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November 2023 by Kathleen Ventura
My husband and I needed a new spot to store our travel trailer. The security at our last spot was pretty much non-existent and we needed a better place. After looking around, we chose Extra Space Storage on Folsom Blvd, Sacramento. Adam, the assistant manager, was very pleasant and professional. He gave us a thorough tour of the facilities: the grounds are well kept up, security lighting, which are motion detecting, surrounds a well-maintained fence. Security cameras were well placed and of high resolution. We felt that this was one of the better storage facilities in the area - we toured quite a few - and the price was right. Sign-up was easy. Thanks again, Adam. Tell your manager, Eric, that I think you were great!!
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November 2023 by Teresa ANDERSON
All staff is exceptionally knowledgeable and helpful. I had a lot of questions and all were answered without making me feel awkward. I’m so glad I found this place. I will rest easy knowing my Rv is here. Thank you !!
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November 2023 by Gage Roush
Excellent experience! The woman who showed me to my unit was very kind and attentive. She even swept the unit right in front of me. Thank you!
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September 2023 by Maksim Tkach
Great service and very clean property. Melissa is a great manager.
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September 2023 by Leka Mumui
Great experience from online to in-person very easy to navigate Melissa the lady in the office was very helpful and polite. 4 stars only because the unit I thought I was getting was 10'x10' instead it was actually 9'x10' got shorted a foot. Might want to change this to what the usable room space is.
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September 2023 by Sert Dog
Extra Storage is FAST, painless, friendly company to work with. The facility is clean and newly remodeled. Im horrible with names but the lady running the desk was awesome. She escorted me around the facility personally and showed me the entrance, exit and keypads.She also has locks and other supplies for sale in the lobby.
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September 2023 by Ashley Rand
Great Customer Service! Manager was very knowledgeable and friendly. Love all the security measures in place to protect my belongings. Thank you!
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August 2023 by Sonya C.
I was in a rush , tired, frustrated and desperate to find something before everything closed! I had called one of the other storage places and the employee that I spoke with was very rude . I told her that I was headed her way and would be there with all my stuff in 5 minutes. She responded,no, It's far to late. We are closing in 15 minutes. Then hung up on me. It was not planned. Our new place didn't fit all our stuff and it was late by the time we unpacked and realized that yes indeed we needed a storage! I had called around and extra space storage had a older gentleman that was phenomenal! He was very patient, understanding and very helpful. Even though it was late in the day and close to closing he was very kind and willing to stay a few minutes over to help me get settled. Their prices are fair and it's location is easy to get to right off the freeway, not to mention the employees are awesome . I definitely would recommend chem.
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August 2023 by Salem Aeriana Jay
I love this storage. They are very accommodating and take time to work with u in anyway u need. Prices are very manageable and the manager Melissa is extremely sweet and helpful and I have had great experiences with her and the storage! I highly recommend renting from here. ?
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July 2023 by Michael T.
This is an unsafe facility. I feel I have to warn you. Although the staff at the front desk are wonderful, corporate refuses to budget enough for security, consequently it's open for thieves. I had my travel trailer stolen from here, several RV batteries, propane tanks, etc. I had a trailer broken into and vandalized. I have several friends who used this storage as well. One had his catalytic converter stolen, and then his whole RV stolen. Another had his Polaris stolen. On top of that they've doubled the prices over the last year. I know all storage yards have risk, but I'm afraid this one is a high profile target for thieves and there is No responsibility or accountability taken by the company.
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June 2023 by Jamal S
Dear reader, I had a wonderful experience at extra space storage. I recently a situation where I was stuck outside the gate at this location, and had no way to get in and retrieve some of my belongings. However, there is a number on the door for services and a wonderful manager came out to help me name Melissa, she went over and beyond her duty. She came on a day off to come in and get me in the gate that’s what I call A+ service thank you management team. I will continue to use their service in the future highly recommend it.
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June 2023 by Craig M.
I had been a long term storage tenant, indoor 5x10. Got robbed in April 2023. Management figured it out immediately, let me know. As I dealt with the robbery, the indoor cameras appear to have video'd the robbery. But ExtraSpace policy is to protect the privacy of the robber. Not concerned with my need to see who might have stolen a very very large go kart. ExtraSpace is not looking out for you. I do not recommend ExtraSpace. Office is professional, but policy is best suited for the thieves.
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June 2023 by ALex Stowell
Melissa made the check in experience smooth and was very helpful. Was in and out. Thank you!
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May 2023 by Gregory D.
Mike first called me to set things up, but it was Melissa who moved us in. She was awesome, friendly and very professional. There has been some major changes to the security of the location and more additions on the way before the end of the year. Good to know they are taking security seriously and making the location more secure. The 4 is only because the security is not in place yet. I'll come back and change to five once the updates happen.
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May 2023 by diggs yang (diggsyang)
Melissa was awesome! She was personable and knowledgeable and super professional, but above that she was cool and friendly.
