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November 2023 by Brian Y.
Cisco saved me a small fortune when I bought my kayak and necessities. Had I bought these items online, I wouldn’t have had a military discount.They set me up with great gear that I’ll be able to rely on for years and years.The staff are welcoming and friendly, and know their products well.
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November 2023 by sierracarp
A big shout out for the excellent and professional customer service from Colton at the Oxnard store. He knows the stores inventory, policies and corrected and updated my rewards account. I am a new to West Marine but I will return and be loyal! Thank you, Colton! A+ 100%
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November 2023 by Mary Thompson
I live in a 5th wheel and have to use RV toilet paper. Every 2 weeks Im in the area so I stop to get toilet paper. I thought 4 rolls for 7.99 was expensive. Last time in there the same paper was now 9.99 for the same 4 rolls. 2 dollars in 2 weeks. WOW
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November 2023 by Richard Yoder
Has just about everything you need for your boat
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September 2023 by Andrew C.
The staff always helps you find what you need with interest. Today I realized I had bought the wrong product a couple of weeks ago, and Walter the store manager found a way to help me get the right product and reduce the pain of my error! I was grateful that he cared enough to help improve my day - thanks Walter!
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July 2023 by Castro Canvas Designs, Inc.
Great place, convenient location.
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June 2023 by A (sxG2h_L9)
The staff has no knowledge where to find their products. The guy on charge checked every row starting next to the entrance to find a boat hook. After checking 75% of the rows he found what I asked for.
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April 2023 by Brayton Pointner
Lack of stock is the primary issue.
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April 2023 by marlis
They have a great selection of quality sandals, clothing, and boat necessities. We were there for ear muffs so we could fix the idle on the boat. They had a great selection.
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March 2023 by David Longres
Friendly staff quality products
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February 2023 by Martin Correia
If only I had a boat or a yacht!! Lol. Their prices and quality of fishing gear is worth it.
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October 2022 by Jake Sparrow
Glitch in ordering system that keeps taking my money, poor experience in store since change in management.
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September 2022 by Garret M.
They run the classic bait and switch. I ordered TAHE 13'5" Borneo Sit-On-Top Double Kayak on clearance for $475.66 (see attached screenshot of confirmation email). One day later I received notification that the kayak was backordered, but that it would be shipped as soon as it was available (screenshot attached). I checked the website and the item was listed as "backordered" which was fine as I was happy to wait. Then, on September 15th I received notification that my order had been cancelled because it was "no longer available" (screenshot attached). However when I again checked the website, the item was now IN STOCK at the price of $809.99 (see screenshot. I included the date from my computer in the screenshot so you can see I took it literally one day after West Marine claimed it was "no longer available"). This is a classic bait and switch and illegal as I understand it. The customer service representative refused to honor the orig price and even claimed that if I ordered at the new price I would never get it because they would never ship that kayak anyway... wtf?? so now we are adding false advertising to the mix since the website clearly states in stock and 4-7 days delivery to my store. It is in stock in some stores, they just refuse to ship between stores. While this activity is illegal it isn't worth the hassle of pursuing and I am sure they are fully aware of that at this shady company. It is a bummer as I just purchased a yacht and had plans to spend literally thousands of dollars at West Marine this year and in the years to come, as the Channel islands store is so close to my slip and their prices appeared to be very competitive. But you can not trust them to honor their advertised price. I will unfortunately have to take my business elsewhere, even if it means I have to wait a little longer for my items. I just can't deal with a dishonest company.
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August 2022 by Barbara Caswell
Bought a Bird B Gone spider and base for our boat. Both were defective. The spider was sold in a sealed bag unassembled and had to be replaced by the manufacturer. The sand bag base box was sealed but had been opened before, apparently ,since the screws to attach the spider were missing!! No product quality control in this store and I'm questioning the manufacturer as well. Buyer beware!!
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July 2022 by Scott Beutel
Good store and great location