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January 2024 by isabel medina
Customer service is always excellent and quick service .
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December 2023 by Josephine Nieto
Went in to make a payment,was greeted with a friendly smile ,and attended right away. Sales person, Saul N. at store PN48 was friendly, attentive, and professional.After Maki g my payment, I had an issue with my phone, which he corrected right away with confidence and knowledge. You have a valued employee and asset to your company.
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November 2023 by Blas Family
Worst experience ever, upgraded 2 phones only to find out on my next bill that they added extra charges like insurance and att next product for early upgrades totaling an additional $42 a month…i don’t change my phone every year , but maybe every 4 years so would never authorize that nor do I believe in extended warranty’s…. When I complained they told me to call 611 for a credit, would not recommend anyone shopping at a store that frauds you with upgrades for a one month commission…obviously they are more concerned about commissions over customer satisfaction…… very sad….
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October 2023 by Morgan Day
Lo had the best customer service I've experienced in a long long time. He was polite and made a connection with us while trying to save us money at the same time. Buying new phones takes a while so he even kept conversation with us and made the whole experience enjoyable. We stopped going to the one on Henderson because of extremely long wait times and rude employees so the store on Vandalia has gained lifelong customers.
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October 2023 by Janiene Borror
Highly reccomend this store. Service personal were very friendly, prompt and knowledgeable. Helped me with the purchase of a new phone and assisted in changing my outdated plan which will save me money on my monthly bill.
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October 2023 by Ashlee Spears
Both sales representatives were very knowledgeable, helpful and kind. I appreciated the great service my family received.
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September 2023 by Chad H.
Great customer service! Very friendly and knowledgeable! A lot better service then other att stores! I highly recommend this store!
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July 2023 by diana alvarado
Gerado at this location was great!! He was nice, straight to the point and did not try to push to sell things anything extra that I wasn’t there for. I appreciate that, he got me in and out in like 20 min! My phone had gotten stolen and he was able to help me get a new phone!! He was patient as I had my children with me and very kind! No waiting at this location which was also awesome!! Great store I would prefer this location over the Henderson one now that I have experienced it! It’s worth the small drive out to them!! The Henderson location is always packed and they are rude and pushy about selling unneeded services. Thank you again Gerado!!
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July 2023 by alice gonzales
Destiny and Gerado gave me great customer service went beyond scope of duty explaining all the different cases available and different iPhone features
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July 2023 by alicia gonzales
Destiny and Gerado gave me great customer service went beyond scope of duty explaining all the different cases available and different iPhone features
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January 2023 by Bud T.
Went to the store with my business information to start a new account, was told to hold while fraud division verified my information (standard procedure) waited for half hour fraud division hung up on the rep and then waited another half hour for the rep to tell me she's only waiting till 545 then she says oh they hung up come bk tomorrow..time is money and they wasted my time got no service got no phone and was there for over an hour do not recommend this store at all. Employees were giggling and laughing hardly paying attention to the customers what a joke!
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September 2022 by Vane R.
If you are considering going into an At&t store please go to this one. They are 100% more professional than the Henderson store. These gals acknowledge your presence and don't make you wait 30 mins + for just a simple purchase. I highly recommend this place
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July 2022 by mia res
Jasmin was an absolute angel with helping me get set up with my upgrade. She was kind, helpful and so sweet! I had went to the store on henderson & left feeling upset with the service there but, oh man !!! It was a blessing to walk out getting to meet Jasmin and receive her 5 STAR help ! This girl needs to go to their store and train them on what customer service is!!!!!! I will now direct allfriends and family to this location.
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June 2022 by Deborah Jackson
The best AT&T Store in town. Me and my husband were treated with premium customer service. The store is nice and inviting.
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June 2022 by Gerald Jackson
Marinel answered all our queries. She was very knowledgeable and helpful. We just supposed to go in and asked for promotions but she gave us everything and we walked out with new phones.
