“The manager Tiffany Teresi has excellent customer service. We were looking for a stock tank pool went to Valley Center store (everyone was super helpful and nice there) and they didn't have any in stock so we ended up going to Ramona to get one since they had a few in stock. We did bring our truck and we tried to make that big thing fit but wasn't happening so I went back into the store to ask for delivery. While the employees were all very nice I paid for the delivery but it wasn't set up correctly. Maybe the girl was new, not sure but in any event I took the day off waiting for my next day delivery and decided to call to see what time the would be coming when the manager got on the phone and said they didn't have a delivery listed for me. You can imagine since I took a day off work I wasn't very pleased but Tiffany handled it so well. She apologized and said let me see what I can do and asked if she could call me back. I was skeptical thinking I may get lip service but nope, Tiffany called me back in a matter of 20 minutes saying it would be delivered same day by 6 PM. Her delivery driver was in Riverside had to go back to Ramona and then back to Escondido and we all know afternoon traffic isn't fun but he arrived right on time with a smile on his face. I just can't say enough great things about Tiffany as well as the delivery guy (which I didn't get his name but she knows who is is which matters:). Thank you, customer service is lacking a lot these days was refreshing to deal with such excellent customer service.”
Department Stores
“The manager Tiffany Teresi has excellent customer service. We were looking for a stock tank pool went to Valley Center store (everyone was super helpful and nice there) and they didn't have any in stock so we ended up going to Ramona to get one since they had a few in stock. We did bring our truck and we tried to make that big thing fit but wasn't happening so I went back into the store to ask for delivery. While the employees were all very nice I paid for the delivery but it wasn't set up correctly. Maybe the girl was new, not sure but in any event I took the day off waiting for my next day delivery and decided to call to see what time the would be coming when the manager got on the phone and said they didn't have a delivery listed for me. You can imagine since I took a day off work I wasn't very pleased but Tiffany handled it so well. She apologized and said let me see what I can do and asked if she could call me back. I was skeptical thinking I may get lip service but nope, Tiffany called me back in a matter of 20 minutes saying it would be delivered same day by 6 PM. Her delivery driver was in Riverside had to go back to Ramona and then back to Escondido and we all know afternoon traffic isn't fun but he arrived right on time with a smile on his face. I just can't say enough great things about Tiffany as well as the delivery guy (which I didn't get his name but she knows who is is which matters:). Thank you, customer service is lacking a lot these days was refreshing to deal with such excellent customer service.”