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January 2024 by connie v.
First of, all these negative reviews on here are misleading! Everything I've been to the Pomona location I've had great service, fresh products. Just because an establishment is in a "badly" reputed area, doesn't mean it's bad. The meat counter was excellent, they were outside of jalapeño burgers but the gentleman told me he'd make more and gave me a brief time estimate. I also ordered from the deli, the woman was very thorough and asked if the thickness of the cold cut was fine, she also gave me a sample of the deviled egg potato salad. Finally, my mother had some trouble with her card not working in the cashier/register area and the cashier was such a gentleman. His name is Greg G. He was so patient, polite and helpful. He helped her with the prompts and helped her use the pin pad. It was incredible service. He didn't make her feel bad or anything. I was in awe and happy people like this still exist in such a difficult industry! Greg helped us bag our groceries and wishes us a Happy New Year.I highly recommend this grocery store. Thanks Greg G. And Pomona Stater Bros.!
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January 2024 by Marlene D.
I have been shopping here for nearly 10 years and was happy to see all the renovations the store got. However, when I was looking at the new bakery I wanted to ask a couple questions about all the new additions. I was then met with a really rude and condescending attitude by a worker. It was an older lady standing outside the bakery who's name I believe was Diane. I'm not sure if she was one of the bakery workers herself as she wasn't wearing the usual uniform like everyone else. I usually have a great experience with customer service so this was a rare occasion. Please speak to your workers about their attitudes. All things aside, good job on the remodel!
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December 2023 by Alejandro V.
The new setup looks nice its a shame the sushi guys are just out front of the store smoking every time for that reason alone 2 starts is being nice should be one but could be a 4 without that situation
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November 2023 by Meg J.
5-stars for the NEW sushi bar at my neighborhood Stater Bros! That's not the only new thing - new paint and flooring inside, a fruit cutting station in the fruit section, and landscaping all around the outside. It's definitely worth a visit! Back to the sushi... my family and I dine out regularly for sushi and were a little skeptical that Stater's would have sushi as fresh and tasty. They did not disappoint! Each member of my family (husband, 11 yo, and 7 yo) gobbled up our sushi rolls and nigiri, which also came with soy sauce, Wasabi, and ginger. Everything was so fresh! We also got a pack of 4 pork bao rolls, which came with heating directions on the package. Those were also restaurant quality. Well done, Stater Bros of Pomona!
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October 2023 by Darius G.
This has been my primary grocery store to frequent for the last 20 years, what keeps me coming back is the friendliness of the staff. Eli is a great asset to the store & has always been extremely helpful when I have questions.
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October 2023 by Frank V.
Wow, times have changed! The butchers in the meat department have poor grooming standards. I didn't want them to touch my food. They looked dirty with beards. If they dont look clean, is your food? Disgusting
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September 2023 by Nick E.
My girlfriend was in a huge line at the check out and all these three girls wanted to do was talk. They were literally stopping what she was doing to talk. The cashier had a very bad attitude always had a pissy look on her face. I will never go back to this place again, they were talking to some man for a minimum of at least seven minutes while everybody was waiting they didn't care at all. They just kept chitchatting. Just ridiculous.
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August 2023 by Jeffrey C.
This store is Amazing!! The Customer Service is unreal. I enjoy shopping here weekly and seen the familiar faces I've known for years. The employees are the reason why I come back. The produce is FRESH, the meat is well cut and please don't get me started with the deli. I love the smell of that chicken coming out of the fryer. Mmmmmm mmmm good. (Pardon the Campbell slogan). I'll be coming back for more
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August 2023 by Pete M.
Worst service here. Everyone here is always moody and look like they just hate there job. Meat department is the worst . Always flies, and clerks are always just rude . I see there doing a remodel , I hope they get some better workers here , with better attitudes. I was talking to Chris n Stephen. They really work hard . They took the time to get my order 100% . NEED MORE WORKERS LIKE THIS
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April 2023 by R G.
Starter Bros is an extremely important business in south Pomona. Good folks working, prices are decent, clean, and reliable.
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January 2023 by Cynthia S.
The deli is horrible. The potato wedges are always old when I go in. I asked Vanessa when they were made and she really couldn't say. She finally said maybe a couple of hour's. As for the chicken I was going to get it looked old as well. They can only use the fryer in the back for 1 thing only which is totally ridiculous. They need better customer in the deli. I come here all the time, and it's the same thing everytime.
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September 2022 by Coco G.
This local Stater Bros is my go-to grocery store on a weekly basis. The staff are super friendly and inviting and helpful when you are trying to find something specific. They work well as a team and do a good job of keeping the checkout lines moving along or opening up new lines to keep the wait times down. The produce area is kept clean and free of vegetables and fruit that are overripe. There's plenty of parking space and they do a good job of bringing shopping carts in regularly so that they don't block parking spots (I see customers here are generally good about walking their carts to the collection area too). I've been to other local Stater Bros and I like this one the best because of the staff.
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August 2022 by Theresa M.
I shop at Stater Bros. quite often and i have never been treated the way i was today! If everyone were like the cashier Gregg this place would have more stars!! Great attitude, wonderful customer service! Thank you Gregg we meed more people like u in this world!
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July 2022 by Marva P.
Mary at the meat-deli department is very rude and disrespectful. She didn't acknowledge me at the counter even after I approached her. Mind you I was the only customer there. She said "I'll be right with you as she was cleaning the counter". I waited patiently for another 5 minutes as she walked to the back. She returned and continued cleaning. I preceded to request a manager then she used the intercom to request for staff to meat department. I will not be returning to this location again. She should not be working with people.
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June 2022 by Louie C.
The meat counter is the worst ever time I go there they never have anything that on sale and when you ask them they say they don't have it i been going there for the last 30 years in the last year or two meat is always gone like they don't care if you shop there or it's sad when you have to go out of town to buy your meat when you have a store in your city
