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November 2023 by Alex T.
Purchased a set of BF Goodrich KO2 tires and they installed Goodyear Wrangler Tires which if you don't know are about $140 cheaper than the tires I purchased. I Give them 1 star because at least they will be swapping out the tires for the ones i purchased however it was a waste of time and very unprofessional. Lesson learned ! Be aware and make sure to always double check and make sure you are getting the product you are purchasing. My fault was trusting these guys without double checking but it's not something you would expect from a discount tire location , that is something that happens in other tire shops. Check your tires before you drive off ... otherwise you will be stuck waiting double time for your tires
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October 2023 by Alison T.
Misogyny at it's Finest! Wow, what a difference a few months makes! I have been to this location countless times and always received excellent, respectful service. However, this past week the air pressure low message came on in my car. I brought it in to have it checked. Jerry, who is shockingly the manager, took me out back and checked the pressure on my tires. He added air and told me the problem was all the tires were low on air. I was skeptical of his assessment but I thanked him and left. After driving around for 3 minutes, the low tire pressure light was still illuminated. I brought my car back. Jerry, again, came out and this time brought a manual tire pressure gauge with him. He checked the pressure and told me there was nothing wrong with my tires. I suggested I had a nail which was causing a slow leak and that the manual tire pressure gauge he had (with the little ruler that pops out to indicate the pressure) might not show the tiny incremental change in pressure. He turned to me and snapped, "I've been using this gauge for 10 years, don't tell me how to do my job!" Holy shit! WHAT? who snaps at a customer like that? I then pleaded with Jerry to put my car up on the hydraulic lift and spin all 4 tires to make sure there wasn't a nail embedded in there. I told him I had an important meeting the next morning and that I was worried I would wake up with a flat and miss it. He went back inside and sent out some guy who sprayed a liquid substance on my tires. That guy went back inside and the Jerry sent Jimmy out. Jimmy then handed me a piece of paper with instructions on it from the Honda website. He informed me that I did not know how my own car worked and that I needed to drive at least 60 MPH for the low tire pressure light to go out. HUH? and NO! Talk about a MISOGYNISTIC ATTITUDE! I then left and contacted the HQ for Discount Tires in Southern California (which is ironically located in POWAY!) All the regional managers were at an OFFSIGHT but I left my number and the woman on the phone (who was actually the only respectful person I encountered) told me Corey would call me back. Well, guess what? Corey did not contact me...EVER. Shocking and disappointing. I went to another tire store and they quickly found the nail embedded in my tire, removed it, patched it and THEN the low tire pressure light went out. I will not return to this Discount Tire store....ever.
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October 2023 by Yueming Q.
I can't be more appreciative that they helped me to solve my emergency situation! I'm a new driver and never faced with a leaking tire before. I went to Costco and they recommended me to come here. I was here and they told me they can fix it and come to get my car back in 1.5 hours. I didn't know patching the tire is free here. They are fast, responsible and reliable. I will definitely come back here if I need other helps with my car.
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September 2023 by Rory R.
Really no issues here. This location is pretty much like any other Discount Tire that I've been to. I was recently there for a tire rotation. It was the middle of the afternoon on what seemed to be a busy Monday, and they had me in and out in about 45 minutes. Will definitely go back.
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September 2023 by Steve S.
Copy of online feedback I sent to them..."Made an appt, showed up on time, went to lunch. The automatic updates showed my car was still in the bay for a looooong time. I finally asked an associate and it had been completed about 30 minutes before but I was not notified via the text app or personnel in the store. This is the 3rd consecutive customer service related issue I have had with the Poway store. I've been a faithful Discount Tire customer since before the commercials with the little old lady throwing a tire through a window (that's decades of loyalty). I value customer service over everything else. I will continue to have the current set of tires rotated for free but will find a different store to use. After this set of tires, I will no longer patronize Discount Tire. Your customer service sucks compared to what it used to be. If you lost me, you are losing countless other customers."
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September 2023 by Polo P.
Beat Costco pricing after I shared quote, by $100 and told me about BFGoodrich upcoming additional discount.Plus got me in and out fast.
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August 2023 by Dj Kandu M.
Wow, what an amazing experience I had with Jerry, Justin and the guys. They make you feel welcome from the very phone call. Quality is not lost in their speed. You can feel the team work atmosphere while you are here. Customer service is a lost art at most places, Not here! Plenty of places to eat nearby, while you wait.
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August 2023 by Frank H.
Great service great prices and they get stuff done quickly. They also will fill your tires for free, awesome.
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July 2023 by Chris V.
They worked with me via text to find the exact set of tires I needed at a reasonable price.Then they installed them pretty fast and got me out quickly.Their alignment was out when I picked up the car and noticed it was pulling a little, but when I got on the highway it settled down and was fine.I'd go there again.
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July 2023 by Bob J.
I made a appointment got my tires installed, the service was fantastic Thanks Discount Tire poway !!!!
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November 2022 by Hanna Y.
Great customer service and overall great team to work with. Got my tires replaced two weeks ago then had an unfortunate mishap thus past week where I ran over a nail. They were able to patch it up real quick and get me out the door in less than an hour. Miguel and Justin were awesome...professional and friendly. Highly recommend this place!
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November 2022 by Madison W.
Huge thanks to Gerry for his help and customer service! I had heard great things about discount tire previously from my mechanic and wanted to give them a try. I hadn't booked an appointment but to my surprise I was still able to get it in same day. Gerry went above and beyond informing me of all my options, and I felt confident that the tires I purchased would fit all my needs (city driving mostly but occasional trips to the mountains and unpaved areas). The service was quick and their prices were better than anywhere else. The experience was honestly night and day compared to any other time I've had to purchase tires. Very happy I finally went to this place!
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October 2022 by Paulina O.
After getting a flat tire, I brought my car to Discount Tire in Poway. The employees were outstanding. Although the place was very busy, the employees were eager to help, knowledgeable, polite, and professional. They took care of the flat tire completely free of charge! While waiting for my car, I observed employees helping many other customers. Multiple customers came in with flat tires; others had scheduled appointments. I was really impressed with the employee's willingness to go above and beyond to provide everyone assistance and answer questions. I received updates via a text message regarding the status of my car, and before I knew it, I was back on the road. Thank you to Jerry Cruz and the technicians for such great work and excellent customer service. I would highly recommend them!
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October 2022 by Matt K.
The level of incompetence here cannot be comprehended. Where do we start? 1. My vehicle was brought in with 255/55/19 tires. They replaced them with 255/50/19 tires without consulting me and then said "replaced with same tires." No apologies. 2. When I got into my car and drove away, my tire pressures were as follows FR - 31psi FL - 36psi RR - 36psi RL - 31psi They were so d*** that they cross-installed the tires that they had pre-set the pressures on. However, to add insult to injury, the correct cold pressures for my car (in the door jamb) are 36psi front and 44psi rear, so they set the pressures wrong anyways. A. Bunch. Of. Morons.
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October 2022 by Gwen D.
We have made several appointments to get 4 new tires . We are busy like most ppl and need a appointment .. every time we have come in our truck just sits there .. they seem under staffed and slow .. if they are so busy why aren't they open nights and Sunday .. it's extremely frustrating to plan around a appointment . I can not leave it all day in hopes they will get it done . We don't live close .. horrible customer service !!!! My husband changed our plans to be there at 7 am today . My husband got up early and drove there by 645 .. He said it would be done by 8 .. surprise .. the Guy there said leave it there ! Impossible when u need your vehicle .. why are they short handed ?? Maybe need to hire more people ? Longer hours ?