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February 2024 by Rebecca M.
I had the best experience at this U-Haul location. I had an appointment for a trailer hitch installation and check-in was so easy. My car was done in just a few hours. Corry did an amazing job of installing my hitch and took the time to instruct me on how to use it. He was so friendly and helpful, which I really appreciated. Amado checked me in and he was very helpful and friendly too! I highly recommend this business.
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January 2024 by Diane R.
I just used yelp to find a propane refill. I just drove up and if was paying with a card I could pay at the refill station. I was second in line today and was on my way within 10 minutes. If you pay cash then you must pay inside the office. It was very easy and I was happy to have this quick refill. Today the price was $3.99 a gallon so I paid $17.
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November 2023 by Sean D.
My expectations of a Uhaul store is always low so this review is purely because of the waste of time I just experienced. Find a different location. You will be completely disappointed at this location. They might have employees that care but never the shift I show up to. My guess is they will blame Covid and that nobody wants to work anymore. That may be the case so don't waste your time calling or coming to this location. The private locations are better in my opinion.
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July 2023 by Marcus T.
Showed up at 7:40PM to collect some large moving boxes with posted business hours closing at 8:00PM. Doors were locked by 7:40 and the "Open" light had been dimmed. If you are not open or are under staffed and cannot fulfill your business hours of operations just change the hours! Lifetime U-Haul customer and won't be using this location ever again.
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June 2023 by Greg A.
Waited 1 hour for propane. Didnt get propane. Uhauls business plan is to have too few employees. This location is the worst. You will be told to wait then ignored. I think they were hoping I would leave . I waited for so long then left . Don't go here ever! I will never go to a uhaul again.
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June 2023 by Jessica Y.
They charged me for moving supplies I never ordered and obviously never got since I didn't order them and they "believe me" but couldn't credit me the charge. Something VERY SHADY happening at this location and I'd stay away if I were you!
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June 2023 by Mitchel B.
Had a hitch put on my SUV. Shop is very clean and well-organized. Staff is professional and polite. Answered all the questions I had. Installation was clean and prices were reasonable. Chose this place because so many cyclists and bike shops recommended it! I'm glad l listened.
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January 2023 by Debbie J.
Think it's False Advertising! UHaul Website states $0.69/mile when in fact the fine print they actually charge you is 0.79!! Contract is in such very tiny print...bring your magnifier along. Reservation pick up on a van early Friday was easy. The guy was helpful and friendly but upon return the other guy was "too busy" to give us a receipt because they were having an employee or mechanic's conference there but promised to email it to us by end of day. Never happened. I called 800 customer service and got it after being on hold awhile but could not get the question answered as to why the website offers a better rate than the actual charged. Isn't this illegal? Should be. Also not good business to put customer service off due to an employee conference. Poor guys didn't look like a fun one in the Rancho Cordova u-haul lot.
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July 2022 by Cece C.
I needed a quick solution to move a significant amount of smaller things during a recent move, so I rented the 9' van. Peter K. made it painless, flawless, and just an overall pleasant experience. So much so, that I went back a second time to rent the 9' van again. The second time didn't go as smoothly when I was returning the van, which Peter had allowed me a couple hours after closing since I checked the van out later in the day. I was a little frustrated due to a couple aspects after returning the van (not being able to get the website/app to work for the after-hours rental, being charged the late/night fee, even though I returned it before the cutoff time for night delivery, etc.). Well, Peter wound up making it right after the fact, because that's just the kind of amazing person he is. He also works round the clock and should be commended for his dedication to both his job and to this U-Haul location. It wouldn't have been the spectacular experience it was, had he not taken excellent care of me. I tried to reach out to thank him, but this location seems to be constantly busy (maybe due to the location, or because everyone is moving out of Sac; not sure). Either way, a big THANK YOU to Peter K, for being friendly, down-to-earth, funny, and impeccable in your customer service approach. I do appreciate you making my move easier, and for jumping in to help when things were not up to par the second time. Because of him, I will be a repeat customer--thank you again, you are fantastic!!
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July 2022 by Steve H.
Went to Uhaul on Pyrites in Rancho Cordova last weekend to fill a propane bottle. Rang the bell and waited and waited and waited. Went inside, one worker at counter helping a customer. I waited in line, and waited and waited. No acknowledgment of my existence from the worker. Left the store without getting propane. Since I've had decent propane service here in the past (aside from last weekend) I gave it another shot today. There was an RV at the propane fill station waiting for someone to come out and fill their RV. I waited behind them, and waited and waited and waited. There were two workers (one was the same from last weekend) working the yard. Made eye contact with one of the workers twice and he quickly looked away. Again no acknowledgement that I was even there. After waiting over 20 minutes I left the store, for the last time. While I am a proponent of filling propane tanks rather than exchanging them, I won't be filling my tanks here any more.
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July 2022 by Marshall W.
Terrible service. I reserved a car dolly three days in advance on the day of pickup they call me and say they don't have the dolly and they made a reservation at another location 30 minutes away. When I get to the farther location that uhaul doesn't have one either. They inform me that my dolly is in auburn. After a 3 hours driving around I finally pick up the dolly I reserved and I get the good line of "I'm not in a position to give you a discount but here's a number of someone who is" only to receive a fake number and no discount for my time or the extra gas (6.50 a gallon) I used to get to the farther location. I will never use any of the uhaul locations in this 100 mile location. These locations want to rob you blind and not do there jobs. Boycott uhaul...
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June 2022 by jimmey m.
This place is a joke. There is a young girl that wears glasses that is completely lazy. Always an issue every time I go and fill up the propane. Always trying to give me reason to not go outside so she can sit back down and do nothing. Terrible business practices here avoid going there. She went down the line asking if we had reservations yadda yadda I explained I was only there for propane And waited my turn. After about 15mins she yelled out propane from the front door which signaled me to walk towards the front only to be told it was too hot out to refill. WTF why didn't she say that before while I was in line. Trying to get ahold of the regional manager because this is ridiculous. U-Haul will hire anybody lol
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March 2022 by Mr. Happy ..
So I was selling a large toy collection and was in need of a specific size van, fortunately for me they had it. It's been awhile but I believe the owners were from SoCal and they were both super friendly. They were very accommodating even during their paving project, came back a few days later and the whole parking lot looked great! Thanks for helping me out and finding the van I was looking for. Hope all is well. Big plus is the van was very clean, sanitized and had a full tank. You can tell they take absolute pride in what they do here!
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February 2022 by Summer D.
The U-Haul had an eighth of a tank of gas when I picked it up. The guy who gave me the keys did not do an inspection before I drove the U-Haul away, and never told me about the text message I would receive to do a final checkout. By the time I saw the text message, the URL was already expired. In addition, they made me drive to another U-Haul location to pick up supplies they said they had when I booked. I had to drive to the location in the U-Haul, costing mileage and gas that I was charged for. Lastly, they added insurance to my account without telling me or having me sign any papers. Please avoid this location at all costs. They are liars and will steal your money and time.
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December 2021 by Linda M.
Made an 0800 appointment for a hitch to be placed On my car. Confirmed twice and even received a text confirmation. Showed up only to be told the "hitch guy" doesn't come in til 5 pm! Took a day off of work and everything. So dissatisfied. Tried calling to see if there is any other u haul in the area that can place hitch, so far on hold for 30minutes. I would never recommend uhaul for anything. The people inside are very unprofessional and could really care less about the mistake. They don't even offer to help find another u haul place!! Negative 10 stars out of 10