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December 2023 by Kendra D.
Home Depot has been nothing but an absolute headache. I've gone multiple times and they are unhelpful, if you can even find someone to ask. In addition, they may decide to close early but won't let you know in any way besides putting a sign in their window letting you know their hours for the day. I placed an order pickup for today and I got an email that I could pick up before 8. When I went to pickup, they told me they actually closed at 7 so I'd have to come back. I feel like that could've been sent in the email... like, not a big deal to close early but in this day and age, you could find a way to let people know so they don't waste their time. Skip the headache and head to Lowe's
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December 2023 by Nicole M.
The actual worst Home Depot for picking up online orders. Does it normally take an hour for someone to bring your order out to your car? This has happened to us twice now here at this location, picking up online orders for our new home. Unfortunately, this was the only store location that our orders could be shipped to. Otherwise I would not have come here the second time. I will avoid at all costs in the future, even if I have to pay more somewhere else. I don't have hour to waste sitting in my car.
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November 2023 by Meredith A.
I bought a refrigerator on 11/21/23. I was promised delivery 11/24/23. No one called me. So I called them and they hung up on me three times. The 4th time I got a person who said they hung up because they didn't want to tell me that it was not going be delivered until 11/26. It was not. I called again. I have talked to HD which told me that I had to talk to Electrolux myself. (I ordered it from HD., why do I have to talk to the mgf?) Now it's 11/27 and still no refrigerator. No one knows where it is. "It's in the warehouse. It's on the truck." Meanwhile I have no refrigerator and no actual delivery date. No one has ever called me. I have to keep calling. So frustrating! If I could give them zero stars I would. Lost my business forever. Worst service ever.
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October 2023 by Pete M.
October 25, the lady at the customer service/ return section was very rude not only to me but also to her co-worker next to her. I remember that was not a newbie, I have seen her in the past. I was looking for an oil radiant heater that they had in stock (25 pieces showed online)She said it was "not in season"! Huh, I said to her it was 48° last night, but they had the Xmas items and decorations already up! Go figure I was determined to purchase the item. Spoke with another customer service gentleman, and he checked, and they had 25 units available on Aisle 5 Bay 12 all the way on the top shelf. After my purchase, I went back to the customer service/return section and showed the lady my purchase, and asked her to know what Home Depot Poway has in stock and a attitude check up
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October 2023 by James N.
Deplorable.Not enough workers on the aisles/floor or registers during riush hour.-was looking up and down a few adjacent aisles for 10+ minutes and there were no flloor associates. Plenty of customers on the floor but not enough workers to help you find a product.- stood in line for 15+ minutes during rush hour. Store did not open any registers. There were only 2 open and customers decide to have a conversation at the register and hold up the line.-asked a worker if they can open a register and she said no. -deplorable---reminds me of the customer service/product return line at walmart. You wait in line for a long time.-workers seem disinterested when working there when asking for help.- upper management needs to find other cost saving solutions and hire more people.
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October 2023 by Elissa B.
I just picked up 2 oval mirrors by Moen I ordered online for my master bath remodel. At customer service the crew was all pleasant and I was referred to Victoria. She was so pleasant and perky. I was delighted after meeting rudeness at Costco's customer service, admittedly for the first time. Victoria was the perfect antidote.
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August 2023 by Robert B.
Y'all are getting taken advantage of like I've never seen before. The same Milwaukee battery is $71 on Amazon. Meanwhile at Home Depot it's $159. I'm not buying Milwaukee at Home Depot.
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February 2023 by James K.
First time in this particular Home Depot up in Poway. I was surprised not to see very many people in the parking lot when I pulled in and then inside the store there were more workers than customers perhaps, it's because of the area and there's a lot of new homes up there that might not get it this time. Need various building supplies. But I'm very familiar with the Home Depot layout and went straight to the department. I needed to go get the garbage disposal and drain pieces and was in an out absolutely no problem. One thing I noticed about this store is they don't have all there I always packed up with a lot of merchandise. It was easy to maneuver around the store might be because it's a bigger square footage door?
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January 2023 by Ray K.
Very friendly compared to the one in El Cajon I will only be coming here to do my condo remodeling! Niveen was very friendly young woman who helped us get everything we needed and explained all so we weren't confused! She's part of the pro team! I see a bright young future she had great customer service skills in a world that does not!
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July 2022 by Arnel D.
Low prices are just the beginning.So many things to buy here.Literally came here for a shower drain and ended leaving with three toilets! Was helped by a knowledgeable associate.This location was clean and organized. I'll be back for sure cause there's always something that needs to be replaced at my home lol
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December 2021 by asha a
Very helpful people at garden center. Right now they have tons of verity to choose in desert plants and in different soils. Since weather is so nice here in San Diego everyone is getting ready for planting. It was pretty busy there.
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December 2021 by Natalie Graber
I like the variety of plants, soil and pots. I usually can find everything I need.
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December 2021 by jacob lowman
This home Depot is not very busy and usually have sale items in stock
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December 2020 by Bill Stacy
Needed some pool supplies, they had what I needed at a reasonable price and then some other items. One stop shopping! ?
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December 2019 by Mauschbaugh James
Found just what I was looking for, although it was out on the shelf?, the Asst Mgr Jake helped get more down that was in stock!!! ? He was so helpful and nice, I really appreciate all he effort to get some more, because it was just what I needed for my 7th Anniversary present copper!!!! ?
