-
March 2024 by Pamela Brook
The women that helped with my phone choice at the Porter Ranch, Ca store were sweet and so helpful. It was a pleasure doing business with them. Please consider compensating them for their excellent service.Thank you,Pamela McDougald Brook
-
February 2024 by amyn abbas
Friendly staff but I've usually found it understaffed.
-
January 2024 by Minnie Paniagua
The young lady was very helpful and willing to answer all my questions, she resolved the problem!
-
October 2023 by Ron Wheeler
The manager, Joy was just that…She’s very knowledgeable, helpful and friendly
-
July 2023 by Angel S
JOY!!! She and her staff are efficient and fast! Joy can multitask and get you out of there in less than an hour. She may move too fast for some customers but I am very pleased with my quick and swift service.
-
July 2023 by Pat Gonzalez
Came here and Got helped by a wonderful lady named Joy... She is very knowledgeable and professional, and is super fast.
-
June 2023 by Phil J.
Joy the Manager of the AT & T Store is fantastic. The poor woman was the only employee at the store around 11:30 or so & there were 4 customers in the store including the 4th one, me. She was overrun yet did an incredible job handling 4 customers at the same time by herself. She was polite, friendly, super efficient & knowledgeable & worked non-stop to deal with all of us with no one to assist her. I can not say enough great things about Joy. Of all the AT & T Stores in LA, I will now always go to the Porter Ranch Store because of Joy. She deserves a huge raise! I wish all managers were as good as Joy!
-
May 2023 by Ararat Mkrtchyan
30 min before end of day the door was closed and assistant didn’t let me in even though I informed that issue is urgent and won’t take long to address. Poor client service at this branch
-
April 2023 by Mark M.
I went to buy my wife a new phone. I went to the apple store twice and att northridge both with my her ipad, nobody could help because I didn't have her icloud password and I was not the main person on our buisness account. Rossana at the porter ranch att had zero issues had me change the password on the account and transfered all the data from the ipad to the cloud to the new phone done in 15minutes. She should get a raise for being so helpful and savvy.
-
March 2023 by Rich & famous
I was amazed from Ruzanas service! I bought 4 phones from her on March 9th and I was shocked from her service! I usually go to the other location, at tampa street by the Costco and their customer service is not the best, but this particular location I was amazed how professional she was. She took care of us like a family. I highly recommend people to see her for your phone service. To be very honest I wasn’t thinking that I was going to stay with AT&T but because of her great service I did get new phones for my family members. Great job Ruzana! Thanks much!
-
January 2023 by Hanieh Choi
Ray is awesome, he listens and solves your problems. Very knowledgeable team.
-
October 2022 by Bea S.
If i could give less than 1-star i would. I Would not recommend anyone going to the ATT retail store in Porter Ranch (owned by Prime Communications). The former manager Joy was great, but suddenly now no longer there. Instead there is a new manager Roseanne who is horrible, along with a Prime Communications district manager named Shirley who is even worse. They misrepresented and then would not take ownership of their deceitful conduct. What was offered and given by Joy these two now deny and pled ignorance. ATT should not have Prime Communications as An "authorized ATT Retail Store" -- at least at the Porter Ranch store if they have employees who do a Bait & Switch and would rather lie to the customers than honor representations and offers. Deal directly with ATT corporate stores (like ATT corporate in Northridge) instead of this retail store that has no interest in being helpful and honest and keeping ATT customers.
-
October 2022 by J S.
BIG shout out to Lati who just helped my husband and I upgrade both our phones. We thought the process would take forever, but she made it fast and seamless. Best AT&T experience ever! Thank you Lati!
-
October 2022 by Dany Rizkallah
The service is great, Joy was very helpful.. I drove every time to this place to get the best sevice.service.. the team is very friendly
-
September 2022 by Rainer Buechs
Called this morning inquiring about getting the new IPhone. Joy answered and with in 10 minutes I was in the store getting my new phone. This was bay far the best phone purchasing experience I’ve ever had. She was attentive and friendly and very knowledgeable. She had me in and out in no time while simultaneously helping other customers. I’ll be back again because of this experience!
