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January 2024 by Martin Murphy
Everyone in the store is very knowledgeable, and extremely helpful. This is another hidden gem in Poway.
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October 2023 by brad zimmer
Took a sample of ceiling paint in to be matched, clerk had many excuses why he couldn't or didn't want to. 1st and last time I set foot in a Sherman Williams store. Btw Home Depot matched your Sherman Williams paint first try with their machine! Your customer service is totally unsat!
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September 2023 by Tamera Harrison-Patridge
If I could give zero stars I would. If you need a special color this is NOT your place! We went in and the employee was with someone else so we spent about 10-15 min trying to find a color and realized there wasn’t one that we liked. We tried to explain that the color was a cross between two colors and the employee was so rude and basically repeatedly told me to “pick a color” I asked multiple times about trying to mix and he was blatantly refusing to help at all. He was not willing to invest more than 5 minutes of time.Go somewhere else!
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September 2022 by renae m.
I came in to buy a 5 gallon container of white paint. They did not have a 5 gallon container and wanted to charge more for 5, 1 gallon containers. The only store that had the color I wanted did not have the white I needed for trim. They called for me and Poway had white. The person who waited on me in Poway could not understand that I had to go to 2 stores to get both colors. What is so hard to understand about this? After having to repeat myself for the 3rd time the store with the color did not have white. (Was he not listening)? By this time was getting frustrated and I guess my voice reflected my frustration because at this point he now unloads viscously on me. He is allowed to be unbelievably rude but I cannot be frustrated by such poor service? I said I would come back when I could get the 5 gallon price but honestly I will not come back period. The store where I bought the color is calling others stores and getting the white for me and will honor the 5 gallon price regardless of how it comes. And they were most gracious.
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August 2022 by milly brown
Terrible customer service!!! Got me wrong size and forced me to pay for it. Staff was rude too. Never again!
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June 2022 by Roger N
Awesome friendly service! Very clean and well organized storeParticipates in paintcare.org for paint recycling. Call ahead to make sure they’re not full and accepting paint before you make the trip.
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June 2022 by Bob G.
I'm thinking that this store must have changed management since I was last there. A few year's back, the place was service-oriented and pricing was good. In a recent visit to buy some paint, I would summarize the assistant who helped us to be on commission and clearly trying to sell up! Year's ago, I was a house/commercial painter, so I knew what I wanted to purchase, and I sense when someone doesn't know what he/she is talking about. On this particular visit, no matter what I requested, the salesman tried to convince me to buy the highest priced paint! Knowing what I already had on the walls, I told him that the color I was choosing would likely cover in one coat - so, I didn't need a high quality guaranteed one-coat paint. He still persisted though! I, then, told him that it was down between two similar color choices, and that I would need a sampler to test on the walls. Currently, their samplers are $15+ which I thought was ridiculous; particularly knowing that other stores charge around $10. After much wasted time with him, I turned to walk out of the store when he called me back and said, as an alternative to sample color paints, they also sell large colored squares for $5 each. I turned to my wife and whispered that probably didn't first offer this choice until he knew that I wasn't 'biting' on his $15 sampler price. I then took a quick glance over to the counter to see his associate actually grinning. He knew that I was being 'worked over' and that guy was taking delight in seeing his friend's work his commission-style sales effort on us. Taking this all in, I left and drove over to Lowe's located just next door. There, I found Sherwin-Williams paint, the same levels of quality, for much cheaper pricing. Samples there were $10 each and the people behind the paint counter really knew their stuff! My opinion was only reinforced when I requested an unusual alteration to the color chip and they mixed it to perfection. People at Lowe's paint have much more experience and are more willing to work with the customer - and, they don't work on commission. If you don't wish to be 'gamed' and are looking for good customer service then Lowe's paint department just next door offers everything you want along with quality Sherwin-Williams paint. To those who aren't experienced in painting this is the perfect s***** stop.
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July 2021 by Helen Frost
POWERFUL EMPLOYEE'S!!!
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July 2021 by steve velazquez
professional and friendly
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July 2021 by Francisco perez
Excellent
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July 2021 by Jo Ann Robertson
Very helpful.
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July 2021 by Jesse Lara
Great selection, great helpful employees. This is the first step of many in painting the inside and outside of our new house. We will be back here soon for sure.
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June 2021 by Matt Allin
Quality paint in a custom color. Sherwin Williams has been very good at color matching new stain from old work. I like the advise they provide.
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June 2021 by Jose Garcia
Great place to drop off old paint and pick up some odds and ends. Just remember to call first to make sure they have room to take your paint that day.
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June 2021 by Staley Myers
Helpfull and they take old paint for recycling
