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November 2023 by Janelle L.
I've ordered tack for my horse, and equipment for myself and everything has shown up on time . A pair of boots I ordered showed up with a different insole so you could tell it was there floor model, but didn't have any damage or wear. I called them to let them know as the insoles were different. They had me send a pic and gave me a satisfactory accommodation that I didn't even request. I will continue to shop with them.
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September 2023 by Andrea Klein Lacy
Fabulous customer service every time we've been there.
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June 2023 by Steve Chan
Wonderful customer service. Great inventory.
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June 2023 by Satxrn_child
Super cute place with basically everything
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May 2023 by Karthik Jayachandran
Claire was a joy to interact with. She helped me find a great pair of boots
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October 2022 by J Z
nice store with super friendly and knowledgeable staff!
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August 2022 by Michael Ostrovsky
Super friendly and helpful
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August 2022 by Debabrata Chowdhury
Very friendly. I am very satisfied with how they listen and provide correct product.
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July 2022 by jjbb22
nice store with super friendly and knowledgeable staff!
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July 2022 by Diana Yang
Thank goodness for Carousel. Brick and mortar places with experienced advice are so precious. Carousel graciously provides that.Carousel always has what I need with kind people to offer advice. There are only high quality items and pricing is reasonable.Fun to browse also. I almost always find something more to buy.
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December 2021 by Dennis H.
The holiday season approaches and The Daughter comes up and says, "I want to get Mommy a present for Christmas." I breathed a sigh of relief because I had bought her gifts already but knew this was the last one. I ask her what she would like to buy Mommy at the saddle shop? Her eyes gleamed and she had a list. We get there and I believe it is Nicole who greeted us. There is a surprising amount of inventory throughout a well-organized and clean market. I personally know very little about what is needed for horse care, but my 11 year old is practically a ranch hand now, and it was a pleasure to watch Nicole and her talk horses and needed equipment for about 15 minutes. She treated her as an adult and gave objective feedback about each item and let her identify and choose the equipment. While picking out a durable item, I could tell it was quality and I was a little hesitant because I've seen the markup on things like these. I flipped the tag and price was very reasonable, probably comparable to online or even less. So we have high quality inventory, knowledgeable and objective support, a person who works well with younger patrons, and very reasonable prices (not to mention an absolutely beautiful location in Portola Valley). Yeah, easy five stars.
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December 2021 by Lindsay H.
So I shopped here for both myself and for my daughter for riding boots and helmets and they have super cute riding clothes as well. Their prices are fair as well and it's always great to support local businesses. If I was still living in the Bay Area I would still shop here and support Carousel Saddlery :)
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November 2021 by Christa Nicole Nerone
Great selection of English tack and apparel, from show attire to every day riding wear, plus lots of other goodies and gifts. Well organized with a friendly and knowledgeable staff!
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November 2021 by Denessa C.
Best tack shop in town. Nicole and her knowledgeable staff will help fit you with proper equipment for riding horses. Very good quality and reasonable prices. They also have a new student starter pack. If you're looking for a place to ride or Board, check out.
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November 2021 by Sheila W.
I ride nearby in Palo Alto and often frequent Carousel Saddlery for all my needs. I recently bought a new helmet and tall field boots and have been extremely satisfied with the service I received.