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May 2024 by John Capen
Unfortunately, some items are not available anymore. The items they do have seem very high priced.
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January 2024 by John P.
Customer Service Rep. Dan Burke came to the rescue recently, when the glass cover on the overhead light in my DCS BBQ fell out of its housing and shattered on the grate, below. I'd purchased the BBQ two years earlier, but that didn't matter to Dan. He called the DCS rep who provided not just the glass cover, but an entirely new lamp housing at no cost to us. Now, that's customer service, done effortlessly and compassionately! Over the years, we have bought two DCS barbecues, outdoor furniture and umbrellas, and artificial Christmas trees from this store. They have always been knowledgeable, customer focused, fairly priced and helpful beyond expectations. There's a lot to be said for buying from a company like California Backyard ... particularly from their Rancho Cordova store. You might find a cheaper price somewhere else, but you will never find a store or its people who stand by what they sell and stand by their customers as well as California Backyard.
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January 2024 by Kathy Hatten
I have been shopping year for years. I think I have one of everything except a hot tub. They do such a great job decorating their trees for Christmas and I always find more to add to my holiday collection. I feel they have quality products that last a long time, but the real reason I shop here is because of the outstanding people they hire like- Michael and Bupie who provide excellent customer service. I know they are working hard during this holiday season and I appreciate their smiles and Holiday Spirit. Nowadays its so hard to find hardworking people and California Backyard is lucky to employee such great employees!
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January 2024 by Nicole Peterson
We paid $900 for a 9' LED tree in December 2019. Last year in December 2022, we noticed the lights starting to go dim. According to the manual from California Backyard as well as a phone call to them, "lights" are not covered under warranty. Weird what else is there then? When i bought this tree I was told this tree would last us a lifetime, that we would pass it down to our kids. Well after not even 2 Christmas's, I called them again this year to see what we can do about our tree. They don't offer any repairs on LED trees. UMM no repairs, ok. I spoke with Korina who told me out lights should have been covered for three years and we could have got a tree replacement last year. I told her that we called last year and they said light were not covered (also states so in attached manual provided to us by CB). She offered me an extra 10% off a new tree, IF I brought my old tree back.........Umm so you want my $900 tree back to give me 10% off another $1600 tree?????? So we would be in $2500 for a tree we used only two times? So you can fix and resell our tree to someone else for $1000???? what a scam. They owed us a new tree last year but told us lights were not covered. Now they say nights are covered but too bad you should have done it last year. Complete garbage. We have a barely working Christmas tree, that cannot be repaired (I even tried to replace bulbs but LED is a different animal apparently). Thanks CB for taking our $900 for a tree that only worked for 2 years, and not replacing it, and offering 10% off if we give you our tree back. TERRIBLE. I plan to follow up with a post of facebook as well.
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December 2023 by Patrick M.
We had a great experience yesterday at this Rancho Cordova store. We wanted a Christmas tree for next year. They had a sale50% off. Lovely helpful man approached us. He was knowledgeable and honest. Knew all about the trees. There were so many and he directed us to make a good decision. His name is Dan. Again , he was so helpful.
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December 2023 by rob
Our fire pit wouldn’t light and the Rancho Cordova store was very helpful and Referred us to Jeff Powell in customer service. Jeff was very responsive and helped diagnose the problem in a timely manner. It’s nice having such good local support for a major purchase like this.
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December 2023 by Carolyn Davis
Thank you Vino! Today, I was at the Rancho Cordova store and Vino was incredibly helpful as I selected my newest "everlasting Christmas tree." My new tree is home and looking beautiful! Thank you Vino for all of your help and California Backyard for having such lovely trees.
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December 2023 by Cindy Stevens
We recently purchased a Jacuzzi hot tub from Dan at California Backyard’s store in Rancho Cordova, CA. We were extremely impressed with Dan’s knowledge of the products and his dedication to helping us find the perfect hot tub for our needs. I never felt pressured and he answered all of my questions in detail and in a timely manner. As a career salesperson, I appreciated his professionalism and quick follow-up whenever I had a question. He also made sure to explain the installation process and warranty information thoroughly.Dan was extremely helpful from my initial visit to the store and throughout the final installation process. Dan also worked with Seth from the Roseville store, who prepared an excellent video on how to get started with our hot tub once the installation process was complete.Our complete experience of purchasing our Jacuzzi hot tub from CA Backyard was excellent. I would highly recommend purchasing your next hot tub from Dan at the California Backyard Store in Rancho Cordova, CA!
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December 2023 by Patti R.
Our fire pit wouldn't light and the Rancho Cordova store was very helpful and Referred us to Jeff Powell in customer service. Jeff was very responsive and helped diagnose the problem in a timely manner. It's nice having such good local support for a major purchase like this.
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December 2023 by Carolyn D.
As a repeat customer, I've come to appreciate the exceptional service, quality products, and knowledgeable staff that make every visit memorable. Today was no different. I was very appreciative of Vino as he ensured I had the information necessary to make an informed decision to best suit my needs. He was able to help identify my previous tree in order to compare it to the ones I was looking at today. My new tree is home and looking beautiful! Thank you Vino for all of your help and California Backyard for having such lovely trees.
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November 2023 by Bob R.
As other reviewers have noted, Vino is a terrific salesperson at California Backyard. He was very helpful when we were looking to buy a Christmas tree He answered all of our questions and was very pleasant and professional. Bob R.
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November 2023 by Sandy C.
I bought a jacuzzi from Dan who was knowledgeable, honest, and provided great value. Service was on point!
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November 2023 by Melina M.
The customer service here is wonderful! We were looking to buy a new Christmas tree and Vino helped us from start to finish. He gave no pressure with sales pitches - just answered our questions and the honest truth on which tree would be the best fit for us. Vino was very helpful and kind. We ended up buying new cute ornaments to christen our new tree. There are so many beautiful items there for Christmas decor - indoors and outdoors. We will definitely be back again. Thanks to California Backyard for giving back too and their wonderful fundraiser for foster kids.
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November 2023 by shane rice
Fair limited stock
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October 2023 by Joseph L.
Ripped and dry rotted cushions after a year and 3 months California backyard trash for 2500+ . Beleived the sales people for what we were told is high end patio furniture that would last. Taken on the word of your sales people. I say that we will no longer buy another product from California backyard. And just buy cheaper products that I know will last more then a year at a time. Very disappointed in your company and the sales peoples words. Thanks Joe L
