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August 2024 by Todd Kemp
My car was damaged by their service tech back in July 26th. They still won't get it fixed. I've called and all I get for an answer is it's not our problem we turned it into insurance company. Insurance company has never contacted me. Next step for me is CA Attorney General office. Today's date 8/27/24
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August 2024 by Carol Loux
I've been there many times with different vehicles always felt happy with the work done. But Randy went over and beyond this time. Thank you so much for your concern for my safety. Carol
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August 2024 by Lon Sierra
Randy the owner and Adam the service advisor were professional, patient and had absolute integrity helping my “seasoned citizen” mom with her 2018 Honda Accord. I’m thankful there are people like the team at RAE who actually care about their customers.
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August 2024 by Megan Kostiuk
Always a great experience going to RAE. They are very professional and provide excellent service.
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August 2024 by Scott Ferrell
So this is my first experience and it was a great one all around I won’t bore you with all the great conversations, the attention to detail, good customer service was on point. I bought this 2000 Toyota four-wheel-drive from one of my customers (I own a plumbing company) it’s beautiful and almost 25 years old, but I wanted to make sure everything‘s in good working condition even though it only has 100,000 miles on it. It needed an alignment but since it’s a 25 year old four-wheel-drive Toyota pretty much nobody can figure out how to align it or was willing to do so, these people would and did it a great job drives perfectly. They found a couple other things that I might wanna have looked at which I will down the road here shortly, anyway seems to me they probably run their company slimmer the way I run mine. Note this is only one experience first time customer but I have a good sense that it was a good value good customer service .
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August 2024 by Leo Chang
Randy called me to confirm the total of $2800 but then ended up charging another $300 in labor without my authorization. I called him when I received the bill and he said "I knew this was going to happen so I've documented everything". That's funny because this is the first time we've ever done business so how would he "know" that this was going to happen. Sounds to me like he does this often. Beware of this crook and his shady business practices.
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July 2024 by Mountain Made
We had RAE do a use car pre-purchase inspection. They were very helpful and had fast service. Thank you for your help RAE!
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June 2024 by linda stillwell
Our vehicle is riding very smooth. They provided great service in a timely manner. Pricing seemed fair. Having a ride to and from their facility was an important extra for us. We didn't have the extra pressure of finding a ride from friends.
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June 2024 by Gail Bremner
My experience was very pleasant considering I'm a single female dealing with mechanics That can be scary. Adam was extremely professional extremely helpful. Everyone I met was very very polite and professional. I will definitely return When the need arises. Thank you Rae Automotive services.
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June 2024 by Craig Goy
First time for us. Wish I'd known about them some years back. Professional serve. Thorough and informative about possible future issues but not pushy. They are honest; an important aspect in auto repair.
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June 2024 by Janette Martinez
RAE is always very responsive to our needs for our fleet of vehicles. We have tight parameters for the timing of drop off & pick up. They work with our needs and have excellent communication about required services. Our go to automotive place
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May 2024 by Lisa Maxwell
I recently moved to Ramona and I’m thrilled to have a mechanic that I can rely on. They got me in quickly and we’re very thorough and informative.
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May 2024 by Kim Leann
I always receive excellent service at RAE! So thankful for the expertise and friendly service.
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February 2024 by Brian Glenn
Overall a positive experience. Replacing the 20 year old hose with a new $30 part should have been a no brainer and would have saved your labor and my time.
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February 2024 by Elisabeth Veillard
Got all the informations i need and the person at the desk was very nice.
