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January 2024 by Danny D.
Great equipment at a value. Will buy more in the future. Thank you for your customer support.
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September 2023 by Steve E.
The Marcy NS-9200 Mini-Cycle is totally worthless. Be prepared to return it because of its many shortcomings. To start with is the installation manual. The manual fails to identify where the battery compartment is located. Once found, the manual says use 1 each AA battery. Wrong, it is a single A battery. The adjustable foot straps are not large enough to hold a regular athletic shoe. The cycle is not built high enough so that your heel hits the ground when your leg is in a long pedaling motion. One last shortcoming is the digital display, There is nothing in the manual as to what you are viewing or how to use the white key to change the content on the display.
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August 2022 by Michael B.
Products are great and pricing for replacement parts are great but ......We hope that our equipment will receive plenty of wear and I am proud to have to replace arm pads, etc. Impex makes replacement very easy and extremely affordable. I wish more companies would use their business model! Thank you Impex for creating products designed to last a long time because of your readily available replacement parts.
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February 2022 by Fendi Montalvo
Beautifully done. Now to workout ?️♀️
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January 2022 by Kerry Farabee
I have owned an Impex TSA 9900 home gym for many years and it has been great, very sturdy and very reliable. Several months ago however, I ordered new replacement cables. Five of the six new cables sent to me were fine, but one of the cables was not correct, it was about 10 inches too short. I notified Impex/Marcy Pro of the error and they then sent me a second incorrect cable. In late December I notified them that I have now been sent two incorrect cables and I again requested the correct cable. Today, January 03 I received a third incorrect cable, 48 inches instead of the needed 102 inches. Somebody over at Impex obviously does not care one bit about customer service.
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January 2022 by Joseph Farina
We purchased a Marcy Home Gym MWM-990. It shipped incomplete with missing parts. The telephone number provided rings to nothing. Poor customer service. Zero response zero regard. Buyer Beware.
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November 2021 by Klinton Waite
Do not buy! Ordered a Marcy smith machine which came missing one part that is imperative to the whole machine working. I contacted in order to receive the part and am being told it’s a 6 to 9 week back order. I’m not making a new order. I need the missing piece of a 1800 dollar machine that was missing. That should not be a back order issue. It should be a pull one from a different one and get the customer who already paid taken care of! Unless I caught the last one in existence.
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October 2021 by P. M.
Terrible customer service. I needed to replace some basic parts on a weight bench.... things like, a few bolts & washers, a few foam tubes, and a spring clip ---nothing special or exotic. I was first told, "items are on backorder" and check back in in a few weeks, and that they would get back to me also. I patiently wait... check back in today, and get an email that says, "we no longer have or carry any compatible parts." Don't buy it. If the company can't sell you basic parts like bolts, washers, foam tube or a spring clip... they're not worth spending your money. There are PLENTY of companies out here that do better for their products... and the customers that use them. DON'T BUY MARCY PRO ANYTHING. If you need to replace just basic things on your equipment,... you're out of luck... and they don't care.
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October 2021 by Mark F
We needed replacement parts for a really old Marcy bench that I picked up used. Impex was really helpful in finding the parts that would work even though the model was long out of production. Shipping was fast and reasonable. I could not ask for better service.
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April 2021 by Richard Barkhurst
I purchased an Impex recumbent bicycle several years ago through Amazon. Finally, one of the pedal straps broke. I called the Impex customer service number. I explained the situation, including the fact that I was way beyond the warranty period. I was asked for and provided my name and address information. I was told that I would receive a replacement strap in the mail in a few days, at no charge. Now THAT’S what customer service should be!!
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April 2021 by R.J. Fenton
DO NOT BUY A MARCY WEIGHT BENCH. I purchased one and it broke within 5 minutes of me using it. Customer service has not returned any of my calls. I have called many times and they never resolve the issue, they only say the part will be another few weeks. This has been going on since December. They are thieves, and they do not care about product safety.Do NOT buy from Impex.After ONE bench set (with only a bar), I noticed that the seat was rather wobbly. I looked under the bench to find that the welds holding the seat to the base had sheared straight off. I was fortunate to have been warming up with just an olympic bar, as if I had put weight on it, the seat may have fallen right off of the bench and caused an injury. The entire seat structure is held up by this one piece of thin box tube with a thin plate welded on. The welds were done incorrectly. In addition to that, this part should have been welded on all four sides of the box tube instead of two. I doubt Marcy has any kind of quality control or safety department.
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April 2021 by Shannon H.
I go to the Marcy Pro page and this is the address given so I am posting this here. I am weeks into a "24-48 hrs" to send me a new curl bar. I only bought it because it was the cheapest one. Guess why. One side doesnt fit olympic plates, therefore making it useless. They make you jump through hoops, and finally agree to replace, but then have ignored a simple request for shipping info for over a week now. I think the bar costs about $60, which is not the issue, I would gladly overpay next time to never deal with these crooks again.
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April 2021 by Lester Travis
Simple to assemble and has various adjustments for incline press, curl bench is nice feature.
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March 2021 by Jessica M.
I ordered a Marcy bench and weights and they have been excellent. I have had no issues with my equipment whatsoever.
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February 2021 by Mandy Kaur
I bought this recumbent bike for my dad from Amazon. Great price, easy to assemble, good quality, easy on the knees and back support. He exercises daily, watching his favourite shows, very convenient at home anytime. I would recommend this product. Thank you!