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May 2023 by Ruben Vallejo
Great quality, great prices, great customer service ?? I definitely recommend them.
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December 2022 by Anthony Page
We first went in to BBQ Warehouse looking for a backyard bar & bbq to purchase. We met the salesman Robert. Robert was very nice & helpful so we proceeded with our purchase. Fast forward to delivery, after a month and a half longer than promised! The time frame on the day of delivery was 10am - 12pm. I text Mike @ 12:15pm because salesman Robert no longer worked there to see what time they would arrive. Mike text me back saying “you wouldn’t believe it and I know it sounds like a crock but my delivery people had a dead battery in front of my store, I had to jump start their truck and they left 10 minutes ago heading your way!” Upon arrival and installation I saw the door access on the bar that was promised was not there. They had to call Mike and eventually did install the door. While installing it, they broke the floor panels in the bar which are still broken. Now my mini refrigerator that was installed by them after they finally fixed the tiles “that’s another story” doesn’t work. I went back-and-forth with Mike and he gave me the info for Lion the maker of the refrigerator for me to take the refrigerator out and take it to them myself. Well here we are a month later, I don’t have time to take a day off of work to take it during the week and the Lion manufacturer is closed on weekends. My refrigerator still doesn’t work. I’ve had no concern from Mike on how everything was. Mike/they got their money almost $20,000 from us and he could care less now. Customer service very poor. If I was able to give a -5, I would. And by the way, this is my first ever yelp review!!! I highly recommend to stay away!!!
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October 2022 by Brother Logic RMF
The place looks nice but we are here for the food.... Why is there no pictures of the food?
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August 2022 by Isabel Meza
(Translated by Google) Nice BBQ I(Original)Lindas BBQ I
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July 2022 by sam coleman
I purchased my gas grill, grill island and a gas pizza oven from BBQ Island Warehouse. My experience was great. The salespeople and the owner of the company were helpful and worked hard to make the installation as smooth as possible. The only issue was that the lead in time to receive my items. The company orders materials from vendors in other countries. However BBQ Island Warehouse was honest and upfront about supply chain issues that they were facing (This was during COVID). Other than that I could not be happier with my experience.
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July 2022 by Claudia Martin
We visited this business on May 21st as we were looking into signing a contract to have a bbq island built in our small patio. We live in a new development of houses, in which houses don't have big patios, however we still have space for a small bbq island with a cover patio. Mike (owner) attended to us and answered all our questions. We expressed to him that we were just concerned that we have a small patio to which he said he would have Sam (employee) come take measurements so he could provide us with a quote. Sam came to our home, said he would have a sketch for us the following week. The following week came and nothing. Consequently I followed up with Sam (why is the prospect client following up w/ a sales person? It should be the other way around!). He gave me an excuse that Mike had surgery and couldn't provide a sketch, that he would have one in a few days. I gave him the benefit of the doubt. Well, that was on June 2nd, today is June 22nd, I never heard back from Sam again. Maybe the challenge of our small patio scared him away? Perhaps this was our sign not to go into business with them? We knew we were in for custom work and had more than enough funds to do it. We were so excited to go into business with them solely because Mike provided such great customer service. As of today, we have signed a contract with one of their competitors in Loma Linda. In less than a week, the competitor had patio measurements done in person, a quote, signed contract and a sketch.Extremely dissatisfied.
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January 2022 by Lorraine Olguin
I ABSOLUTELY love my new backyard BBQ Island. I decided to finally renovate my backyard in 2020 and it was the best decision ever! I’ve made so many AWESOME memories already. Mike is the owner and he is very nice, informative, responsive and a joy to work with. He always had his tropical shirt on with a smile. Don’t wait for your dream backyard. Do it now!! ??
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November 2021 by Arlene M.
Horrible customer service. Specially from Mike the owner. If you go anywhere else and make a complain of the service you got, usually they manager or owner try to come to a resolution to satisfy the customer. Not here!! He will hang up on you without you yelling or screaming from your behalf. I don't think he knows how to handle bad situations and his easy way out is just hanging up on the customer just to not deal with it. Make sure that if you buy from this company they reassure you that all the equipment you buy will be assembled when they delivered and not in boxes for you to assemble together like if you bought it from ikea. Because if that was the case then I wouldn't have had a problem doing it myself, but I paid a couple thousands to get the crappy service I got! It would've just costed him probably less than $100 to get my problem resolved. All I wanted was my equipment assembled. Not connected to any electrical or water or gas line just assembled. But I guess he didn't understand the word "Assembled" I never said connected! Because the equipment was sent in a box with no instructions. All he did was sent me a YouTube video of how to build it, the manufactures number and he offered to disclose other customers information that have bought the same equipment in the past so they could advise of how to do it. Would you like to have your number disclosed to a stranger and take time out of your day to walk someone thru of how to build something that another company made profit on? Horrible place!! I bought a kegerator and this is how many island was delivered. He stated it was assembled and that he had pictures. I told him to show me the pictures to proof me wrong and he stated those are for his personal use. He didn't have proof of anything! I paid an additional $100 to have someone else come set it up!Make sure you get what you pay for!
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October 2021 by Leanna T.
We are so pleased with our new island! The design, quality and installation was great. It looks even better than we anticipated. Really good quality. My husband is so happy we had guests the very next day to show it off! He also posted several photos all over social media. Thank you to Mike for making my husband so happy! I'm so glad we updated our backyard. This will make entertaining for me much more enjoyable. We would definitely recommend this business!
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October 2021 by James T.
I have been shopping for an outdoor island for a long time. Found BBQ Island Warehouse and the rest is history. Great service and follow through. Despite the delays with Covid supply chain issues Mike and his team stayed on top of the project and delivered a beautiful unit that's exceeds all of my expectations. Looking forward to many years of enjoying my yard and entertaining friends.
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June 2021 by Big Joe W.
Finally got everything dialed in with my awesome looking BBQ island and palapa the other day. Everything looks great, feels great, and my family and I are enjoying it. Quality made. The one thing I was most impressed with was our sales rep/customer service guy Jay who helped us out with this bbq island/palapa. Jay showed us all the options in selecting what we were looking for. Extremely helpful. He communicated throughout the whole process of when to expect the island/palapa. We had a stove top burner that was on back order, he went out of his way to give us a loner until it gets in. We needed an extra barstool chair, and he got it for us ASAP. Jay L. Is top notch in my book and very satisfied with everything. Thank you Jay.
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June 2021 by Suzi P.
Unbelievable value! When we walked in I couldn't believe the selection. More stylish than what you typically see everywhere and the prices! Half of the others guys but worth twice the other guys price! We even got a matching fire pit built. Can't recommend enough. If you are shopping for a bbq you must stop here!
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April 2021 by Jordan Parsons
Just put a down payment on an island. Jay was great to work with. We spoke to 5 different companies and visited 3 showrooms. This one was the best to help figure out what features you want. They don't use design software but they do a nice sketch to visualize what you will get. Price was on the lower side vs other places. But great features which come standard where other places were charging more. Example is custom toekick to hide any gaps of the floor isn't perfectly level. Will update the post, delivery is in 7 to 8 weeks according to the contract.
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March 2021 by Yvette H.
I love love love my new outdoor kitchen. Mike was especially professional and extremely helpful. He was attentive and explained all my options. The team was also great, the guys came out and put everything together. Mike followed up to make sure I was completely satisfied. I recommend Mike and his team at BBQ Island Warehouse for your outdoor kitchen needs. You will be completely satisfied.
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March 2021 by Andrew O.
Went from friendly to not so friendly when I asked about options of put my own stuff on the island, quote "I'm not going to waste my time selling to you if you don't buy the stainless steal, that's where I make my money." At that point I left and went to extreme backyard in Ontario where the accommodated me and were much better priced.