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January 2024 by Marc Sugasti
OmG I cannot describe how pleased I am with the help from Alma, I was looking for something to fix the horrible mess I got in my hair for trying to get a platinum blond by myself, she recommended Olaplex blonde and I loved it
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January 2024 by Jessica Flores
Loved their Montclair location !! Today as I was going to try their Pomona location I was rushing to get to them before they closed at their designated time 6pm and I was there 15 minutes before closing time and come to realized they had already closed. Really did appreciate that given the fact that I really needed a product and if I would have known they close at whatever time they want wouldn’t have tried coming here at all. Will continue to go to Montclair location. They need to update their hours online if they’re going to be flexible like that and not set !
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November 2023 by Erica P.
Honestly hate that this is the closest cosmoprof to my salon. I don't like feeling like I'm being detained every time I come and shop here. It's weird. Plus the older lady is so invasive and rude. Idk what her problem is but yeah it's always weird vibes. I'm sure them locking us in is illegal and a safety hazard.
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November 2023 by Liliana A.
Stopped by this location last week on Monday morning around 8:10 door was locked I was reading the hours because I thought maybe hours had changed when the worker by the name Alma opened the door looked me up and down and told me I needed to have an account to shop here which I said that was fine then she proceeded to tell me again that I coudnt' shop her with an account which I said that I had one and she said I needed to verify my account before I was allowed to shop I gave her my information and then she had me verify, then she said I could shop I was upset because when she opened the door she didn't even say good morning but looked me up and down I asked her why I was getting this treatment and she said because they have had a lot of issues with "the homeless" and people trying to shop without an account , I did let her know that I did understand they maybe they were taking safety procedures which I understood , her actions were uncalled for and that she treated me very rude I had just dropped up my son at school and I stopped by after that but her treatment was very rude and uncalled for I've never been treated that way I usually stop by the Montclair location and they are always very welcoming I will not be returning there and I will let my friends stylists know not to shop there I also suggest that you train your associates in customer service and the proper terms in referring to people which we are all human . I am very disappointed in cosmoprof for the treatment being giving to licensed cosmetologist given that you need use for your business to thrive . Do better !
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October 2023 by Juan Ram
Marissa worst customer service
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July 2023 by Titania Sanchez
Melissa should no longer be able to work here. Disgraceful and unethical practices done here. If you care about customer service don’t shop here
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June 2023 by Monica A.
the worse customer service ever!!! there are better place please do not come you will receive no help
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June 2023 by Maria B.
Store is in a convenient location. Friendly staff helped me today. I found new set of Ardell wispie lashes that came with a mini duo glue. I updated my review based on my recent visit.
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April 2023 by Larissa D.
I just had an incident occur today with a girl named Melissa. She was extremely rude and gave us attitude because she didn't know the answer to our question. Melissa continued to escalate and argue back and forth with us, at this time my sister had simply tried walking away to a different side of product and she got in my sisters face, At this point I started to record her for being extremely unprofessional . When I began recording she asked us to leave as she was calling the cops on us for no specific reason. As we are waiting for the cops arrival she gets to name calling and saying racial slurs to us. She called us " CHOLAS ". Honestly at this point she was saying a lot of very unprofessional things. As the worker didn't care to try and problem solve she chose to get violent and threaten me. After Melissa stated " I'm about to f*** this b**** up right now" she began to charge at me (a visibly pregnant woman) and tried to fight me. We waited for the cops and unfortunately we couldn't do anything about the discrimination and Harassment that happened since she didn't physically get to hit me. I hope nobody else has to to experience what I did today. Please shop elsewhere because this is not a safe space. I wish it was possible to pin videos but it isn't so I will attach a pictures of the moment she threatened me.
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November 2022 by Hon3y B.
Alma is a piece of s*** power hungry manager she should be fired for mistreatment of employees but Cosmoprof corporate district manager "Jackie Lowman" is protecting this absolute monster I warn you to know your worth this location pays like shitt only 15 an hour and they allow they're staff in management to disrespect and mistreat employees so now I have to struggle to find a new job while they continue to pay these assholes to continue to be horrible management. All they're bad reviews have to do with bad hostel management and they do the most to get bad reviews taken down they're scared of the truth coming out please just go to a different location preferably a location not managed by "Jackie Lowman" or "Alma"..
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March 2021 by Raven lotus
Worked at this establishment on a daily basis it was a hostile work environment. Manger Victoria is very unfit to be a store manger. She is unprofessional CONSTANTLY talking about politics as wells as discrimination towards others/talking behind customers backs. Victoria never took the proper covid precautions,the manager would only wear a face shield.. She would openly talk and say ignorant stuff about Covid. Do not support this location if you LGBT+ manager would make homophobic comments. Brought all my concerns to the district manager wasn’t taken serious and nothing happened. Support other Cosmoprof’s not this location if you believe in moral.
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February 2021 by Raven L.
Worked at this establishment on a daily basis it was a hostile work environment. Manger Victoria is very unfit to be a store manger. She is unprofessional CONSTANTLY talking about politics as wells as discrimination towards others/talking behind customers backs. Victoria never took the proper covid precautions,the manager would only wear a face shield.. She would openly talk and say ignorant stuff about Covid. Do not support this location if you LGBT+ manager would make homophobic comments. Brought all my concerns to the district manager wasn't taken serious and nothing happened. Support other Cosmoprof's not this location if you believe in moral.
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January 2021 by Candida Barillas
(Translated by Google) Excellent place to make our purchases as professionals we know and find what we are looking for(Original)Excelente lugar para realizar nuestras compras como profesionales sabemos y encontramos lo que buscamos
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July 2020 by J.C. Villarreal
Indoor shopping and preorders available.
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March 2020 by Rosa Duenas
(Translated by Google) It was nothing pleasant since the staff they have do not help with restraints since they do not know anything about hair
