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August 2024 by Kyle Craig
My wife and I were blown away with the level or professionalism and care Anthony at this location provided us. I normally don’t write reviews but this young man is absolutely legendary. Thank you for all the extra help with our shopping and shipping needs this evening Anthony I see very big things in this man’s future!
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July 2024 by Nadia Velador
This single star is for the horrible service Erin provides with a sour face every time she sees me. I've come in three times now, and the last time I did so without a smile because the first two i definitely tried. She is a different story, at least with me. But when the nice people of a different nationality than mine walk up to her she's happy to strike up a conversation. I find that very telling. Everyone at this location ALWAYS greets me and every other customer with a smile and pleasant conversation and I've been coming here for about two years now. I can tell she's new to at least this location if not fedex entirely. I'm not sure what else to say but I'm not bringing my business here anymore.
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March 2024 by Lore D
Rude! I have never ever in all trips to FedEx office locations across USA experienced such rude service.
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January 2024 by D Maiolo
Just returned an oversized package, but the guy there noticed it wasn’t packed right. He helped me unpack and set it right. His name is Richard - awesome customer service. Above and beyond helpful. Nice work, guys.
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December 2023 by Shahbaz Salehi
I frequently go to FedEx to use their computer to print last minute documents. I went there last night and noticed they had changed the way they charge per minute to use this computer. Now you have to select intervals of credit. $5, $10, etc. I figure if I choose $5 I could just log in and print what I want then if I need more time I can add more money. That was not the case. It took longer than expected for me to find the email and once I did the time was up and I could not add more minutes to print, So I asked the associate and she said it’s a new system and you can’t add minutes. You pre pay for the service. So I logged out and purchased another $10 but this time I had issues with their computer and could not find the file in my email account. I got frustrated and left. Long story short I spend $15 for absolutely nothing!! It’s a scam. I would not go back to FedEx to print anything as it’s just not worth the time and money. Find another print center. I used to like FedEx for this particular service, I am not sure why they would change the system when it was working perfectly fine before.
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October 2023 by James McGinn
1st time here. Stopped by to copy some scroll saw patterns. "Richard" helped me get set up on the copier and was very helpful! Very much appreciated the assistance!
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October 2023 by Simon Raewski
The rating is for the employees only.Fed Ex is not the company that priorities customer experience. Having all the rules and loops customers have to jump through isn’t the way to conduct business today.The employees at this location have to deal with many unsatisfied customers, but they somehow remain nice, friendly and helpful.I hope FedEx improves and thanks to all the employees that somehow keep their cool in a pretty hostile environment caused by nonsensical rules customers and workers need to follow.
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August 2023 by Kyle
Great location! The older gentleman that helped me was super kind, patient, and took care to make sure my receipt matched the tracking label, without me asking him. What a great shipping experience!
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July 2023 by Steve Retz
Had to send some insurance papers in with a print at home label, the staff was awesome and had me in and out in minutes! As usual, there store is always immaculate and well stocked. Thank you for all the years of great customer service and convenience.
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May 2023 by Rorye McFadden
Lindsey, the cashier, should be put in the back away from customer interaction. She literally didn’t acknowledge my presence for 15 minutes when I was the only person in the store waiting in line, then she continued to argue with me in a very vehement manner not even slightly willing to help me with a FedEx tracking issue because she said, “It’s not her that deals with it.” Please put her in the back! She shouldn’t have ANY interface with customers.
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May 2023 by Lindsay Hoffman
Super helpful with self-service machines even though they were busy and short staffed.Definitely recommend over Mira Mesa location.
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April 2023 by Gilda C.
DO NOT send ONLINE PRINT ORDERS HERE (but maybe that's what they want so they have less to do). I picked up my online print order and it was EXTREMELY FADED. When I brought it back for a reprint, I was told that the printers are old and out of date, and they used CC4 cardstock instead of the CC2 Glossy -- and that's the best its going to print out. I was also told that there are NO REFUNDS ON ONLINE ORDERS. And that's it. What?!I normally deal with the Fed Ex in Mira Mesa, so I went there to see if they can fix this. I've rarely had any problems with online print orders -- but that may be because I always go to the one in Mira Mesa. So, just this once I went to the one in Poway because it closed at 8:00pm instead of 7:00pm. BIG BIG MISTAKE.FEDEX -- if your reading this, your company needs to send several SECRET SHOPPERS with ONLINE ORDERS to the one in POWAY.
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April 2023 by Kyle Steveson
Great location! The older gentleman that helped me was super kind, patient, and took care to make sure my receipt matched the tracking label, without me asking him. What a great shipping experience!
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April 2023 by Tony Aguayo
Is been good service every time I'm there so far.
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April 2023 by David H.
When our wedding place cards did not survive the flight to San Diego, we turned to this print shop for help. The manager and staff went above and beyond to help us get professional, elegant, and high quality replacements done. The end result looked as good if not better than the originals. Highly recommend and hope to return for other work.
