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March 2024 by Hayley N.
Wish I could give this store 0 stars. After trying to trade in my phone and being lied to about the trade in value, I'm now out $1100 and they won't honor what they said. It's not my fault an employee told me the wrong information. When I tried to talk to someone about it, I kept getting beat around the bush answers, "call customer service" "the manager is busy right now". For days. I called multiple times and went in person 3 times as well. No solutions. Had to go to another store for them to help me and even customer service there and on the phone said that the original store had majorly messed up. AT&T customer service couldn't help me much but they atleast gave me some credit for this stores MAJOR mess up. I've never been treated with such disrespect. Will NEVER recommend this store to anyone, not even my enemies.
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February 2024 by Jennifer Snyder
Allen, the store manager, demonstrated calm in his work with us. There were numerous customers that yelled at him, storming in and out, irrationally, and he was able to help three customers at a time quite efficiently, while waiting for a store employee who had apparently clocked in to work to appear on the store floor. He was dealing with impossible characters and handled all of the people, including us, flawlessly. Allen is top notch.
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February 2024 by Craig Williams
Just got a new iPhone and switched from Verizon to AT&T.The manager Allen, was super nice and very knowledgeable.
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February 2024 by Jennifer S.
Allen, the store manager, demonstrated calm in his work with us. There were numerous customers that yelled at him, storming in and out, irrationally, and he was able to help three customers at a time quite efficiently, while waiting for a store employee who had apparently clocked in to work to appear on the store floor. He was dealing with impossible characters and handled all of the people, including us, flawlessly. Allen is top notch.
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January 2024 by Brock Rutter
I didn't realize my other post was through my other emails. So I get to leave A second one star review so that my local guide star is present. These guys, we're not helpful at all. Nor were they honest about our interaction on the phone. Prior to arrival, they told us that what we needed was in stock, but it was not. Would definitely, recommend checking out Amazon at this point. It's cheaper even with our fifty percent new customer discount. Installation in service team were fantastic the services great the instore interaction was dismal.
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December 2023 by D M.
If you can avoid this store, do so at all costs. I learned the best thing is to go to a corporate store--it was made clear to me this morning by an employee that this location is a 3rd party vendor and that its employees are minimum wage people doing this while they pursue other life ambitions. I purchased a phone here with no problem the evening prior, though I directly witnessed an altercation between a customer and a manager. During the phone purchase was sold the wrong headphones by the rep who pulled the equipment for me. When I went in the next morning to exchange for the right headphones, the employee who helped me told me I should have checked it before I left and that he could not exchange it. I told him that telling a customer that its their fault when they were sold an incompatible piece of equipment was poor customer service. Eventually I agreed to an exchange for the right headphone for a higher cost and I did ask if he could eat the difference for my trouble, to which he refused and subsequently said "he no longer felt comfortable" selling me anything and told me I'd have to go to a corporate store. The guy was obviously upset and now being vindictive. During the course of the conversation, he also mentioned he was wrapping up nursing school and that this was just a minimum wage gig to get him through it. A manager eventually took over and finished the transaction. Never going to this location ever again and frankly am considering cancelling AT&T service now.
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December 2023 by rebecca Bolds
The guy in the store was rude over the phone in front of a customer service supervisor who listened to him tell me to Google how to get to his location because he doesn't live here. Then I go into the store and he's rude and unprofessional. He's arguing with me about i never worked for another wireless company making the money I told him I made because he told me he applied for a Store manager position at Verizon . He is not mature enough or competent enough to run a store and I would never go back to that store again
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December 2023 by Maria Aldaco
Just spoke to a man over the phone and he was rude and had a smart mouth. Customer service isn’t for everyone and maybe he’s in the wrong business and having a person like that working at the company makes the company look bad.
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November 2023 by Briana Esquivel
The owner of this store is nasty, I went in to ask about headphones i asked questions like “oh what kind of headphones do you have, what do you sell for apple devices, where can I find info on headphones” he proceeded to scream at me for inquiring and stated “didn’t you see the sign on the door we’re not apple and you can find that info on Google” and it was just went they opened so I am guessing he just didn’t have his coffee yet or something, he was very rude, disrespectful & condescending, rude and even threw his hands up at me a few times. I have never had an experience like this before with any AT and T so I figured I would let you all know. Even further He also refused to give me his name as I was going to call at & t so they knew what he was doing and how he was acting towards customers for no reason.. so sad that there are business owners out there, privately owned that treat people this way. I’ll pray for him to find his peace so he can treat people with dignity and kindness and respect
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November 2023 by CARLETTE Fremin
These guys are the real deal, Walmart sent me away after selling me a phone and not setting it up. Amir and Allen transfered all my information for me and made me a happy customer. These guys deserve a raise !
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November 2023 by D F
My family has been customers with AT&T for over 20 plus years. This location we have been going to since they opened. Since covid, the customer service has really gone down, to worst. Today, on a Tuesday at 2:30 pm, there was so many people and only one sales person. He was already helping two accounts th3 same time and trying to answer questions as people came in. He had to tell people he was alone and people left as well as I did. I called the next closest store. Most likely won't come back.
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November 2023 by Reza Salmanian
Today, around 12:30, I went to the store to resolve my billing issue. The AT&T sales representative behaved rudely, denied to help, and even made threats, saying, "Get out of the store, or I will catch you after my shift." and also bullied me for my tight pants. AT&T's service is already subpar, and the conduct of its in-store staff is even worse. I am determined to pursue legal action to ensure that this behavior is addressed appropriately.
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November 2023 by Lynne Fabian
Location: 1971 Zinfandel Dr, Amir M is the young man you want to help you. He knows what he is talking about and will help until there is resolve.Let me add, the AT&T Reps that come to your home "Aren't worth SH T". Same for the "Posers" on the other end of AT&T's 800 number.
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November 2023 by Eduardo Norberto Felipe
Very helpful, fixed my prepaid account and customer service couldn't. Guys name was Amir and manager is Allen.
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October 2023 by Briana E.
he owner of this store is nasty, I went in to ask about headphones i asked questions like "oh what kind of headphones do you have, what do you sell for apple devices, where can I find info on headphones" he proceeded to scream at me for inquiring and stated "didn't you see the sign on the door we're not apple and you can find that info on Google" and it was just went they opened so I am guessing he just didn't have his coffee yet or something, he was very rude, disrespectful & condescending, rude and even threw his hands up at me a few times. I have never had an experience like this before with any AT and T so I figured I would let you all know. Even further He also refused to give me his name as I was going to call at & t so they knew what he was doing and how he was acting towards customers for no reason.. so sad that there are business owners out there, privately owned that treat people this way. I'll pray for him to find his peace so that when people walk through his doors to give him business that he can treat people with dignity and kindness and respect..