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December 2023 by Elison M.
Not good customer service Dec 25,26 continental breakfast it's not good customer service they served limited they open 6am to 10am we went downstairs 8:30am all breakfast no Eggs coffee almost done from the machine no cups no bread all limited I'm not going back to this hotel zero star not good hotel to stay
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December 2023 by Trish L.
Non smoking rooms-not so much. There are signs up that rooms are non smoking but the very first thing when we got in our room was the smell of cigarettes and when we walked into the hall the next morning there was definitely the odor of marijuana in the air. So if you are a smoker of anything perhaps you won't mind. The place needs a renovation-the time has come. The locks on the doors (we booked 2 rooms) looked as if the doors were bashed in once upon a time and the locks in the door jamb were very badly patched. There is evidence of a break in. That detail is not a confidence builder when you are thinking about safety during your stay. When we went to have the complimentary breakfast we all got the sense that perhaps this location is now accommodating vouchers for housing deprived population-there was the appearance that some of these guests were there long term?
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December 2023 by HECTOR OLVE
THE PERSON THEY HAVE IN FRONT TO RECEIVE ME WITH A SMILE HAS AN ATTITUDE OF NOT LIKEING HIS JOB. MAYBE YOU SHOULD BE TALKING TO THE TOILETS, I WOULD DO A BETTER JOB. THE PROBLEM IS NOT HOTEL, IT'S THE PEOPLE THEY HIRE.
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November 2023 by Timothy B
You get what you pay for. Rooms were clean and beds were comfortable. Hallway had a smell of old urine. Furniture dated and worn. Rooms are noisy and you can hear everything in hallway. Housekeeping is a little loud in AM.
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November 2023 by Ave Rose
Rooms need an update. Walls are dirty, chairs are stained & gross. Doors don't close tightly, light from the hallways shine right through. Air in the bathroom is weak. The rooms need to match the great looking upgrade energy of the lobby.
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October 2023 by Kristine W.
Do not book this place.They did not clean up my room even there is a record showing I requsted in the morning. I asked for a refund and the front desk told me it is not her responsibility and Im welcome to look for another hotel. It was midnight. I have to go look for another place to stay at this hour. She insists on not able to help with refund and None stop arguing and telling me its not her job. I video taped the whole room for evidence. On top of this ridiculous service, they charge you $5 per night for parking, they charge you for tooth brush. In addition, the hotel room has zero sound proof. You can hear everything amplified in the hall ways, upstairs, cars outside. And, they hold a $150 extra on top of what you have already paid for deposite for no reason. This is 100% the worst hotel I have ever experienced.
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October 2023 by Conor Treacy
Before Ii start, the rooms were clean and the bed was comfortable. I dropped the star rating because of the noise and an awful night of "sleep". We were put in room 106.. never get the first floor here, the hall is tile, everything echos. 106 is 2 doors away from the entrance/exit that everyone must use, and near the elevator. You heard the ding from the elevator every time, and the two doors slamming for entrance/exit. It stopped about 3am with the last group of drunks arriving back, but at 4:30am we were back in full swing of doors and elevator, loud conversations etc as people left. By 6am, it was full traffic and dogs barking excessively as people left them in rooms while they got breakfast. Had to be one of the worst nights stays in any La Quinta.. and the front desk didn't have any empathy either.
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September 2023 by pearl Chen
The place was pretty clean and spacious for the two queen bedrooms. There was a mini fridge, microwave, an iron table, a coffee machine, and air conditioning in the room. But the air conditioning turns off and on throughout the night which was annoying. They also have free breakfast from 7-10 am I believe or somewhere around these times. In the hotel there was a big pool outside, ice machines, a gym, and a laundry room. Throughout the night you can hear people walk by, doors slamming, and people talking so highly suggest bringing some earplugs to block the sounds. Also there were mutiple lamps in the room to light up the room and not one light source in the ceiling where you turn on with a switch. The sink is outside of the bathroom, so the bathroom consist of the toilet and the shower. I thought the price was quite reasonable. I recommend going early to breakfast because there was a lot of people and people were waiting to use the waffle machine. I'd say there was quite a bit of stuff there for breakfast. The location of the inn was kind of odd so going somewhere, driving or getting an uber or lyft is a must. But overall my experience here was good.
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September 2023 by Artiel Valencia
The staff were friendly. There was a distinct smell in the hallway to my room but the room itself was good. First time at this property and I was soured on the check in process due to my room not being ready at 3pm for at least another half hour per hotel staff (but gave me the room key anyway). Otherwise everything else for my stay was fine.
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September 2023 by Howard Chuang
Comfortable stay and real close to freeway and Cal Poly Pomona. Spacious rooms with few annoyances such as ice bucket that drips everywhere due to condensation. In room air conditioner very noisy. Breakfast had eggs and potatoes along with fresh waffles, but no proteins. Would stay again.
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August 2023 by Justin Vanscoder
You get what you pay for with this hotel. Let me start with the good... The location is good, close to freeway without hearing it. The continental breakfast was good. the bed was semi comfortable... that's it. The room was dirty, the lock didn't work and the insulation between floors was so bad you could hear the people above you just walking around, not even jumping or running. The worst part of the whole stay was they tried to steal over $1400 from me at check in. The day after checking in, I noticed 4 separate charges for 4 different amounts adding up to over $1400 more than my total for the stay. We stayed 4 night in 2 rooms. The front desk said they had no idea why those charges were there even after I should them on my account. I had to put a fraud alert in with chase bank to ensure I would get my money back. Thank goodness that wasn't the only money we had or we would have been broke as we didn't get the money back until 4 days later. As I said, you get what you pay for. If you are on a tight budget and don't mind some of the problems then go ahead a book just be very careful at check in. We booked because la Quinta use to be a nice hotel but that has apparently changed. We will not be staying at another La Quinta, lessoned learned.
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August 2023 by Yulun Tseng (Luann)
Some people said you got what you paid, yes, I’m agree this part, the location is great,but the price is reasonable.so when I came in to my room ,the sink was not clean , bathtub not clean , chair was have some very micro potato chips too, I told myself, yeah the price is good, don’t complain, and try to use the phone in the room to contact the front desk can they change other room for me, but the phone is not even working!!I keep telling myself it’s ok, shortage to find people worker now, just let go!But tonight when I lay on my bed watch my laptop and there was a spider in my bed!! OMG , I use my cell phone to call the front desk(Bcz the phone in the room is not working) , and the front desk ask if they need to send someone to kill it?I told them No, the spider is gone I don’t know where is it now, and I ask if they can change a room for me?The front desk said “ oh you are checking out tomorrow, but you know ~we don’t have control they come in from outside~” and she said sorry the front desk is getting busy, can you wait?But I hand up myself, it’s sad! I stay here for 3times, it just very bad experience for me this time. I don’t think I can come back and stay next time, I can’t trust they can handle the service and cleanlinessAnd I do have pictures of the spider was crawling on the pillow, it just totally scary and pissed.
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July 2023 by Eileen Shannon
They were going to hold a CPR class that didn't happen but I was disappointed in the meeting room and lack of nearby restrooms available to us. I thought the front desk would have make their staff aware of who to contact when the CPR class didn't happen.
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July 2023 by Warren Price
Definitely will stay again. Very nice area and quiet. Dog show nearby and a few dogs here. Never heard them. But did see some beautiful dogs.
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June 2023 by Tyler R.
Recently stayed at this hotel and to my surprise there was a skatepark right in the next lot! Will definitely come back and tell my friends
