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March 2024 by Maniacal N.
Based on my one time using this Firestone location. I got my alignment checked at the America's Tire down the street that informed me that I need a Camber kit to make the rear wheels aligned, and that even if they had the part they could not install it. So I found the part at a nearby Auto Zone and then found this Firestone on Yelp on the same street. Even though they have only 3 stars on Yelp, I was in a pinch and needed service today. They quoted $210 to install the Camber Kit and do an alignment. Not only was this a better price than another shop I had called but they could take me today! About 2 hours later they called and said that they need a part that they do not have and said they also can't find the part elsewhere, that it's special order, but they'll keep looking and get back to me. They asked me to pick up vehicle and charged me $25 for the wheel alignment inspection. They definitely helped me out, but I didn't come for an I selection, I came for an alignment. They couldn't perform the alignment, so I should have paid zero. I did pay the $25 because I felt they helped me out, but both America's Tire and Wes Schwab do not charge for inspection. Firestone should step up their standard.
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February 2024 by Nardenio Betiong
Best place to have your car service at Firestone Auto care. All technicians are certified and very knowledgeable to take care your vehicles.
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January 2024 by Ryan Kealy
Went in for an oil change and I was only there for about 20-25 mins. Pretty fast. Thanks Firestone.
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January 2024 by jayme fields
Staff is amazing and ensuresmy safety every visit.
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January 2024 by Joshua Cosico
Really awful service and customer service here. They are not solutions-oriented at all and find every reason to not do the helpful and consultative thing. Don’t come here if you want helpful techs.
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January 2024 by Norman Guy
Firestone is good for tires but they lie about stuff that not wrong with your car they wanted about 3,000 dollars to work on my car i brought it home and picked the parts on my car for $350 dollars and my car runs great
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January 2024 by Chris heckler
Not too happy with these guys today. Currently renting a car which at a blowout on the freeway. Had my rep call amd confirm they had my tire before coming here.Come here to find out that they evidently don't have the tire in stock and effectively tell me it's too much work to get that tire size in.Thankfully the Big O down the way is willing to put in the work to get it in shop within the hour. Recommend skipping this place as it doesn't seem to be sympathetic towards it'd customers.
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December 2023 by Raider Leo (Raiderleo)
Went to do a credit card transaction with store manager Johnny, while I was there I also had the tires on my new vehicle inspected, employee Phong was very nice, helpful and professional! He explained the condition of my tires and the proper air pressure! I was in and out super fast and this is my second time in this particular store. I can say with all confidence that, I will be returning for all my services and purchases from Firestone at this particular store where they are very professional and knowledgeable about proper car maintenance and of course tires! I highly recommend to all to come here for your automotive service needs!
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December 2023 by Twyler Jenkins
FIRESTONE HAD SO MANY MISTAKES DEALING WITH MY VEHICLE BUT I GAVE THEM ANOTHER CHANCE.THIS YEAR DECEMBER 11, 2023, I HAD SOME ISSUES SO I CALLED AAA TO TOW MY VEHICLE TO 10407 FOLSOM BOULEVARD, RANCHO CORDOVA CALIFORNIA 95670 FIRESTONE ASSURED ME THAT EVERYTHING WAS DONE AND COMPLETE, THAT WAS A LIE! MY RADIATOR WAS FLUSHED BUT THERE WAS NO COOLANT! IN THE RADIATOR! AND THE RESERVOIR! I'M A SENIOR CITIZEN AND I PAYED $1,544.35! THEY COULD HAVE BLOWN MY ENGINE! CALLED JOHN THE MANAGER AND REPORTED WHAT THE ISSUE WAS AND HE BLEW ME OFF WITH TOTAL DISRESPECT, LIKE I WAS NOTHING! THEREAFTER JOHN THE MANAGER SAYS THAT I CAN'T HELP YOU TODAY WHICH WAS A SUNDAY, SAYS NO ONE IS HERE @ THE SHOP, AGAIN, HE LIES AGAIN! I'VE NEVER BEEN TALKED TO LIKE THAT IN MY LIFE! THE WAY JOHN TREATED ME. HE REALLY SHOWED ME THE REAL HIM. I WILL NEVER IN LIFE GO BACK TO THAT PARTICULAR ESTABLISHMENT EVER!!!! NO WAY! THEY TREAT WOMEN LIKE WE'RE SPINELESS! FIRESTONE WILL NEVER GET ANYMORE OF MY MONEY EVER! I THOUGHT JOHN BEING THE MANAGER WOULD RESOLVE THE SITUATION PROMPTLY BUT HE DID NOTHING BUT RAISE HIS VOICE & I FELT LIKE I WAS UNDER ATTACK! YOU WORK IN AN ENVIRONMENT WHERE PEOPLE COME & GO BUT TO TREAT ME WITH TOTAL DISRESPECT, WAS NOT PROFESSIONAL @ ALL! HE TALKED TO ME LIKE I THE CUSTOMER WAS WRONG FOR TELLING JOHN THE ISSUE WITH MY VEHICLE, SO SAD? YOU WOULD THINK ESPECIALLY WHEN YOU DIDN'T PUT COOLANT IN MY RESERVOIR & RADIATOR, YOU WOULD SAY, OH I'M SO SORRY THAT THIS HAPPENED TO YOU BUT I DIDN'T EVEN GET AN APOLOGY FROM JOHN THE MANAGER @ FIRESTONE. I PAID CASH MONEY IN FULL. I THOUGHT HE JOHN WAS A NICE INDIVIDUAL BUT HE REALLY FOOLED ME? I'M NOT HAPPY HOW ALL OF THIS TURNED OUT. HE NEEDS TO BE REPLACED. I MAY NOT KNOW A LOT OF MAINTENANCE ON MY VEHICLE BUT I DO KNOW WHEN YOU FLUSH A RADIATOR, YOU MUST PUT COOLANT IN THE RADIATOR OR IF YOU DON'T, YOUR ENGINE WILL BLOW.
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December 2023 by Ms C Swanson
Very helpful and friendly. Wasn't pushy when I refused upsells. Prices for 2 tires were comparable to other businesses. Had a blowout on one tire and replaced two so they would be same wear. It was an emergency and I was out the door in about an hour. Also being open at 7am was extremely helpful. I will be going back and wd recommend this business to anyone who needs this type of quick service. 3 thumbs up ? ???
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December 2023 by tony G
The employees were nice enough however, it took three hours for an oil change once they got it on the rack. The synthetic oil change was an outrageous $125 after a $15 coupon. You can get the exact same oil change at Walmart for $60, and it’s usually done in 30 minutes.
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December 2023 by R C
Customer service is a joke especially that bald tall guy. I schedule a time we i got there got me a 2 hour backed up time and to make it worst the service i placed wasnt even what i schedule my car for. Guy seemed irritated and bad responses so i was ✌️ lost a customer to jiffy lube
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December 2023 by Laurie B.
My car was pulling to the right. I thought it was the alignment, and scheduled an alignment appointment with them. Turns out it was not the alignment because my car was still pulling. So I scheduled a full inspection to figure out the problem. I had all different tires. Needed all new set of tires. Cool. They gave me a small discount which was kind. As I'm driving home, my tire pressure monitor service light came on. I've never had this light come on in my car before. I've owned my car for almost 4 years so I have definitely gotten tires before, and never had this come up. I called & they said they just needed to reset the light. I bring it in as soon as I can the following week. One of the mechanics could not reset the light so that meant it needed to be serviced. They weren't able to do it that day as I wasn't scheduled for an appointment, which is fine. They told me to just swing by and bring it in so they can fix it. This was the week of Thanksgiving so I brought it in the following week. I leave my car there for them to figure out the light. I get a call saying my entire sensor is missing and it will be $150 to replace it. They said it must have been the person who did it last...... (which would be at least 6 months ago.... Light would have come on then, right??) They also said that the tire pressure monitor service light was on since the first time I brought it in, which is not true. I had my copy of the inspection sheet and it was clearly not marked on my copy. I also drive my car every day (duh) and know what lights are on, and when they do appear. Also, If the light was on when I initially brought it in, wouldn't that have been seen and reported in the initial full inspection? Yes, it would have. And I have that document as well to prove that light was NOT on when I brought my car in. They just kept repeating over and over that the light was on, the light was on, it's marked on their sheet, they don't know why it's not marked on mine. When I pointed out the fact of it not being mentioned in the inspection findings also proves me right, they had nothing to say but repeating themselves over and over. They clearly are the ones who caused damage to my tire pressure monitor sensor and even with papers to prove it, they would not accept fault, and wanted me to pay out-of-pocket to fix it. it doesn't make any sense and I was highly disappointed with the way they handled this considered I had just paid them $1000 in services over the last 2 weeks.
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November 2023 by John Kraintz
Returned yesterday for an oil change and was denied because my truck was too large, an f-150 extra cab with a long bed a regular work truck. I have had an oil change done on this exact vehicle just a few months ago and brought a co worker to have the oil changed on his truck just a few weeks ago as well. I will be going somewhere else from now on.
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October 2023 by Scott Serface
Everytime I try to get my vehicle serviced here they are rude and tell me the wait is too long. When I try to make an appointment they say just drop my car off and let them have it all day. Who can leave their car all day? I am willing to wait a couple hours for the work to get done. The service writers up front just don't want to deal with the paperwork. A DM needs to put pressure on this team. My company has a fleet contract with them. Jiffy Lube never gives me hassle.