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November 2023 by Corinna C.
Honest and trustworthy. Did a great job. I had oil change and brake fluid added. Frank was very attentive and helpful. I would definitely come back again!
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November 2023 by Albert T.
Shout out to Ray and Frank. Always there to help with my cars. Especially, when in a pinch
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November 2023 by Carlos F.
I came here multiple times to bring both my vehicles for an oil change. I've never really been a fan of the service, but I came back because the price was reasonable and it was local. Recently, it took 4 attempts to come back and try and get an oil change but was turned away. First 2 times due to their staffing, 3rd time for not having oil, and the last time I called ahead to avoid a disappoint, and they turned me away yet again saying it would be an hour before they even saw they saw my vehicle. I asked if there was anything they could do and ONLY asked because the last guy on the 3rd visit acknowledged how many times I tried going back and encouraged me to come back the next day at 3pm. Well that was a waste of time because the person there the last time totally brushed me off. Don't expect anything for being a loyal customer. And if you do decide to go, don't be surprised if you wait 10-15 minutes before you're acknowledged because the front desk person went to go get parts and may not be back for over an hour.
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October 2023 by Jessenia Rojas
Great Service shoutout to Ray who not only provided fast service but also listened to the concerns I had over my vehicle giving honest professional advice. Definitely will be bringing my vehicle for any future services needed.Services: Transmission
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October 2023 by Paki man
Came in for a brake job and they where the best price I could find out of 4 shops. The owner was very polite and explained everything to me. Would recommend to anyone!
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September 2023 by Jay J.
It's definitely rare to find a mechanic you can trust. From both my visits, Ray and Frank have been helpful. Informed and above all else.transparent. Even if it's just for a second opinion or To get a quote.I Highly recommend checking these guys out.
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September 2023 by Ken Dunmead
Courteous very professional good work Install Is calipers covers
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August 2023 by SuperShanter
They did my rear brakes in no less than an hour for a great price! very appreciative of them :)Service: Brakes
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July 2023 by Damary Ayala
If I could give a zero, I would.I called first asking for a quote on cleaning a MAF Sensor. It's a basic necessity for all cars every now and then. The guy who answers my call just asks me to take it in. I do. I mention it to him, just the cleaning, no replacing. The MAF Sensor cleaning spray is like 15 bucks, I'm looking to spend maybe 50 with labor included since I understand that. He tells me right in the beginning, "Why clean it when you can replace it?" Replacing it with labor brings it up to 350-ish, give or take. So I mention that I just want to clean it, not replace it. I am a woman so I figured without research they would try to take advantage of my barely there car knowledge. Then he starts going on and on about replacing it, that there's no use to cleaning it. So I explain the price of the cleaner and he cuts me off immediately and says, "Look, I know how much the cleaner costs, but if I mess it up and ruin the MAF sensor then that falls on us." And that was my immediate red flag to get out of there. I just hear him complain about the MAF sensor and I go ahead and take my keys away from him and tell him, "Thank you." As soon as I walk out of the door he tells me, "I'm sorry, I honestly don't want to do it."This review is for Purrfect Auto Service in Pomona on Rio Rancho Road!I know they love to go on these reviews and say that this wasn't the correct location. But the above is true. Avoid this place, especially if you don't understand vehicles. It's not fair to anyone who has paid.Also! The only good thing they probably do is oil changes, and it's a bare minimum effort. Based off the reviews, go elsewhere
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June 2023 by J Mo
I came here last minute cause I was in real need of a oil change and the guys at the shop made time for me and had me out of there within 30 minutes. They were very friendly and even put air in my tire that was low… totally recommend!! I will definitely be back!
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June 2023 by David Callaway
The manager here needs a refresh on customer service skills. Instead of acknowledging the customers standing in front of him, he's too busy watching the TV. He also is a little rude. "Why would I give you a quote if you're not going to get the work done today". Obviously I didn't have the funds to get the other things that needed worked on done at the moment. BUT who knows coulda easily came back a week later.
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June 2023 by tray la
Took my car in for an oil change and Frank was a pleasure to work with!Knowledgeable and went the extra mile to assist with other issues as well. Highly recommend
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May 2023 by Theresa Wong
Great help with my Hyundai sonata. Went in for break lights but found out coolant has been leaking and the coolant tank was empty. Frank and Ray showed me what my car needed help with and what to look out for in the future. They broke down all the prices on paper. They also offered rides to make it a less stressful day.
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April 2023 by Laura Toscano
This is a great shop, fast oil change and great people. Highly recommend
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April 2023 by Larry W.
Frank is helpful, honest and the business is fairly priced. Service (oil change) was prompt, would return.
