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July 2023 by Dana Dource
Bought our Viking spa almost 2 years ago. Running strong and been using at least a couple times a week. Since then, bought supplies to treat the pool and ask questions. Staff has always been great.
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June 2023 by Len H.
Hello - I purchased a balboa heater for my swim spa with a 2 year warranty. From day 1, I've been having problems with heater. It doesn't heat my pool and I wanted to return it.It's 15 days since I purchased it.I can't return it because I installed it. They want to me to return to their company, which means I have to drain my pool. I won't be able to use my pool while I mail the heater in, have them test it, and send me another one.I will never purchase anything else from hottubwarehouse.com. This is the worst company service I've seen in a long time.Gordon L Hoffman Jr.
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June 2022 by Kathleen D.
Horrible service, i called for help on buying a hot tup part, and the customer service person, or lacking there of--totally blew me off,. She told me were not technical, you need to get the part from our website. I said , well I have the part number and wanted to see if you can help me. She says nope you have to go to our website and find the part.. if I did that lowsy of a customer service at my job, I'd be fired. I will never use then and ill tell everyone how terrible they were. tak a minute to at leaset be nice on the phone. Good God..
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November 2021 by shannon cutts
Amanda was great! We went into many other local hot tub dealers and were very disappointed. Many were charging way above retail and said hot tubs were in high demand, so no deals, and 6-8 month wait if we were lucky. Our experience with Amanda was amazing. She has tubs in stock and those that were not in stock, had only 1-2 week wait. We bought an Eco-Tub, she had it in stock and delivered in less than a week. It could have been sooner but we were not ready. Her prices are absolutely fair and NO UPCHARES!! The stairs, chemicals, cover, delivery was all included. I can tell you no other dealer does this that I saw. No hidden charges. Amanda's delivery guys were so nice and professional. They were prompt, answered all our questions and even helped us move the tub into the perfect position. If you are looking for a hot tub, don't go anywhere else. We have owned tubs previously and this was the best experience we have ever had.
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November 2021 by Brian Cutts
Absolutely amazing experience, Amanda was super knowledgeable and helpful and the fact that we didn't feel like we were at a state fair with 25 sales people telling me that the other guy is doing wrong was very nice, the Eco Spa is what we knew we wanted just seemed like it was far more expensive than others yet with all included Cover, Steps, LED lighting, Ozone, Delivery and 3 months chemical supplies all included was way less than could have imagined and Most importantly they are in stock and can deliver pretty much immediately. Just overall a great experience
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November 2021 by Nay 831
Amanda was so patient and awesome!!! Answered all my questions, very knowledgeable, extremely polite. Not once did she try to “hard” sell or push. I went to many other hot tub stores only to return and give Amanda our business. Others were very pushy and way overpriced and delivery dates 6 months out. Amanda had ours delivered the first week after purchase. Thank you Amanda!!!
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November 2021 by Dennis Price
I am a true believer and supporter of Sacramento Hot Tub Warehouse and here is the basis of why. We have an older hot tub, the Ecospa 3, it was there when the house was purchased, a real quality spa, with a hard cover, it’s about 6 years old. Well a few weeks ago, the motherboard decided to have problems.I called Amanda at the Sacramento Hot Tub Warehouse to find a solution. I have a lot of knowledge and experience with pumps, and motherboards, so I asked for a replacement. Amanda explained that I could install it myself and gave the part number, cost and the website to order it. I wanted to keep my business local, but I had no choice, I had to buy from the website. Amanda told me everything I needed to know about the entire process of ordering, removing, installing, and how to troubleshoot, OVER THE PHONE!! Without once looking at a manual, or a web page. Well I was impressed and want to do more business with Amanda.Well the part arrived and I installed it yesterday, everything was working fine, but the spa was not heating up. Just one phone call to Amanda and she knew what the solution was and walked me through it, in 15 minutes it was fixed, and it one hour the spa was heating up. Again she is relying on her wealth of expertise and skills, she has mad skills!! I can’t thank her enough and will exclusively be doing business with Amanda.She didn’t have to do any of this, we were not the original buyer, and she could have shoved us off to Ecospa, but she didn’t. She is worth her weight in gold for the customer support, extensive knowledge, and professionalism. We are now a loyal customer and a fan of Amanda. You should be too!Sincerely,Dennis M. Price
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November 2021 by Cherie Maitland
Amanda was so helpful for all the time that I was researching and waiting to be able to afford my E3 Spa.It was delivered on time, the price was what I was told and I've had awesome customer support since getting it in mid-January. I love my spa.
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January 2021 by Jane S.
Amanda was great. Very knowledgeable and professional. Hot tub was delivered in less than 48 hours. The guys set it up quickly and I was able to follow the directions Amanda provided to a T. I highly recommend going here for your spa. Not only are you supporting small businesses but you're supporting a woman. Thanks for everything!
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November 2020 by D. S.
My husband and I are so glad we stopped by the Hot Tub Warehouse and spoke with Amanda. Though I really wanted a hot tub, my husband was concerned about the cost of maintaining and heating the tub. After she showed us the Eco Spa with the hard cover that keeps the heat in, my husband was excited about getting a hot tub, too! They took away the old tub that was here when we bought this house, and delivered the new Eco Spa on Saturday. It is now Wednesday and we have used the new hot tub every night since it was delivered. Though you can use either 110v or 220v, we opted for 220v. We filled the tub and it reached 100 degrees in a matter of a few hours.The shell and hard cover are made out of high density polyethalene which retains the heat and has a lifetime warranty. When we get out of the tub, we lower the heat to 90, but the temperature only drops about 3 degrees with the top shut tight overnight. It won't take much electricity to keep this tub hot!The jets are powerful and each of the 4 seats has a slightly different feel to the jets, but we both enjoy using all of the 4 seat. We'll usually stay in a seat for about 10 minutes and then switch to another.We absolutely love our new hot tub!
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November 2020 by Toni Bennett
We always get our shipments right away! Amanda is an excellent customer service rep. Also, she is very knowledgeable and has helped us solve a few problems we had when we simply turned off our spa. We didn't realize you needed to empty it when it is just shut off. Thanks to her, we solved our problem. The spa salts are wonderful also! I highly recommend them.
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November 2020 by Jameson “Kimo” Williams
Amanda was cool and very informative. Convinced us to upscale and buy a hard cover eco spa in less than 30 min ☺️ Hope it lasts a lifetime!
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November 2019 by Curtis Walker
Amazing customer support and products.Amanda is wonderful. She has gone to great lengths to make sure we are happy and supported with our new tub.Buy from these people and you will be happy.
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November 2019 by Kent Hatfield
Purchased a ECO SPA E3 FOr our family 2018 Christmas The installation and support has been superb, above and beyond. Needless to say, we have enjoyed the spa immensely. The bubblers are very relaxing and soothing, along with the soft LED lighting. Dave is the Best! Thank Guys!
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November 2019 by Bill Wong
We have the hot tub for over a year. Everything operates smoothly. No maintenance issues. Power usage is much lower than our previous tub. Really like the hard cover and sealed bottom.
