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March 2024 by Natalia H.
This pharmacy is by far the worst pharmacy I have ever dealt with! Not only is my cancer medications NOT ready each month (I have to called them a day in advance EACH MONTH to make sure it's ready for pick up), but they also question and request that the prescribing physician CALLS THEM regarding each medication (that you have been taking for years), even though they have already received the approved Rx from the physician. When the doctor leaves this pharmacy a voicemail requesting for the medication to be released, the pharmacist declines it, stating the doctors request was "not specific enough." In addition, the wait in the drive-thru lane and/or inside the store is more than 30 minutes, while there's 3-4 people "working" on the other side. I don't believe they care how they affect real people's health on a daily basis. I highly suggest another pharmacy. You will regret this location!
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January 2024 by Neicey J.
These people are not reading these reviews. Customer service is not factored in it seems. I changed my prescriptions to Costco months ago but Walgreens has the COVID vaccine I want. My medical group offers something different. Appointment was 33 min ago and I'm still sitting here waiting and it's not that busy inside. They are in their own world.
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December 2023 by Jamison P
Please don’t waste your time with the pharmacy here.
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November 2023 by CC H.
So this review is specifically for Jeremy Who works in the pharmacy. A lady's car died and was stuck in the drive-thru. Jeremy came out to push her car through the drive through so the rest of us could come through the farm as he can get what we needed. He was so sweet and very kind. And then he very efficiently and very quickly got the medication that I needed to pick up. So, Even though now and then there are issues with Walgreens... Employee's like Jeremy, Balance it out
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November 2023 by Matt Reali
Abysmal customer service. My prescription is delayed and out of stock every single month. It should not be this stressful to pick up my medication. If you live in the area do yourself a favor and make the drive somewhere else because you'll be waiting in line here 30 minutes anyways
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October 2023 by dale m.
Man for being a pharmacy centered store the pharmacist's here are wildly incompetent, be told your stuff is ready, wait 45min while 2 people take your info only to do nothing with it, finally get help, and find out they don't have everything, come back next day and still only get half of your stuff while you again wait another hour. Done, all my stuff gets sent to Costco now, they seem to still understand customer service.
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October 2023 by Ali C.
Worst pharmacy EVER!!! I have been going here for around 12 years and have watched the decline happen. This week alone I waited in line about two hours, and still do not have my prescriptions. I also called and waited on hold for a good 20 minutes was told all my prescriptions are ready and now I am here once again 30 minutes in the drive-through line and my prescription still or not felt I refused to leave the drive-through line without them. There's nobody behind me at the moment. All the cars left adhering 20 mins of waiting. It's really sad.
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October 2023 by Sarah Gosling
This is literally the worst pharmacy I've ever been to. They give you inconsistent or completely false information about pretty much everything, the wait is always horrendous, they are constantly out of medications but don't tell you until you drive all the way out and wait in line. Avoid at all costs.
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September 2023 by Billy Watterson
This pharmacy used to be very good. After COVID it seems to have fallen off a cliff. It clearly doesn’t have enough staff, the pharmacists are great but clearly always behind due to the number of people out this direction, and the staff in the front never seem to know what they're doing. We're transferring our prescriptions to a different pharmacy. I would avoid them at all costs if I was you, at this point it’s been over a year now of it being like this.
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September 2023 by TD LANE
Thanks a lot Walgreens for advising on your app that the NEW 2023 COVID vaccine is available at your pharmacies. Allowing me to schedule an appointment, so I drive out of my way to a pharmacy that has available appointments only to be told you won't be getting the new vaccine till later in the month. Just great!!
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September 2023 by Jacqueline Logan
Although I have been going here for 5+ years, I wish I had established myself at a better pharmacy. I just want to post facts instead of my opinion however, so it’s up to others to decide what they think. I have been in line for 10 mins, two out of three of my prescriptions have not been run through insurance even though they were ready. Three people have called on the phone and were immediately put on hold, there are two assistants and one pharmacist, it’s not busy but I the pharmacy assistant is having trouble knowing how to run the prescriptions through insurance and now one of the assistants went on break. The phone continues to ring, there are people waiting at the drive through and people have still not been helped, 3 people waiting inside. Unfortunately this is an everyday thing. Been inside for 25 minutes now. They definitely need more people or to train their employees (there’s my two cents).
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September 2023 by Mohamed Elramady
I wish I can give them zero stars. Worst pharmacy ever. These people do not know anything about customer service or patient care. They made a lot of mistakes with dispensing medications multiple times.
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August 2023 by Lee S.
So I've finally transferred my meds to another company. It's further away, but I just couldn't deal with the staff. The pharmacist is of course still working there. I guess her job is safe despite the numerous reviews here and elsewhere. The issues are still there. Even trying to leave this dump was a headache. I requested meds to be transferred. I call the new location and asked what's taking so long and they said they were waiting for Walgreens to do the "paperwork" or "transfer request". OF COURSE IT WOULD BE THEM that's not doing their job. And when it finally transfers, the meds that were suppose to be filled were not and the ones that I did not need yet were! They seem to be coming over slowly. I can't help but think IT'S WALGREEN'S FAULT. THIS PLACE NEEDS TO BE SHUT DOWN.
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July 2023 by Jacq Osborn
Took our 10yr old daughter to the doc yesterday, where he described what she had as a raging ear infection that was clearly causing a ton of pain. By the time we left the doc’s office before 2pm I had already received a confirmation from Walgreens that the scripts had been called in. I waited ALL DAY for the second script to be ready. At 8pm I finally called to find out what was going on as they closed in an hour. I spoke to David, and he said go ahead and come down, we’ll have it ready. I got all the way there (come to find out it’s in the middle of nowhere), and I get all the way back just to find out that they never mixed the antibiotics. Of course, they were closed by this point. So the next day we go all the way back, and then we wait in the drive thru in 109 degree heat while we go completely ignored, and watched them help every person in line in the store ahead of us. When we FINALLY get acknowledged, after what felt like forever of us baking in the Sacramento July sun while they helped multiple people who weren’t ahead of us, I finally get Phil who doesn’t make this situation better at all. They took the meds and finally fixed them, he hands them back, no apology, no “have a good day”, nothing. We will NEVER visit this location again. Their absolute incompetence caused an additional day of suffering for my child, & then their piss poor excuse for customer service made it that much worse. Very clear why your store has the review score it does. Utterly shameful and inexcusable work conduct. Some job positions can’t have major mistakes! Handlers of medications are absolutely one of them. Doling out meds that aren’t prepped to be administered on something as important as antibiotics, bravo ?.
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July 2023 by Devon O'Brien
40 minutes with only two cars ahead if us. While we waited, we were literally able to order a pizza and walk to pick it up and walked back while my husband waited in the car and we still sat there for another 7 minutes.
