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June 2023 by Michael Bayles
Great sales and service people. Great selection of vehicles, new and used. Thank you for the great experiences each time I come back.
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July 2022 by L. S.
They cannot perform a simple oil change in a timely manner. And they do not make appointments. "Drop it off, it should be done in a few hours"
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January 2022 by Michal R.
When I learned that my Volt had an issue with the shifter that was covered under the Voltec warranty, I called Merle Stone service to ask what I should do. Josh warned me that with the shortage of new cars, their service department was swamped and it would be a few days before they could get to my car. I dropped it off that day (Wednesday), anyway, as I didn't want the problem to escalate, and though they weren't able to get to it until Monday, Josh kept me updated. He hadn't found the warranty coverage, but hoped to find it after the parts were ordered. On Wednesday, Josh let me know that the parts had been ordered, but they still hadn't found the warranty coverage; I assured him he would find it. On Thursday he let me know he found the necessary warranty and that all of the work was covered. Friday morning he called to let me know the mechanic had worked late and the car was ready for pickup. Yes, they had my car for a long time (I am lucky to have a backup car and work from home), but Josh called regularly, updating me on the progress, letting me know they were doing all they could do, and eventually making the repair for free. We have to be a little patient during these times, recognize when people are working hard, and support their efforts.
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November 2021 by Cristina H.
I brought my GMC truck in bc of the check engine light. Brought it in on a Friday morning to get work on that turned in to Wednesday then they wanted to keep it longer bc they couldn't get to it. Needless to say one of the repairs did not get done. I advised them I was coming to pick my vehicle up and Josh (the tech I was working with) said he would have my paperwork ready to go when I got here. I waited :30+mins. For that. Then they try to charge for something I did not okay (air filter) The service department is a joke at this place. Also, just an fyi if you are planning to bring your vehicle for warranty work, don't, they put those vehicles off bc they don't make money. I over heard one of the service guys taking.
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November 2021 by Seth H.
These guys are a complete joke. GM should take away their ability to sell or work on GM products. Horrible customer service, dishonest and incompetent. The worst experience I have had with any business in the city of Porterville. They are a nightmare to deal with. Sales or service these guys SUCK!
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September 2021 by Alec Garfield
It's a sound, friendly and professional service car dealership in the Porterville area.
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May 2021 by Anastaciomarcos M.
These repair people are ripping off older people my grandmother took her Cadillac to get repaired I was out of town otherwise I would have been here to assist her and the person was requesting cash and when she went to pick up the Cadillac after confirming one price the person by the name Randy said it would be double and that she paid by cash and of course she did it was very upsetting to find out that the prices that were being given to her word almost double after comparing prices to other Cadillac places they also said that she was being a s***** to this I would never take my grandmother's Cadillac there ever again I will make it known that these people are ripoff
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May 2021 by Sam H.
Horrible. Do not buy a car here. They will ruin your vehicle. I took mine in so many times for issues and I swear to you that every time I picked up my car.... the same codes went off, as if it was never fixed. Also, they want to charge you a lot and don't bother looking to see if you have warranty. Luckily for me, I bought extra warranty so most things I didn't have to pay for but I still expect them to take care of my vehicle considering it gets me around places and I have kids. Big safety risk if you get a car from them.... they have horrible service and they don't have certified mechanics or properly trained ones doing the job. My car was there for two weeks and came back with rodent damage to my wires when I got it. I do not live in a high rodent area and my car stays in the garage. I also have other vehicles that I had looked at and none had rodent damage so that confirmed it was when it was under their care. Also the rental they gave me had the check engine light going off which made me uncomfortable. If I could give no stars, I would. Don't waste your time, take a drive to Tulare or Visalia to a different dealership and get a car. This place is sketchy and they do not know what they are doing.
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April 2021 by Christina Robert Dippell
They are great cool cars
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April 2021 by Alicia B.
Please save yourself and don't bother going to this shady dealership. I have very good credit and they did not want approve me, said I needed a co-signer Dave was no help but to waste my Saturday hearing him talk for hours about his life. I went to Selma auto mall got approved right away. Dave sucks!! Should retire. Merle stone suck overall.
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March 2021 by Patty G.
I had to get a new key for my vehicle and my car was towed to the dealership and I spoke with Omar and since I was out of town and I needed to get home they put a rush on getting the new key programmed for my vehicle and had me on the road with in about 2 hours. Needless to say my keys were located right after I received my new set of keys that's life! Thank you Omar for providing outstanding customer service and helping me in my hour of need! Patricia Galloway
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March 2021 by Shawna L.
Worst experience ever with this dealership. They are shady and I don't trust them or their service department or work. We had our vehicle in for brake issues and paid for a brake inspection at this time to make sure everything was functioning properly. They got approval to replace the brake booster pump through warranty and supposedly did a brake inspection at our request. 3 weeks later the vehicle brakes were completely locked up even when in drive. We had the vehicle towed back to the dealership At which time they advised us that the brake system was somehow contaminated and therefore not covered under vehicle warranty. Mind you that in the last 3 weeks they were the only ones to touch this vehicle and the brake system. After going back-and-forth with them I found out they had not even submitted the repairs to the warranty for approval but were just advising us that they were not covered. They also claimed that although we paid for a brake inspection and the service Tech should have inspected the brake fluid he did not therefore they were not the ones who contaminated the brake system. I reported them to the Better Business Bureau and miraculously the next day supposedly the warranty had been contacted and we had approval for repairs under warranty. The vehicle husband driven from their shop to my home and will be inspected by another mechanic to make sure they did all necessary repairs before we even start driving it this is held little I trust them.
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January 2021 by Brenda Barnhart
Great customer service bought a new 2020 Chevy yesterday would definitely recommend them to anyone
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January 2021 by Jazmin C.
I had a great experience purchase was easy and smooth process was explained very well Jorge in sales did a magnificent job demonstrating the vehicle and Brian did what it took to get me approved. Alex in finance explained all the documents and answered all questions! Thank you Merle Stone we'll be back for our traverse next year!
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January 2021 by aucutt79
They took care of my car buying needs. They went above and beyond!