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November 2023 by Nicole Burton
Couldn’t be happier with Liz the groomer she groomed my dog and he looks amazing and was able to get his shots updated this service is nice. Helps not to make more then one trip to a vet and a groomer
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October 2023 by Michael Martinez
Front Desk staff has smooth brains. You will be on hold for 20 minuets only for receptionist to hang up on you. This happened multiple times and all I needed is my animal's lab results which should not be this difficult to obtain. Why would I trust my dog's life with people who act like they don't care about your dog or you at all?
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October 2023 by Emma Lawrence
Title: Exceptional Boarding and Grooming Services!Rating: ⭐⭐⭐⭐⭐ (5/5)I recently had the pleasure of using the boarding and grooming services at Alta Loma Animal Hospital, and I couldn't be happier with my experience! From the moment I dropped off my Bella, I knew she was in great hands.The staff here are incredibly caring and attentive. The boarding facilities were clean and well-maintained, providing a safe and secure environment.The grooming services exceeded my expectations! Bella came back looking and smelling fantastic. t's clear that the groomers are skilled professionals who genuinely care about the animals they work with.It's evident that the team at Alta Loma Animal Hospital is passionate about what they do, and it truly shows in the quality of their services.I highly recommend Alta Loma Animal Hospital for anyone in need of top-notch boarding and grooming services for their beloved pets. They've earned my trust and loyalty, and I will definitely be returning in the future. Thank you for taking such great care of my furry family member!
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October 2023 by Yesica Vestal
I was so disappointed with this place. They made a very horrible mistake when my Coconut crossed the rainbow. I paid for a private cremation, and she was cremated as a group due to their negligence. I never had her paw inprinted as I wanted to and asked for. It was very emotional. I kept calling and was on hold for over 20 minutes with no answer. When the manager did call, I was at work and broke down when she told me the horrible mistake they had made. I trusted this place, but since then, I don't trust them with my other dog anymore. They refunded me for the cremation, but they will never heal the emotional damage they caused. They need to pay more attention to what they're doing so they don't cause these type of horrible mistakes again.
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October 2023 by Nelson Diaz
Always great, friendly, professional service. I know my dog is always in good hands when I leave him with them. Highly recommend them!
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September 2023 by Ella Penner
First and foremost, thank you Dr Moussa for all your hard work and dedication, as well as Carolyn for being so patient and explaining the process and answering all my questions and just keeping me calm throughout this process. I came to them to have our kitten neutered, I also have used Alta Loma Animal Hospital in the past for my other 2 fur babies and have had experience with their staff, I believe their staff has changed as I saw a lot of new faces and they were so great, very kind and welcoming. I did have an unpleasant experience with someone named Desire that answers calls, both my husband and I called in 2 separate occasions and it almost feels like we were bothering her, it’s an unpleasant feeling when someone like me that has a lot of trauma from my other fur babies going in and out of the vet and eventually passing to experience, it creates more anxiousness for me. Other than this, I am grateful for the staff for being polite, caring, and patient. I will continue to highly recommend.
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August 2023 by Amanda Burchett
All customer service and care for my pets has gone down hill since Dr. Ellis left. I have tried to be patient and work with the rude/ difficult staff. The vet that is to busy to fill an online order that was sent over 4 business days ago. I only ordered it online so I didn't bother them by coming in to pick it up. It has been made clear that my furry kids don't matter. Keep in mind I am not a new customer! I have been with this vet for 4 years now.
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July 2023 by Jen Hinton
Great service. They really care. Even gave me several referrals for vet offices close to me when I mentioned it was difficult for me to travel far and theirs is 20 min away.
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July 2023 by Marz 8228
Great place for my pooch they are so nice and caring dr Moussa is a awesome vet
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June 2023 by Sara Hampton
I love coming here. They are always great with my dog. I just got her groomed here for the first time and it’s the best groom she’s had!
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June 2023 by W
Liz is a fantastic groomer! I find the staff very helpful. Of course if my pets need medical attention I would bring them to see Dr Moussa.
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June 2023 by Joey Blair
I've been going to Alta Loma animal hospital for over 30 years with my different dogs that I've had they always take care of me then ploys there a really nice and knowledgeable the doctors really nice explained everything to you clearly I did 17 mi away I could go someplace lot closer but I don't trust it this place I trust
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April 2023 by Michelle Hinojosa
Love the fact Saturdays are open because I work during the week. All The techs are super friendly and Doctor Moussa really cares for my Biggie.
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April 2023 by Andi Rocco
I really appreciate how caring, gentle and understanding Liz is with getting our pet groomed. She always greets us with a smile and returns them to us exactly how we like to see them, happy. I’ve been exclusively going to Liz for 6 years.
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March 2023 by Iris Dahlin
Reasonable prices. The staff is great and caring. My furball doesn't apply brakes at the entrance, but is excited to go into the lobby and be greeted by the staff. I have nothing negative to say. It's all ? and a happy wiggle butt.
