-
January 2024 by Haiyang S.
Great customer service! Got some issue with the carwash while I'm inside the carwash building. the staff came out to help even before i notify them, they patiently wait until the end of the wash to make sure everything is ok. Im Very satisfied with my carwash experience.
-
December 2023 by Adriana C.
The guy that works here is so rude and sarcastic. Definitely the type of guy you want to punch in the face. I could if saved money on gas but didnt because worked too fast and too rude to even be helpful! Zero stars. Worse shell ever!!!!
-
September 2023 by Brandon Guzman
I sat on the grass as I waited for a bus
-
September 2023 by Linh Y.
I was on my way out of the Cal Poly Pomona vicinity and happened to notice the gas gauge at 1 bar. Yikes! Time to get some gas LOL. It was Chevron at cash price $5.59+ per gallon or Shell at cash price $5.35+ per gallon for regular 87 octane. Shell won of course and it was on my right hand side and not across the street which was a plus. Location makes a difference! This gas station is slightly on a hill so entry and exit can get tricky. Also it's very tight between each aisle of pumps. Paid at the pump... the way I prefer it. Price is a bit higher than the gas stations I normally pump at and that's okay. I needed gas at the time so I gotta pay the price for convenience LOL... it's all good. Thank you Shell! They also have a small food mart. No interaction with any employees. I prefer it this way unless I have to interact with staff. Temple Ave is a very busy street and it's near the Fwy 57, too. Be careful exiting from this gas station. Funny, I didn't realize Pomona is right next door to Diamond Bar until now. We tend to learn something new every day.
-
March 2023 by Patty
Super dark! It’s 730pm.. fix your lights! Safety should be priority! For customers and employees!
-
June 2022 by Lilianna F.
A RIP OFF CAR WASH Pro : - clean environment - Take ATM /w current Zip Code - Paper towel is available Cons: - ATM code no required - Sloppy car wash - No under carriage as advertised or if it's, then that function is not working well (see pic) - A little of foam Bride bath like nothing - No Foam bride soft bath tri color - No conditioning bath - No Clear Coat surface bath - No spot free Rinse - Rush Power Air Dry , they set 1 minute, but the dryer stopped at 89 sec. Please look at my pictures and you will see my car is still dirty with spots, and I am not happy with the service that I paid for.
-
September 2021 by Shay Vadney
Went to get gas and a car wash. Didn’t realize until I got home that my car was still extremely filthy and looked exactly the same as it did before I got it washed even though I got the “better wash”. Called to see if I could get a refund and I could barely hear the clerk over the phone and they said that I couldn’t get a refund since I left the premises. Extremely irritating.
-
September 2021 by Shay V.
Went to get gas and a car wash. Didn't realize until I got home that my car was still extremely filthy and looked exactly the same as it did before I got it washed even though I got the "better wash" option. Called to see if I could get a refund while I could barely hear the clerk over the phone and they said that I couldn't get a refund since I left the premises. Extremely irritating. Here is a photo of my car when I got home.
-
March 2021 by Breseis
Great customer service. Pleasant, patient and helpful.
-
July 2020 by Sammi A.
I enjoy using the car wash service here and the gas attendant is usually friendly when I go. However I do not recommend using the air (for the tires) here! It's right next to the freeway and right as I was about to enter, my tire pressure alert turned on after I tried to add more air to my tires. Luckily I did not get on the freeway and u-turned to the chevron across the street where it's a dollar for the air service.
-
June 2020 by Wendy C.
This Shell is right next to the DoubleTree Hotel and is convenient. Used the car wash and it was okay.
-
May 2020 by Cry B.
So my son just went to this station I asked him to pick up a lotto ticket for me he is 18 had his ID on him and they would not sell him one! I told him to ask for the manager he said the lady called the manager spoke in Spanish and said they cannot sell him one.He then left and went to Arco right next to shell and they sold him one. I go to this location a lot however now I probably won't. My concern is if the manager and employee does not know how to calculate how old someone is or does not know the legal age for a lotto ticket do they know the legal age to buy alcohol?
-
May 2019 by Janet Gagner
We love that we can get the 10 cents lower cash price, plus 5 cents off with the Shell rewards card! The clerks are always friendly & helpful!
-
April 2019 by Ethan Chen
The Indian clerk that work night shifts is rude af, got some weird temper and hella mean.
-
April 2019 by Mich Vil
Good place to shop and go your way!!!
