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June 2024 by C R
Purchased a cover for an older Human Touch perfect chair. They helped me to determine what would fit and what to order. Package arrived quickly and in excellent condition. The premium leather cover went on easily and it’s beautiful! So happy with my experience and the value of the product!
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June 2024 by Carla Minosh
My experience with the store has been worse than awful. Months ago I purchased an item from them that arrived poorly packaged, and badly damaged. Unusable. Since then, I have gotten nothing but the runaround. I had to stand at the post office for two hours to return the item so that their insurance claim could get processed. in the meantime, since this is taking so long due to their poor communication, they have closed out the return window. I now have only a receipt from the post office to show for all my efforts, no refund, no replacement.
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June 2024 by Albert Winterbauer
We ordered two rare Stressless recliners which arrived in pristine condition within a week. Great experience.
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April 2024 by Ronald S.
If you want a brand new Stressless don't buy here! My Incredibly awful experience after months of emails is; when they sell at a discount, they sell "saleable condition" products. If you want brand new, buy at your local retailer. At least you can trust them.
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March 2024 by Sharon Moore
I worked with The Backstore for my IMG chair. My salesperson Orlis - was professional, responsive and thorough. My chair is great and would buy from them again!
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March 2024 by Margo Porter
Orlis is a miracle worker! He went above and beyond to help me with an order and I am so grateful for all he did. Several other retail outlets told me I was "out of luck" but not Orlis! He went above and beyond!
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February 2024 by DarrylM
Awesome experience! I purchased a Human Touch Certus massage chair for my wife as a Valentines Day gift. During my inquiry Manny informed me that he had new models in stock, but also told me he had other options available which included some “Open Box” models which could save me almost 50%. My “Open Box” chair arrived at my doorstep 2 days later (over 400 miles away) and was in pristine condition. The chair was still in its original box which included the owner’s manual and warranty information. Between the instruction manual and of course YouTube, we were able to assemble the chair ourselves without any difficulties. Although it was still a big investment, I am very appreciative that Manny was able to save us well over $3k. Thanks Manny.
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February 2024 by Mark Prince
The most dishonest company I have ever dealt with. I would have given them minus 5 stars if it was an option.
Our sales person Orlis told my wife and I that we would receive a FULL refund if returned within 30 days. We return it in 7 days and after several days of phone calls and emails we still had not received credit back to my card. After filling a dispute with my CC company, I finally received an email from Bruce saying they are charging me a restocking fee. I emailed Bruce back & cc Orlis that Orlis promised we would receive a FULL refund. It's been over 2 weeks and they both cannot even give you the courtesy to reply back.
RUN FROM THIS BUSINESS!!
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February 2024 by Steve Bagby
I have been repeatedly lied to about the status of my order and delivery. They are now three weeks overdue on delivery and are now shipping the chair across the county to their California location in order to ship it back across the county to me.... in Tennessee. This has been the worst company I have ever dealt with. They will lie straight to your face. I have now gone a month without a chair that I wanted to help with the healing of my broken back.
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January 2024 by Roy Seguin
Saw chair on Amazon but wouldn’t trust them. Spoke to ORLIS and found perfect chair. 100% satisfied.
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January 2024 by Nicholas Proferes
First day in chair. Sat in chair for 10-12 hours. Huge relief of back pain today. And the chair is very very comfortable!
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December 2023 by Steve Rudack
Can say enough positive about my experience with this company and Orlis in particular. He always responded promptly and was very helpful through the entire purchase and shipping process .
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December 2023 by Susan Serra
From initial contact with Orlis until delivery of The Perfect Chair 610 by Human Touch, the process could not have gone more smoothly. Orlis described features of the chairs I was interested in and always had a patient and pleasant demeanor. I had total knee replacement surgery yesterday so it was critical that I get a comfortable chair with the appropriate ergonomic features. The comfort of this chair is amazing and shipping was fast. Highly recommended. Contact Orlis.
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October 2023 by Chuck Reiter
I am new to Stressless furniture, and found the variety of models, sizes, colors, materials, finishes, delivery lead times, etc. to be overwhelming.I had the incredible good luck to have Philip as my consultant/ guide.Philip made what seemed impossible a reality. His patience, responsiveness and perseverance found exactly what I was looking for and it was delivered the same week I ordered!Service, Quality AND Price. Customer service at it's very best.Thank you Philip and Vitality Web for a great product and a great buying experience.
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October 2023 by Patricia Jones
I cannot thank Orlis enough for his assistance in the purchase of our two Wing Stressless chairs. After many bumbled posts on my side we finally got the paperwork correct and he kept me updated on the delivery. I would not hesitate to use him again and highly recommend the company. Got two chairs in less than a month when other companies were saying 4 months.
