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September 2023 by Rosanna R.
If I could give this bank and location NO stars I would!!!!!! But unfortunately I can't since it won't let me post this review. This place always, always has a big long line inside and outside. Inside is soo ridiculous, you can come in at any time of the day, any day of the week and it's always the same. Super slow, with a long line. It's soo ridiculous that we have to wait inside soo long because they always only have 2 cashiers (bank tellers ) inside. Oh and the 2 that are " working" are soo rude and always have an attitude. If they don't like being social they should look for another type of job. And this bank should just close permanently already since they obviously don't know what good customer service is. And obviously don't have enough people working.
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May 2023 by Salina Z.
This bank is soo slow and do not have enough people behind the counter to assist customers. It's 2pm, they have 2 tellers, a dozen customers waiting and I've been in line for 20mins and only 4 people have been helped.
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February 2023 by Diana H.
Came to fix something for my daughters account. Been here since 2:00 PM it is now 3:31PM. this bank is so unprofessional there is more than 20 people in line to see the bank tellers at the windows, and there is only two available. I'm waiting for a person to person teller to help us with my situation and there's only one for business and the other one for general account this is the worst thing ever. They recently remodeled the bank instead of remodeling they should have hired more bank, tellers money, gone to waste. I don't recommend you to come to this bank. If you do be prepared to wait next to more than 30 people to be helped. come on Bank of America get it together.
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November 2022 by Eric S.
This has to be the worst bank I have ever been in 5 people of ahead of me and it took FOREVER customer service was horrible DONT BANK HERE
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August 2022 by Michael B.
Worst bank I've been to so far. I own multiple businesses in the city of Pomona. They have a business clients line, and they choose to ignore us waiting like idiots. Business owners don't have time to sit around and stare at the lazy a** people here. A group of them were just standing around gossiping about some quincenera they went to. I approach them asking if there's a teller available, they said business clients have to wait until normal clients are all done. Closing my accounts here and going across the street to chase. This bank is a joke
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March 2022 by Nhung T.
Man, how do you have just11/2 tellers to accommodate hundreds of people??? I get covid will be the go to excuse but danm!!!! Too many bathrooms breaks lunch break is too long. Too long!!!
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February 2022 by Tony Trebino
Wouldn't trust that bank. I had a savings of over $1200.00 and the bank can't tell me what happened to that money. I started that savings in 1993.
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February 2022 by Pedro O.
Bank is trash. I tried closing a business account and it was a nightmare. I even got charged overdraft fees because my account was at 0 waiting to get closed and they wouldn't close it. It took me 4 intents. Then I opened a personal account. Waited a week to get my new card was excited to go and use it. Then it wouldn't work. I tried atm, then atm at the bank. They said my account was closed so im here at the bank and they can't figure it out. They have me on the phone for an hour and after they finally answred they told me let me get you to the right department, then again and again and again 3 times they're trying to gwt me to the right department. Really?? Who's working? People that are incompetent is who's working behind those desk.
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December 2021 by Kathy Q.
Look at this BOA like the DMV. SLOW, no workers and moody. Lines lines lines, all day, every day. Only like 1-2 tellers in that big building. Its very rare that I see 3 tellers and zero lines. I wish it was more like chase bank. Chase bank down the st is very friendly, fast and no lines.
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June 2021 by Cindy M.
Can you say unsafe! The security guard was looking at his phone in his pocket and checking the one charged into wall more than the line or the people walking around. Ok yeah, so maybe I'm a bit vigilant at the bank... but you know, it's the BANK! I wish they had a drive up.. in-out quickly or at least lock my doors. Here, wow... wow is all I can say. Sorry tellers, your guy does not do his job.
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April 2021 by Leah G.
Been to this branch several times to cash workers comp check with no problem. Today I was told I need approval for a $1500 bank of America check. When I asked why I was told it's standard procedure which was odd because it's never happened before. The manager comes over and they are just staring at me and fake typing, finally she signs the check and continues to stair. I guess you can't be Black wear a baseball cap and a mask in this branch never going back
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March 2021 by Todd W.
Horrible service. I switched from Wells Fargo for the purpose of cashing Bank of America checks. I even opened extra accounts. Now I find out they won't cash checks, the same checks I was cashing at my home branch. Ridiculous.
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December 2020 by Mary S.
I appreciate that Bank of America is protecting me from fraud. When Best Buy was automatically renewing a service using the account number on file, someone from the BofA fraud department called to be sure I wasn't being ripped off. I was momentarily made nervous but then appreciated their caution. Thanks, BofA!
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November 2020 by Jennifer E.
Worst service ever. The guy taking names for things argued with me and spoke over me when I was asking questions. WORST BRANCH EVER
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July 2020 by Briee F.
Attention management your teams customer service is sh*+ I always have issues with this branch literally ghetto neck rolling eye rolling ridiculously rude customer service I hate it here! Fix it! Every other BofA I go to I have to issues but once you step foot in here expect something to go wrong just terrible