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November 2022 by J D.
Terrible pharmacy. I hate to use the word lie but they don't tell the complete truth. They tell you the medication is out of stock and they have ordered only to find out they never ordered and processed the wrong insurance info which is why no medication. Very annoying when you're waiting days!!! No professionalism. I also went for a shot. Seriously NO ONE waiting. I waited 30 mins past my appt time. WHY?!! Just terrible. I'm tired of dealing with this place. Convenient or not I'm going elsewhere.
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November 2022 by Malureenah B.
I am new to this area and I was forewarned about this Walgreens from friends and family. I didn't believe it till I experienced it myself. The staff that work at the pharmacy are so damn rude! When you call to refill prescriptions, they never answer their phone, or they have you on hold for a long time or when they do answer they are so rude and they literally try to rush you off the phone. This is the first Walgreens location I have ever had such bad customer service. I have family and friends who lives in Plumas Lake but they all get their medications filled at the Walgreens in yuba city because of the horrible customer service at this location in Plumas lake and that's just sad because we all live in this area. I work in customer service and this is unacceptable. The staff here needs proper customer service training. This is ridiculous! I will be contacting their corporate office.
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March 2022 by Nancy G.
I will never shop here! Heather was checking out customers and I asked her a question and see if she could reach the MOD! And said why that's not my problem! Customer service
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December 2021 by Rene C.
Great place to shop enjoy the high fridge enjoy the customer service looks great floors are clean bathroom are clean as well the atmosphere is also great it's has a lot potential in the surrounding areas economically growth to expand and also it's great area also thank you for experience by the employees are also awesome thank you for much also
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December 2021 by Ben K.
Never again will I call the Plumas Lake location located on River Oaks BLVD., I called them to enquire about the COVID vaccine and was treated very rudely. The associate sounded very disinterested when answering my questions about it. And once she said that I had to schedule an appointment for the vaccination online she promptly hung up on me. I had other questions that I had wanted to ask, but after today's treatment over the phone, I'll just take my business to a different location where the staff is very much friendlier. For a store that was not busy at all at the time I was calling (I was driving by on the road when I called, so I know that the parking lot was almost empty) they sure were in a hurry to get rid of me. This location is local to where I live so it's convenient for me to just walk in and get a few things, but I've never been treated like that over the phone before and I am seriously annoyed that they didn't want to take the time to care.
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March 2021 by Sadie M.
Love this store! Online orders are always done super fast and curbside is very quick. Friendly employees too.
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February 2021 by Gregory H.
Tried to do some shopping and found out Walgreens got rid of the hand baskets to carry your items in, for those who don't want to push a full size cart around. Hey Walgreens, here's some free advice: If you have something that makes your customer's experience easier or more convenient DONT GET RID OF IT!!!!!
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December 2019 by Emily H.
I was humiliated and shamed by a pharmacist. She would not release my medication on religious grounds. I was prescribed medication by my physician to help my body process a missed miscarriage. Something I waited three weeks to confirm again and again was a missed miscarriage. She asked me if I was pregnant, something I'm not sure she was legally allowed to ask. And then sent me to Marysville to get my medication. This woman decided she has the right to pick and choose who she provides medical assistance to based on her religious beliefs. I tried to explain to her - not that it was ANY OF HER BUSINESS - to no avail. I tried to be understanding in the moment in hopes she would extend me the same courtesy but she did not. Her blind bias and heartless judgement prevented her from doing her job. I had called ahead to confirm my prescription was ready. I would have appreciated being notified that I needed to wait (maybe it's not ready yet. Maybe they don't have stock) but don't let me come in thinking there are no issues only to have your employee religiously shame my situation. Something I had no control over. Something I did not want to have to go through. She was treating me like I caused my miscarriage. Like I was dirty and immoral. The way I understand it, she has to submit a written letter to her superiors stating she cannot dispense certain medications and why - Walgreens knowing this should have prepared and had a second pharmacist on staff with her. If she cannot do her job to the fullest, she has no business being there. My husband returned to the store and went over the company policy with the manager but they have a loophole to protect this kind of disregard for their patients. However, in the State of California, she does not have the right to deny medication prescribed by a doctor. This woman saw me at my lowest and most devastated and did nothing, she saw my vulnerability and caused me more emotional torment in the name of her God and her religion in a public place. I am blown away by her coldness and will never return to a Walgreens after this treatment.
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October 2019 by Rhonda Y.
D******* Store clerks. Need training!! We went in there yo buy laxatives. Not one laxative on the shelf. My husband asked the clerk why no laxatives. He was told they were all recalled. I knew that couldn't be right, so I called the Gray Avenue Walgreens to verify all the laxatives were recalled. He assured me they were not recalled. Clerks at Plumas Lake Walgreens need some serious training!!! They need to know the difference between recall and store shelves being rearranged. It's not exactly rocket science!! Have some common sense!!!
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June 2019 by Ashley Y.
I'm only putting one star because I can't put 0 stars. For as many times as I have come here I have become very well known to the employees. After today I don't think I will go back in there ever again! One of the workers had basically just accused me of stealing after I put my phone on my pocket. In all the time I've been coming to this Walgreens I have never been accused of stealing or from any other place. No apology. Absolutely nothing from her.
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November 2018 by Gladius U.
I'm a hundred years old and I got 'carded'. Yeah yeah yeah I know it's bad for you. So is the co2, pollution and driving next to Plumas Lake drivers on the roads. All bad for you. At my age, it's uncalled for. You have officially lost my bizz. It's offensive, no way flattering nor is the attitude your cashier had.
