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November 2023 by Pu B.
It was 4pm on a saturday night and me being a procrastinator waited til the last minute to get some riding gear before my safety course tomorrow morning. The list was mandatory riding jackets , gloves and helmet. i told Caleb what i needed and was stressed out and he helped me get all my gear and even showed me what was on sale and everything. Great help and i appreciate it!
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November 2023 by Adela Vazquez
As a first time buyer and soon to be biker, I walked in to the store not expecting to purchase anything just get my measurements for a helmet. But to my surprise, they have you try on the helmets to figure out which fits best! And though I was expected to get my head measured, just trying them on worked out even better. Considering I had a helmet already in mind, just to find out that helmet was not the best fit for me overall. As in comfort, fit and all. I went in wanting a Sedici helmet only to fall in love with a Bell helmet due to the comfort and fit. I wish I remembered the persons name that helped me, they were super nice and patient when it came to my indecision on a helmet. I will definitely be shopping here again!
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November 2023 by Matthew womack
Caleb was very personable, knowledgeable, and understanding. I had a no pressure experience and feel 100 percent content with my purchase! Kudos to Caleb! One awesome dude!
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November 2023 by Marco Enriquez
The customer service at this store makes up for the fact that it’s much smaller than the Sacramento location. Caleb was awesome not only with me but with all other customers that were in the store. He was very informative on picking out a good headset for my helmet. He even took the time to install the headset for me all while helping me sort out my online account details. Best experience I’ve had at Cycle Gear!
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November 2023 by Andrew Withers
This store is not as big a Sacramentos store but the customer service was exceptional. A young man took his time with me as I tried on my jacket that they were holding. Showed me what was on sale and what was a good deal for helmets. The helmet I liked was out of stock for my size so he gave me an upgraded version and a huge discount. He discounted my gloves as well. Very professional and helpful. As I left the store I let him know that his customer service was awesome!
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November 2023 by Clark Lomboy
I didn’t get her name who wears glasses but the person who helped me was so patient with me. It was my first time going to a motorcycle shop and she really took the time to help me get the things I need to get ready for a beginners training course. She is very pleasant and very knowledgeable. Highly recommend and I look forward to coming back here to purchase additional things I need as I progress to becoming a seasoned motorcycle rider!
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November 2023 by Michael Carr
Shannon, Caleb, and Ryan maintain a super friendly and helpful environment. They are exactly the kind of people I want to do business with. Shannon helped me to get a replacement for a hazardous rear tire - I needed it same day so I could get to work. Ryan helped me browse the inventory and answered my questions. And Caleb got everything rung up and ready to go. Super friendly and knowledgeable folks, make sure to stop in and say hi.
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November 2023 by Jason Hall
Great service. A little delayed on the delivery but they sent and email confirm I received the package before it was delivered. I let them know it hadn’t and the next day I got an email back letting me know the status and it arrived the next day. Only downside was that the windscreen I ordered was scratched by piece of the packing material. Nothing major but maybe the manufacturer could come up with a better way to securing the windscreen than a hard piece of plastic tubing… just sayin’.
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November 2023 by Ed M
We had a great experience. The staff was friendly and helpful, and they had a ton of inventory on display. We got my wife sized for a helmet. The kids had a blast looking at all the cool gear and I found a new jacket and some new gloves. I will be back in the future.
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October 2023 by Ron F.
Sean Gruber was so helpful with my tie downs and gear I needed. He really took the time to show me how stuff work. Simple things that for a newbie mean a lot like setting up a ratchet. Shout out to the white staff who always are helpful.
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September 2023 by Pastrie Ryan
I went in to buy a helmet and gloves. They were really helpful. I ended up deciding that the helmet I choose was too small, so I went back and they helped me find one that fit me perfectly. I really appreciate them and will be buying an airbag vest after I save a bit of money.
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September 2023 by Reynaldo R.
Staff are extremely helpful and knowledgeable. In the unlikely event they cannot help you, they will at the very least point you in the right direction.
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September 2023 by Wolfgang W.
I went earlier on to the cycle gear and Sacramento to get two new Diablo Rosso fours put on my S1K. I let him know how important it was at this be done correctly. I got my wheels back after an hour and went home and found out that there was a whole bunch of weight on both of the wheels like six on the front in about 10 on the back maybe 12. We're talking about a lot of weight added to balance the track bike wheel.Not only that, but it looked absolutely horrible. After posting on Facebook, a bunch of people told me something is seriously wrong.I took my new tires on my rims that just got done a couple hours before over to the Cycle Gear in Rancho Cordova. Troy immediately helped me at the site, re-balance the wheels, and found out that there was approximately twice the amount of weight that it was supposed to have on there. He didn't put the weeds in the right area to make it look really beautiful and perfect. Yes, there still are people that care about quality in their jobs nowadays I highly recommend going to this location if you ever need to have tires done.
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September 2023 by Ryan Strange
Sean was incredible. I came into his store knowing what I was looking for and Sean helped me find everything. On top of helping me find what I needed he gave me some recommendations on a better jacket and helmet based on what I planned on using it for. Highly recommend them and Sean at the rancho cordova location.
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September 2023 by Ryan S.
If I could give this place more then 5 stars I would. Sean was incredible. I came into the store yesterday knowing what I was looking for and he helped me find everything. Not only was he helpful in me finding the stuff I wanted but also made recommendations based on what gear I needed and what I was using it for. I would reccomend this place and to go see Sean to anyone. Matter of fact I am calling into corporate to make sure they know what a great job he did.
