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May 2023 by Hendrik S.
This review is for the pharmacy. Currently, there is a National shortage for ADHD medication, which makes it extremely difficult to find a pharmacy that has the appropriate medication in stock. Anyone with a child that has ADHD knows the direness of the situation. Physicians offices require patients to find a pharmacy that has the medication in stock before sending prescription over. This pharmacy stupidly refuses to tell whether they do or do not have the medication in stock, because it is considered a controlled substance. No other pharmacy has such a policy. Incompetence at its finest.
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June 2022 by Elyse S.
I had a last minute prescription that needed to be filled & the pharmacist Sam was SO HELPFUL & FAST. I will now use this rite aid pharmacy for everything. Thank you Sam
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May 2022 by Stephanie Silva
very bad care, the pharmacy staff always answer and act as if they are bothered to attend you in person or by phone call. They need more training in customer service. one is only going to require a service, not asking for any favors or help, they are supposed to be in charge of their job.
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May 2022 by River Sky
Absolutely atrocious experience on the phone. Called in about a prescription and was told they had no information associated with my birthday and was rushed off the call immediately after. Called another Riteaid Pharmacy and they had all my information.
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May 2022 by Elliott Roca
They ight
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April 2022 by Angel T.
Vivian has got to be the worst in customer service in rite aid history! She will not greet you and will throw the receipt at you and treat you like you don't exist! I will never shop at this place again
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September 2021 by Google user
Absolutely atrocious experience on the phone. Called in about a prescription and was told they had no information associated with my birthday and was rushed off the call immediately after. Called another Riteaid Pharmacy and they had all my information.
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March 2021 by Melanie S.
This review is 5 stars for LINDA in the pharmacy!!! I got my covid vaccine yesterday and apparently had a severe panic attack while waiting in observation, I was trembling, having hot flashes, feeling very very faint and lightheaded and dizzy and Linda sat with me the whole time talked calmly with me trying to help me control my breathing. After a 911 call and being checked out by emt's she never left my side! Today she called me to see if I was okay and how I was feeling. She was very apologetic even though she did nothing wrong. That's amazing customer service and she is an angel for taking my panic attack serious and helping me. Thank you Linda!!!! God bless your soul!
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October 2020 by Shannon W.
I'm new to Pomona, to my insurance, and to a specific medication. I had used another local big chain pharmacy last month for this prescription and they were rude and out of stock and didn't explain my options well. So this month I had my Doctor send it to this Rite Aid to see how the service was. I suffer from ADHD and it's hard for me to get all the information I need sometimes because I struggle with dates, times, schedules, literally everything. I had called a couple times to ask about my prescription because my doctor told me it might be more difficult to fill. I didn't write down the important info the techs gave me on the phone, so today I made a visit close to closing time. The pharmacist came and talked to me and explained everything! She was calm and nice and told me exactly how everything worked so I wouldn't be confused by it all anymore. She was calm, nice, and patient with me because this again is all new to me. I wish I had gotten her name. I used to use Kaiser Pharmacy so I didn't know exactly how to do things outside of the contained healthcare setting, but this Pharmacist made me feel much more confident and I walked out with all my questions answered :) I'd recommend this Rite Aid over their competitor solely for this interaction.
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July 2020 by Jaime E.
I am a customer of Rite Aid in the city of the Pomona California I was waiting to get my prescription filled and was told it had to take longer because they are doing COVID 19 testing , why are pharmacists filling prescriptions and testing for Covid putting patients at risk for profit no matter how much per caution they take they are still putting patients lives at Risk, for profit do you want your prescription filled by someone doing COVID 19 testing?
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May 2020 by K R.
Very nice and helpful staff. Everyone I encountered was polite and professional :)
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July 2019 by Breasia G.
My experience was THE WORST, i went with my boyfriend to get some ice cream we waited at least 10 minutes for someone to even get to us. THEN when they did he had NO idea what he was doing. So we waited 10 more minutes and we were next in line, he seemed high or maybe just smoked. His name was Juan, the persons card in front of us was declined AND ours was, when we just spend money prior to going there. AND spent some now getting more ice cream he has to be THE worse person that is working in that store. That's all I have to say.
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June 2019 by Brenton K.
This place is an absolute waste of time. Went in to pick up prescription, the pharmacist then told me it would be done in 30 min. I waited for an hour and a half for them to call me to tell me it was ready for pick up. Only after I called them was I told to wait another 30 min for them to fill the prescription. The fact that their pharmacy is open late is beneficial, but the service has left me feeling as though they adamantly waste people's time.
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March 2019 by Cate P.
This place is literally a dump... they might as well go out of business and build something else here. This place is full of rude old women who work there that could care less to be there. They never acknowledge you with a hello or thank you for purchasing. They just ring you up and "do what they have to" to get their paycheck. They shouldn't even be getting paid.. I will take my business elsewhere to a different company for all of my pharmacy needs.
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February 2019 by Amp 2.
Now i know why they are closing d*** and rude hopefully we get a cvs or Walgreens thank you next