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January 2024 by Diane Apparcel
Love or shutters, they're beautiful and so elegant.Customer service was excellent.Highly recommend the shutter source for your purchase. An installation of beautiful Plantation shutters.
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October 2023 by Lauren Muhoberac
I first discovered Shutter Source when we lived in Roseville about 5 years ago and I absolutely loved working with them. I knew they would be my go to for future projects and they did not disappoint this time around! We moved to Auburn about a year ago and I wanted the same shutters I had in our Roseville house. They had all of our information ready to go, they made the trek all the way out to Northern Auburn and were super communicative and efficient throughout the entire process. Melanie texted me with updates and always kept me in the loop. The installation process was quick and seamless and they even went above and beyond and took out blinds on an extra window for us that we did not have shutters installed on. I can’t say enough positive things about this company from a customer service and quality standpoint. 10/10 recommend!
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January 2023 by Ken -.
The entire experience from shutter selection to installation was both seamless and pleasant.After extensively searching for several days for a suitable shutter supplier and installer, I found 'The Shutter Source,' listed on Yelp. I gave them a call and immediately, I heard from Chuck, who visited my home several days thereafter. Full on enthusiasm, he meticulously presented the various available shutter options, while thoroughly and pragmatically answering each of my questions. At the end of the consultation hour, I had my shutter choice selected for the first floor of my home.After the initial visit, I continued to inundate Chuck with questions. Chuck answered my questions promptly and with detail, while even making a second visit to my home, to further assist with my additional questions. Then came the installation, which was just as seamless and expeditious of a process. Kevin was both a professional and a master of his craft. The entire installation for nine (9) large windows was completed without a fuss, while the rough-in was superb. Kevin effortlessly displayed a combination of craftsmanship and artistry in his installation, which is a rare set of skills few possess. The end product was perfectly flush-installed shutters, which are parallel and orthogonal to their respective wall and ceiling edges, as allowable. I'm very satisfied with the completed work; the shutters look immaculate and nicely complement my home.I will be using 'The Shutter Source' for the remaining window treatment in my home. A highly recommended service!
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July 2022 by Adam Bunnell
The 2nd house that I’ve had Kevin install shutters in. They’re perfect!
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February 2022 by Leslie Hatch
Great products and really great people to work with.
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February 2022 by Prakash Chandra
One out of 3 of my shutters has been a problem from the first month of installation. I have been calling for a resolution but the office manager keeps avoiding my phone call. If I call her 6 times she may answer once. The life time warranty they promoted on their website is not backed up by them. As I said, my one shutter was a problem from the first month. Now they want to offer me $400.00 refund but it cost me a lot more for it. But I may say that the smaller shutters are doing great for me. I think these guys can not backup the longer window shutters.
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February 2022 by Prakash Chandra
The service in the beginning was great. I had a problem with just one of my shutters and they can not take care of the problem. Leslie keeps giving me the run around. This particular shutter was squeaking from above 2 months after the initial install. They claimed it was life time warranty but can not replace it with a shutter that has tight louvers. Bad customer service from Leslie and product is not backed up by the company. Paid too much money for it to fail on me.
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September 2021 by Tracy J.
I contacted The Shutter source to upgrade our shades when the cheap ones we had kept breaking. I worked with Cecily to determine what shades we wanted in our living area and kitchen, and she was very helpful when it came to advising us on what would make the most sense. She set expectations as far as timing and breakdown of payments, and we were pleasantly surprised when the shades came in and were able to be installed sooner than I anticipated!Justin, who installed the shades, was professional and left the area clean.My only minor complaint was that the size of cellular shades we initially ordered weren't available, so we had to switch to a smaller thickness. I don't think this was due to any error on the part of The Shutter Source.Overall, it was a wonderful experience and a welcome change after dealing with horrible contractors for the past year (that's for another review!).
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April 2021 by Jesus Adin
I had my shutters replaced today they were made wrong. I notify them the same day they were installed they say they will replace them,It took a year. I made several calls during that one year they will say I’ll get back to you in five minutes or tomorrow and they never did but that was not the worst after a year when they came to replace them they demanded the final payment it was a different figure there what I had in mind and Kevin the person who installed the new shatters was very unprofessional demanding payment even raise his voice saying that he will not leave the house without the final payment I asked him to give me time to look at my records and make sure that the numbers were right he pull out his phone and try to show me what I had to pay and when I made the payments I said this fine all I need to do is to look at my records to make sure his whole attitude was you need to pay me now I’m not leaving without payment and this is what you Owe. All I was asking for was time to verify what I have already paid and he said no that we have customers that don’t pay us and you need to make this payment now I will not recommend this company to anybody based on this experience
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April 2021 by Theresa Potts
My Shutters are amazing! And they met my deadline to boot! Excellent service and a beautiful product!!!!THANK YOU!!!!! ?
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March 2021 by Dixie Cup
From the very beginning (amid the COVID) emails of questions; feedback from photos provided; to the verification of measurements. Shutter Source did a great job. Very please with installation and look of shutters.
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March 2021 by bob kur
Still waiting after four months for referral money. Run don't walk away from these crooks.
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February 2021 by Luz L.
The shutters completely transformed my home. It added a beautiful elegant look. From the time I called to inquire about a quote to the moment shutters were installed I was impressed. The initial shutter appt was very informational and no pressure on buying! I highly recommend the shutter source due to their expertise and articulate measuring. They take their time to ensure the best quality work. I'm able to keep the house warmer and on mornings I wish to sleep in... The shutters keep the light out. I'm completely loving my investment. Give them a call. Simply the best
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October 2020 by Jordan C.
Our dog did a number on our old, cheap wooden shutters (that we learned were upside-down) that came with our house. Shutter Source did an amazingly quick, affordable, and great job installing much more durable shutters! The whole process was easy. Samples were brought to my home (he wore a mask) and I paid a deposit. About a week later someone came to take specific measurements (also wearing a mask), and I paid the rest of half the balance. Today, about 10 weeks later, they were installed (also wearing masks) and look wonderful! I will be recommending to all my friends and family.
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May 2020 by David M.
I have an upstairs office with south-facing windows, and I work from home, so I really wanted to make sure I had the best coverings for the windows possible to help keep the heat down. I was initially thinking of black-out curtains, but Robert from the Shutter Source convinced me that a) shutters would do a better job, b) would look nicer, and c) would be about the same price. So I ended up going for shutters.Long story short, they got installed today, and they look _fantastic_. I'm extremely happy with them, and they help keep the room feeling comfortable, and almost cool! (Posting this on a day when the high was 105).All of the employees I interacted with (Leslie in the office, and, I think, Kevin who did the install) were super nice and very professional. I can't recommend the Shutter Source enough!
