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January 2024 by DT Schmitz
Had what I needed, but took a star because the store had too much merchandise without pricing
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January 2024 by Dana V
Good selection
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January 2024 by ck safaya
Store for niche customers/products.Quality is good and so are prices. Not a very large store . But serving it's locality well
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September 2023 by Lou M.
I have been a customer of this Big 5 location for several years. The customer service has never been stellar, but what I experienced last week tipped the scale. As I entered, there were 4 employees hanging out at the checkout area. No greetings whatsoever, just blank stares. I walked back to the shoe section and located a pair that I wanted to try on. I walked back up to the front and requested help in the shoe section. Again, blank stares. Then, one young guy said ok. He located the size 10 shoe in the back and handed it to me. He walked away. Well, I needed to try on a larger size. Now, I know that I was the only person shopping there at 10:20 am. So I trekked back to the front and asked for help in getting a larger shoe size. They all looked around, like who's turn is it to get up off their ass and help. Finally the same young man got up like it was a bother to him. At that point I told him to forget it. " I see you are all so busy doing nothing. God help you if I am a distraction to your gossip club." Nobody there offered to help. No apologies. I asked a woman, who appeared to be in charge, how they expect sales in this store. Nothing even from her. I told her that I would review this store on Yelp and Facebook and would send a letter to their corporate headquarters. Pathetic service. I've received better customer service at Goodwill.
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August 2023 by Terri C.
If you need help do not go here. The stood up front talking for 15 minutes while we looked at shoes never once asking if we needed anything until we were headed out the door. There response was we did not ask for anything. Hello you are a customer service industry. Serve your customer. Shoes are not kept on the floor. Any other Big 5 they come back and tell you if you need help or sizes let me know and they stay near. The dirty look i got from the one cashier sealed the deal. I will never go back.
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August 2023 by Christina Fritz
Staff was not very helpful.
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August 2023 by Richard Bedard
Daily specials are real bargains! Great staff!
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July 2023 by Paul Suarez
The staff is really attentive Nice and super helpful, great sections.As soon as entry a staff person ask you what are you looking for, and will direct you in the area.
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July 2023 by Pualani Aionaaka
Don't forget to Sign up for there deal's!! Hi Tec hiking shoes waterproof, lightweight & somewhat comfortable under $45.
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April 2023 by Alicia C.
Upon entry, it was so helpful to be greeted. I wanted body soap that was biodegradable and a representative walked us over. He also helped us pick a super lightweight sleeping bag. About 5 minutes and we were out of the store. Before paying they offered us an opportunity to donate to the RED CROSS so we said of course. Both associates had great attitudes, and we're genuinely happy. This made for a great experience. I will totally recommend this store.
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February 2023 by Morgun F.
Hello Corporate Associate in charge of the store in Poway. I was in there a couple hours before closing and your employees were playing music that had no business coming thru those speakers! Unless it's ok for your stores to play music that every third word starts with the letter N or F or B!! Hey I'm good with it when it's on personal time i know i do but not at a store where all ethnicities, genders and ages shop!!! I hope you get this review and put a stop to it and train your mangers properly on what is acceptable in the work place. By the way the manger was at the register the whole time.
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January 2023 by Steven Kyle
They do not understand gun law. Very rude manager. The woman manager is unbelievable a waste if time to talk to.
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October 2022 by Jennifer F.
Horrible customer service. 3 guys standing around at the desk. Would not allow me to return an item with a picture of receipt. Terrible policy especially in comparison to Dicks, Target, and Amazon.
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September 2022 by Judy E.
In town from Texas looking for a women's bike for my UCSD graduate student. Young men answering phones helpful, had one left and they held it. When I arrived the manager of the store was unfriendly, unhelpful, and down right witchy. Lied to me and said the tools to put a bike together were in the box, which I knew was definitely not true. Who sells bikes and not the manpower to put them together? Normally you pay extra they put it together. Glad to find a bike but cannot emphasize how unfriendly, unhelpful and downright snarky the store manager was. Get a different job if you are that miserable.
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August 2022 by E L
At Big 5 you can get everything from fishing tackle, gun cleaning kits, weights, and your kids’ soccer and baseball gear for the season. There are more than enough willing employees to help you out at almost any open hour of the day. Parking is just fine. Something about their POS system makes me feel like it’s a little behind other retailers but hey, if that’s my only complaint then it’s still all good.
