AutoZone in Pomona is a large, two-story store with a big inventory and a larger parking lot than its previous location. The retail area is standard size and the store can be very busy, especially in the evenings, when it is crowded and loud, which can sometimes make it difficult to get help. However, many customers report being satisfied, noting the staff is very knowledgeable and informative on every service part. For a quicker visit, it is best to go in the morning. The associates frequently receive high praise for going above and beyond their job duties. They are described as the best of the best, treating customers like family and acting as a saving grace in difficult situations. Staff have been noted for their patience, smarts, and strength in helping with complex repairs, even coming out to the parking lot to assist. They provide guidance to help customers feel safe and confident, and show kindness and respect, with one associate even providing cold waters to customers working in the heat. This level of service has led customers to call associates rockstars and amazing, stating it restored their faith in humanity. The store also features a self-checkout setup for those who know what they need, allowing for quick in-and-out service when assistance is not required.
This place is amazing ..great friendly staff. They are so willing to help and explain if you have no idea about any part to a car if you ask.. prices are very reasonable .. they always have great sales.. they make sure you walk out smiling and satisfied.
May 2025
They had the cap and rotor I needed for my 1985 Chevy.
March 2024
Friendly staff with a lot of knowledge and fast service.
