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March 2024 by Keith S.
They said if I ordered the Verizon internet I would get over $400 off my new phone, even if I cancelled the internet, which I could do free. I was told speed would be up to 400mbps. It tested at less than 21 Mbps, so I went back to my provider at over 170 Mbps upload and download. I never got the $400 promised me. I also read in their contract that I could owe: ABC Phones of North Carolina, Inc, DBA Victra, in addition to Verizon including full retail price of my phone if I cancel within 181 days of activation. Bottom line, I won't trust anything they tell me anymore and will make sure I get everything in writing before I agree to anything. Also, I have never been able to reach this location by phone as I have not seen a direct line published and when Verizon tried to call them on my behalf no one answers. I also have had no luck with a direct email. Thus, my experience is they do not value customer service.
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February 2024 by MANNY L
Making an upgrade to one of my lines. The employees made the entire thing sound very confusing.They had a new employee here that had no clue what he was doing. I wonder if he knows that he works here?The staff of three looked like if they’d were customers when I first walked in. Dressed very unprofessional, definitely didn’t look the part of a typical Verizon sales associate.As I was shopping, I asked for prices to some accessories, cause nothing in the store is priced, the associate responded with “I don’t know.” Never once did they offer to check for me.For being the only customer in that day of my visit, I got the attention as if the store was full of customers. Very little.So if anyone comes to this location, don’t!I say you’re better off trying the corporate store.
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February 2024 by MAYRA C
Would highly recommend as they were informative and friendly. Open another line and saved on phone and plan.
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January 2024 by Alex A.
The poorest customer service; I came in to the port Hueneme Verizon store to purchase internet modem and service. After waiting for an hour a sales person was available to help me. They were not able to active a modem for me and told me they would call me back the next day so I could come back the next day to pick it up. That was fine no big deal. I never got a call back from them. 3 days later I get a text message saying if I was going to come pick up my modem. So they made me an appointment to pick it up at noon the next day. When I went to pick it up I waited 25 minutes before a sales person acknowledged that I was in the store waiting for help. Turns out the original sales person added 3 modems to my account and they were all at a higher price then we had discussed. I ended up leaving and canceling the service all together. Poor customer service, long wait times, sales person doesn't know how to activate their products and then added 3 products to my account at a higher price than agreed upon. Total waste of time. Deserves 0 out of 5 stars.
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January 2024 by Marco B.
Came in to upgrade my phone customer service was great. did a mobile order pick up was smooth and painless!
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January 2024 by David Dockter
Went in there in July to make a payment and one of the employees didn't process it locking my phone up for almost 3 days
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January 2024 by Tom Imming
Sophia was so knowledgeable and helpful. She explained everything in detail and was very patient with us.
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December 2023 by Jacqueline Verduzco
Wyatt and Sky helped our whole out when upgrading our phones and we could not have been any more satisfied! awesome customer help!
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December 2023 by Kurtis Kockler
Great experience and great customer service. Very helpful.
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December 2023 by Deadliest Wolf
Great employees
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December 2023 by Jonathan Vega
Sofía was great! Went above and beyond to manage to get our phones set up.
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November 2023 by shawn collins
Fast ruendly service
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October 2023 by alan daniel
Verizon has better monthly deals and good salespeople. Dozens of Apple and Android phones are available. Good music inside the store.
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October 2023 by Ziyah Blackstone
BEN IS SUCH A PRO!!!I was having a really rough day when I walked in. Ben took nothing personal instead did everything he could to help me out. He’s quick witted, very well informed and he’s compassionate.I left there with a working phone n a smile. The polar opposite of when I arrived. I will always go back to this store and to Ben.A little compassion goes a longgg wayyyy!! Thank You Ben!!!
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October 2023 by Cecilia Candido
Sophia was amazing and very helpful. She made my experience go by quickly and smoothly.