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June 2023 by Jim Estomo
Office manager is extremely helpful and efficient. I have rented there a number of times and the process has been easy and efficient. Vehicles have been clean and well prepared. The location is clean and well kept, lots of parking which makes picking up and dropping off very easy.
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June 2023 by Ramanathan Ramasubbu
Pretty skeptical on reading the reviews,but I had a pleasant experience.The agent was pretty quick in getting the car and was out of the counter within 10 minutes.The car was offered as prescribed and inside out great car.highly recommend this location.
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April 2023 by patricia taylor
The staff is incredibly nice
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November 2022 by stephanie williams
Great customer service. Place is a little bit dated but the customer service is wonderful. The guy working is so nice!!!
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October 2022 by James Lee
I rented a 2022 Toyota Camery for a week business trip and Budget gave me a Hybrid without me asking which saved me a lot of money on gas. The staff was very courtious and friendly. I need to rent again every 90 days for business and I will definately rent from Budget for my business trips.
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July 2022 by Robin Barbre
They were very fast and I was only there for 5 minutes. Also got a sweet red Dodge Charger. Very new and not a scratch. Gas mileage was descent at 28 gal highway. Drop off was easy w drop box.
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May 2022 by Greg Rizo
The staff are very friendly and accommodating, even on short notice. The only problem I've literally ever had is that sometimes the printer would run into a print error. It's practically a non-issue because the staff is so friendly!
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May 2022 by Dana Slomiak
I reserved a car via priceline for a one way rental. A few hours before I went to pickup the car, I got a call saying my rental was no longer available and that they had no other cars available for me to pickup. The representative on the phone informed me that the car I was supposed to pickup was not being dropped off due to the previous customers keeping the car longer. The representative was also unable to offer me any other options besides calling the customer service number. I understand things happen, but was not happy with the way that Budget handled that situation and had no other options for me.
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March 2022 by Hippie And Chick
Terrible service, huge run around. Never had such a bad experience at a car rental place. I would go elsewhere.
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December 2021 by Jennifer W
I made a reservation for a car last week, being a loyal customer of Budget/Avis for many years. I rent a car at least once a month, mostly at the Ventura and SB locations. I’ve never had a problem until I had the misfortune of dealing with this office . I knew I’d be late the day of my reservation, which was confirmed by Priceline, so you assume it will be good to go , right? Wrong. So I tried to call and let them know at least 6 times the morning of that I’d be about 30 minutes late- no one ever answered the phone . When I walked in just 15 minutes late for my reservation, it was a completely empty office with one lady, middle aged and of perhaps Indian decent. When I gave her my name , she claimed to have called me the night before to let me know that there were no cars, but my voice mail was full. I checked and had no missed calls. You would think that if they knew they had a reservation that couldn’t be completed, that they would continue to try to call the day of, cancel the reservation through Priceline, or at least answer the phone right ? Wrong. There were also obvious rental cars outside which makes me wonder the validity of her statements. I was terrified to be stuck without a car I needed to have that day, and asked her if she could at least help me get a car somewhere else. She told me no one had cars and that was that. No effort to call around or even an apology… I ended up speaking to corporate and they were able to find me a car in TO and Santa Barbara. So, if you do business here, beware. You may be surprised with no car, but the one thing you can count on is that that lady not caring whatsoever (or answering the phone). Good luck . I’ll obviously never be back.
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December 2021 by Jorion Wood
The Mexican or whatever lady working there was either special or an incompeto. She made an allegation that she called and said that she cancelled our reservation but didn’t and was a hella pain about it. So showed up and she had jack available. Couldn’t have been more rude and clearly has a grudge with telling the truth.
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December 2021 by Cheryl Vignoli
This budget location is no longer a location!
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October 2021 by Kathleen Driscoll
I have been coming here for years and it is always such an awesome experience! My car is always ready and clean with a full tank of gas. The wonderful couple that own this Budget location are always so nice.
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February 2020 by DANIEL SAMANO
(Translated by Google) But lack cater well to do a little more for people
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November 2019 by AJ Congello
Horrible customer service. Thought I was junior military and would have put up with it. I reserved an economy car. When I went to pick it up and they didn’t have that size. He could give me an SUV for more money and said he didn’t care about the reservation or the website. Talk to cooperate and they said he was unprofessional and just plain wrong. By the way the airport budget a mile away upgraded me for free. Use the Oxnard airport location!