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February 2024 by kobra rowles
Service here is awesome, technicians and service writers were very professional, will be going back
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February 2024 by Lennie Reyes
Service is good just not too pleasant of area.
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February 2024 by Michael Q.
Now let me first say that I never leave reviews! However the customer service i received at this location was more than phenomenal. I was taken care of by a davaughn and nas and not only was everything prompt but they even refilled the fridge with waters while I waiting and told them it was empty. I came in for brakes and ended up getting those and an oil change and the cars been smooth ever since. Excellent service great attitude and overall great pricing I will definitely be bringing my vehicle back when the need arises. Thanks again!
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February 2024 by sandy benitez
Great customer service! I do my oil change service there and the front desk guy is very helpful, friendly and knowledgeable. After my service i get a feedback on my car which i appreciate thanks!
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January 2024 by Malachi Laws
Came here for an oil change. Took them a bit over an hour. After getting my car back my oil light is still coming on. Its been a couple weeks and it still turns on. And my car smells like burning oil when i drive. Dont know if they did it correctly or put the right oil, or even changed anything at all. But im pretty disappointed. I usually have my friend do it, but he wasn’t available at this time and every time he does it there are none of the above problems.
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January 2024 by Devonte Kilgore
Never again will I get my car serviced at Pep Boys!!!!! I took my car for an oil change, and a couple of weeks later my oil pressure light came on. I took it back and waited over 4 hours to get my car diagnosed, the technician arrived 4 hours late, and seemed to not know what was wrong with my car. I found out later that my engine seized! Pep boys apparently put too much oil in my car. SAVE YOURSELF TIME AND DON'T COME HERE!!!!!! Go elsewhere!!!!!!!!!!! Avoid problems like these!!!!!!
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January 2024 by Jim Gall
Count on waiting hours after their promised time. Not as honestly interactive as they used to be.
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January 2024 by larry wilson
Most definitely a huge thanks to the crew @Pep Boys on Holt, in Pomona!! In fine style, they completed the alignment safely and effectively!! I wish your team and all across the board a HAPPY NEW YEAR!! ?????
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December 2023 by Rene Cesar
After calling in and asking if there was a wait time, I still waited over an hour for my tire to be serviced. The guy at the front desk was Hella Koo and very Polite, unfortunately the 1 star is for the guy who serviced my tire. He couldn't find anything in my truck. He left oil stains on my leather seats and some kind of white armpit residue. After he patched my tire, I barely made it a mile when it split again. I'm lucky I wasn't on the freeway, or this could have been Fatale.. I didn't go back to ask for my money back, I went so they can address the issue so it doesn't happen again.
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December 2023 by Carlos Franco
Robert was very respectful and very business like attitude which will help this pepboys
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November 2023 by Penny
Pep boys in Pomona was excellent ? great service .. great attitudes.. they were very helpful and the mechanic did a awesome job ....
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November 2023 by CZ Sissy
The customer service is absolutely amazing. All the guys are super helpful and knowledgeable.
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October 2023 by Irvin A.
Horrible service at this location Would never bring my. Vehicle back to This location Wasted my time here waiting for an oil change that they were un able to perform As well as a wheel alignment That's they assured they can do An just to find out they aren't able to perform the service Would not recommend this location to anyone waste of my time
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October 2023 by tyler giles
I scheduled for a brake inspection and oil change online. They have been in constant contact during the whole time. When I got the oil change they also give a complementary tire rotation which was nice. I needed some rotors and pads on both axels of my car. Pricing was within the range I expected it to be. All of my questions have been answered and they answer the phone in a timely manner as well. Even better, they gave me a coupon to discount the overall costs which I didn't even think to use or even knew existed. Overall a good experience.
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October 2023 by Mike Downing
Excellent customer service here. Reasonable price and quick service.It's more affordable and fewer hassles than the dealership, but the same standard of care.