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June 2023 by Daniella A.
Horrible service! I would have given this place a ZERO but had to give one star to leave a review. These people are a joke and rip off!!! Please take my advice save your time and money. Brought our car here after spending thousands with them left with the same issuse and now have even more problems. When coming back for them to fix it, we were told there is nothing wrong with the car. When clearing, the car is not running and still over heating.
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July 2022 by Kelly L.
This place is horrible. After calling yesterday and being told to bring the car in between the hours of 8:00 a.m. and 1:00 p.m. I made arrangements to get a ride because I was told I would have to leave it. I went there today and dealt with Diego who looked like he was sitting there and answering the phones. If I could give no stars to this dump I would. Diego was such a smart aleck! He actually mimicked me, an elderly white woman, and the way I spoke as soon as I walked in. He snickered at the way that I tripped on his unstable rug and bar stools that blocked the doorway. He refused to accept the car for service, even though yesterday, someone answering the phones told me I could bring it before 1:00 and I did. Diego sent me on a wild goose chase looking around for another shop that he claimed was nearby that was also called Alvarez which I couldn't find. My car is barely drivable! And he knew that! Yet he still sends me out on this wild goose hunt for this other shop which I couldn't find. I don't even think it exists but I could be wrong. So, the point is, I go back to him and actually say " I'm begging you; please let me leave the car to look at tomorrow because it's very hard for me to get rides" especially at 8:00 a.m. . Because at this point he was demanding that it be dropped off exactly at 8:00 a.m. and that was the only way it could be serviced. But the entire time, it was really weird because I could see he's very subtly making fun of me, and the situation saying oh well, over and over and over again no matter what I said. He keeps shrugging his shoulders and saying oh well like he didn't have a care in the world. He even admitted that the phone number associated with their website is wrong and that he needed to update it when I showed him the website and the phone number that I called. I would think that fact alone, that Alvarez can't even keep their website updated, would have caused him to have some feeling of responsibility or mercy. But no. I felt like crying because it's so hard to get rides and the car is too dangerous to drive and yet he just was completely cold, stone-faced, and rude. Anyone considering going there should just know ahead of time that you may be lied to about drop off times, and the people they have doing customer service, as soon as you walk in, are rude and condescending. Would not trust any quote they gave me nor their opinion on what is wrong with my car based on their customer service alone. They come across as untrustworthy. Oh, and make sure you don't trip on their rug and bar stools. Who laughs at an elderly woman that almost falls on the floor because of a bad rug and chairs that block the door? Who does that? I have had four spine surgeries and a knee replacement in the last 3 years. They just don't deserve any business. That type of person and business is untrustworthy in my opinion. If they employ individuals with personalities like Diego, who was condescending and haughty God only knows what they may do to your car. These are my opinions and I'm leaving them here to warn you: I WOULD NOT GIVE THEM THE TIME OF DAY BECAUSE THEY HAVE LOUSY CUSTOMER SERVICE. Whatever it was, they give you the runaround and they're rude. They obviously are making plenty of money so they don't need my business and maybe they don't need yours. Better yet, they don't DESERVE your business.
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June 2022 by James H
If you want to lose money , and end up with random charges, this is the place for you. I took my car in for an oil change and ended up having to junk my car because they don’t know what they’re doing. Bad technicians and owner has a very bad attitude.Service: Oil change
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June 2022 by e
They stole my transmission. Please do not come to this place.Services: General repairs & maintenance
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June 2022 by Kevin Fernandez
Very bad customer service. Flabbergasted at how they are still in business.
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June 2022 by The C.
Called the local car specialist to get my 2002 mercedez Benz looked at for repairs, guy says" our guys can't work on cars below 2010"
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May 2022 by Laura Cisneros
Awesome and reasonable thanks Diego ?? my truck feels great ?
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April 2022 by Brian Tristan
This shop knows what they’re doing. Took my car to different shops and nobody knew how to work on my Audi. They sent me to Alvarez and they got my car running great again and no more check engine light.Service: Electrical
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April 2022 by Chad Richards
Very very disappointed with this mechanic shop, the person in the front Diego, very arrogant and needs to learn how to treat people. My recommendation is if you do take your car here get everything in writing before the fact. This place is anonymous for bait and switch, he tell you one thing and when it's time to pick up the car the car it's not what they promised. The owner should really look into Diego, Please do not drop off a car and not get anything in writing! you will be sorry.Service: General repairs & maintenance
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January 2022 by Thelma Wallace
We had the motor replacement. Ask for Diego.
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December 2021 by Andy Lopez
Went to this shop for the first time and they are very nice and knowledgeable about my car. They treated me very well and didn’t keep me waiting I was in and out pretty quick. I Highly Recommend this shop!!
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July 2021 by William Oros
Went today to take my Mercedes in. The technician on the counter wasn’t as nice as before.He told me to come back in august that they were to busy. The worst part of it he wasn’t even nice about it. Been going to this shop for years. Guess this was the goodbye. I will not be taking my cars to them anymore.
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May 2021 by Gary La Cour
Great service, great prices
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March 2021 by Martin Saldana
I used them Like 5 times they’re not honestThey use, used parts, took my car for oil change they didn’t change itThey just replace the sticker
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February 2021 by Ann Ostarch
Very friendly & knowledgeable. Gave my vehicle a complete inspection. Repaired what I brought it in for & informed me what else I needed to be done. Very grateful for their work & information. Will recommend them to anyone. ?
