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March 2024 by Eva Rocha
Mel & Rosa are super helpful and they have awesome customer service. It definitely is not a drag to visit this store. I sadly went to another store in the past and I definitely regretted it!! I highly recommend you stop by and get the awesome customer service I enjoy when I come!!
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February 2024 by Robert Lickfelt
Melissa was very helpful with my Amazon return
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February 2024 by James Larkin
Quick and easy to do my Amazon returns and shipping.
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January 2024 by The UPS Store 6673
staff are very friendly, knowledgeable and helpful -
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December 2023 by Kaltheen Diaz
I just had the best customer service experience here ever. Today I came in 30 minutes before my shift.i Had fastest customer service and The gentleman that’s working today is amazing. He (Mel) had excellent communication skills, very professional, and took time to help me figure out, Amazon print out labels. I really love the idea that they’re still really good customer service skills out there and I definitely got that today. Definitely five stars And I will be returning you guys are great.
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December 2023 by Nauta Hashimi
Super welcoming atmosphere! Everyone here does their best to make sure you get what you need done. Hands down the best ups store in Pomona.
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December 2023 by Catherine Membreño
Customer services was on point, Friendly staff greeted me with a smile, was genuinely happy to assist. Unlike other locations where the staff look miserable like I am offending or throwing their day off.
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December 2023 by Gulie Dhalla
This store was amazing at helping me with my Amazon return thank you Rosa !
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October 2023 by Elena Guzman
Super sweet staff and very helpful! Store is clean and smells like fall lol I come to this store for all my mailing needs ??
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October 2023 by samuel James
I came in today around 3pm trying to ship a bike. USPS turned my QR code down because the size of my box. Lot of call back, and forth with eBay. Everyone in the ups store were so helpful, friendly, and patient with helping me with my situation. Thank you guys so much!!
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October 2023 by Krea Demi
Seriously thee best service here. I drive 25 minutes just to get stuff handled at this location. I will not go else where. Thank you so much to the staff here . Rosa thank you for all of your help and the service your provided… OUTSTANDING
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October 2023 by Stephanie Parra
Because UPS is always great when I am in any UPS store to drop off my packages. Wonderful constumer service.
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October 2023 by cesar robles
Rosa was super helpful with my amazon return. Love coming to this location! Gteat work!!
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October 2023 by Blandy Lopez
Great customer service! Love that Rosa was great help!!! Will keep returning here
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August 2023 by Melody M.
What a surprisingly pleasant experience I had today. I would come to this location to return my Amazon package when in town. The store looked more organized and it smelled good. The manager Brianna came up to say hello, she was training new employees. Also met the new owners who were very nice. They said they were making changes to improve the customer service experience for anyone who comes into their store and wanted well trained, knowledgeable, happy and helpful employees. As a business owner myself, hearing this was a positive improvement.
