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September 2023 by Adrienne S.
I met with Robin who was amazingly helpful with my situation and went above and beyond my expectations.
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August 2021 by CJ A.
Here's the problem with this branch...no one ever picks up the phone and it takes days until someone returns your phone call!
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March 2021 by Dmitriy B.
This is the worst bank office I've seen in my life. ATMs don't work regularly. Very often the office is simply closed on weekdays during business hours. They are closed without explanation. If you need to do something here and now, then it is better to go to another office.
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June 2020 by shawn s.
Stay away,!!! The security guard is super rude and the tellers stole my ATM card ... I use my card to feed my family and these guys think it's a joke !! Stay away from this branch .. they think people's lives are a game ...please shut this one down
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March 2019 by Arnel D.
I don't come to this branch often but when I do I feel safe as there is usually an armed security guard on his phone lol. It is never busy and there is always tons of parking. It is a pain though to get in and out of this location due to its setup. The tellers are friendly and quick.
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March 2019 by Havilah S.
Worse branch ever! Went in and scheduled an appointment for 3:15 and the teller failed to mention that wasn't an option and scheduled me for 3:30. 3:30 arrives and I'm still unable to be seen and continue to wait past 4. Very inconsiderate of other people's time and no accountability for the "appointments" they schedule.
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November 2018 by Larry R.
Bank of America only has one teller in a branch. Took twenty minutes to cash a $18.61 check while two employees are B.S. ing even had the nerve to say have a nice day! Cheery little shits aren't they It sucks to be a customer
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September 2018 by Margaret F.
Both managers, Reem and Karim were so helpful in my quest to get a safe deposit box. They were both professionals in meeting up with people and helping them with a smile. Ethel, who helped me set up my appointment over the phone, was gracious and welcoming. If you need any help with your banking needs,... talk to REEM or KARIM. You will never be disappointed. They know how to run the business. Highly reccomended! Thank you, BofA Poway Branch for the best service!
