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December 2021 by Julie G.
Updating my review. This store has now added the self check out machines which I think is great for social distancing during covid. I was glad to see these today. Makes check out faster too. The store also has clean bathrooms in the back of the store by the pharmacy. Two unisex bathrooms. Customer service is always nice and the store had the item I came in for. Happy.
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May 2021 by Sharon R.
I have lived close to this location for 30 years. I would go when it was thrifty's & then rite aid. I have alway been very pleased. I don't know what's happen with them but 2021 they have been absolutely horrible. If you want to get roped off or just throw away your money then go to Rite Aid! Even though it is 2 blocks away from me I will not continue to spend my money there. First they charged the wrong insurance and refused to rebuild the correct insurance. I have them my new insurance card October 2020. Bam $100.00 in the wind. My correct insurance will not reimburse me. Next I found 3 rolls of film. I looked around to see where I can get it developed . They said oh we still do that it takes about 2 weeks. I dropped them off 3/8/21. I kept checking and got tired of being told no . Well I got a call today so I went down to the store. Well I got 2 rolls back un developed no explanation at all. Then one roll was developed 23 large pictures . A sticker was covering my original order, with a huge reprints stamped on the envelope as well. IT WAS A ROLL OF FILM NOT REPRINTS! I asked for the manager and she said she had to go with what's in the envelope. Reprints I can do myself on my printer what I can't do is developed a roll of film. I should of left the photos there and walked out but I didn't. The pictures are of nothing of value not even Sentimental value. I can not get there darn sticker off the envelope which is covering my original order. I have had it with them. Taking my hard earned retirement income somewhere else!!
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April 2021 by Sarah C.
RITE AID PHARMACY TECH ZERO STARS REVIEW ONLY--I am appalled by this Asian Ursula-looking pharmacy tech who made my 1st rite aid pharmacy experience horrendous. Just when I approached the window, I sensed that she was already going to be a Cruella de Vil. Armed with my needle-pricked, bandaged hand and raspy voice, I whispered to her if she can put an urgent request for my Rx since I just got out of surgery, and the anesthesia is already wearing off. Guess what? "You have to wait 20 minutes; there are people in front of you," said this stand-offish, mean, and callous chick to me, which I accepted with no fuss. I can't believe my son witnessed this and was surprised by what he just heard. I even caught him shook his head. My son and I then looked for a seating area, which this stuck up B with no hesitation pointed to the chair's location while I patiently waited for my turn in agony. My frickin' gosh--I felt terrible already asking for such a request because I am not the type to cut in line. As I am sure if I or someone with a heart see a person in my situation, it would be a no-brainer to let them take care of that person immediately! This cold-hearted woman has ZERO customer service. The two gentlemen next to her overheard the I-don't-give-a-f*@& attitude response by this apathetic SOB and looked at me with empathy. Voila--thanks to these gentlemen, I think they made it happen! My Rx came right away--Hallelujah!! Thank you both! Keep up the excellent work! TEN stars to these two pharmacists. Sorry, Rite Aid, for the one star. Please re-train this cold, heartless, and mean individual. She sure does need a refresher course!
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March 2021 by Geri T.
Today I took my adult disabled son to get his first Covid vaccination shot at this Rite Aid. The pharmacy staff was absolutely amazing. They made my son feel comfortable and ensured he knew he did a good job. They were professional but they showed compassion and encouragement . Thank you pharmacy staff!!
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December 2020 by Jade L.
This one solely for the pharmacist Nick and his assistant Anita. Came in to get meds after 6 pharmacies did not carry it. Walgreens on Santa Rita was the worse. Nick filled it after 10 mins and graciously explained to me the process since it was a limited supply. He was all about patient care and kudos for a great pharmacist that still cares in retail. My new go to pharmacy now. Super friendly, no lines and clean!
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December 2020 by Kathryn C.
Awesome store- great and lovely employees.Super joyful and sweet. I've never not found something here!
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June 2020 by SiliconValleyShoeGirl L.
I've had great experiences here twice since shelter-in-place began. I chose Rite Aid because it's not heavily trafficked like CVS or Walmart in Pleasanton, and my goal was to get a few things without many other shoppers present. Goal = accomplished! The staff have been very helpful during both visits. The first time I was looking for the famous Thrifty ice cream scooper. A manager walked me over to where they were. Second time I needed to pick up a prescription; I called first and there was no wait for a pharmacist to answer the phone. Upon picking it up, pharmacy checkout was fast and easy. I also purchased a few other sundries, and even found a comfy pair of black leggings for $10 -- perfect for work-from-home! Overall the shelves were on the emptier side, but my sense in looking for items on my list is the Rite Aid buyer smartly stocks one quality item at a fair price in each category. For example, I was looking for a shower cap, and there was one type by Conair, with several in stock in two colors. Delightfully, their Thrifty ice cream freezers were filled with inventory on both my visits, including my favorite flavor, Chocolate Malted Krunch! At checkout, the cashier Homa told me Thrifty ice cream is Buy One, Get One Free if I sign up for their rewards program. She helped me to sign up, and I left a happy camper with TWO containers of ice cream. Thanks Homa!
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April 2020 by Big L.
Do not shop here. I hope it's not all employees that are as rude as this manager, but I will not be coming back, even though I have shopped here for over a decade. I believe this managers name was Nina, at least I believe that's what her name tag said. She refused to actually tell me. Not that I blame her. If I was that rude to customers I wouldnt be giving out my name either. She should not be allowed to interact with customers. Would give 0 stars if possible.
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June 2019 by Liz S.
8:13 pm. June 25, 2019 After having just finished basketball practice in Livermore, I let my son know about Thrifty's Ice Cream in RiteAid, one I used to frequent as a kid in Pleasanton. We walked in and went straight to the ice cream spot. There's one person helping the register line. We waited patiently until she finished helping her line. After she helped the last person, she still managed to take her time, not let us know she will be with us at all. She started putting a new receipt roll in her cash register and then finally came towards us. She proceeds to wash her hands and put some gloves on. Turns back towards her register line to see a man put down 2 cases of water on register check out area. Shortly after that, a lady steps behind him in line. She turns to us and asks, "Do you mind if I help them first because I'm the only one here?" (Never greeted us! This was the first thing she said to us) I answered, "Yes, I do mind. We have been waiting here for some time now and would like to order." She said, "But I'm the only one here and the line will get long." Me, "Nevermind." I told my family to just walk out. Yes, we are NOT white and the other people who she needed to help first were white! We are as much as customers who waited our turn when there was no one else in line. By the way, there was someone else there. I let the other person working there know that we just experienced the worst customer service ever!!! Update: 5:02 pm. June 26, 2019 In response to the post from Pam @ RiteAid. I called the 800 customer service number this morning before 9 am prior to your post. I was informed that someone will call me back with 48 business hours.
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April 2019 by Greg S.
I went here with instructions on what to buy. After browsing the isles, a realization occurred that you need a Phd to figure out what is best to buy with all the specials. The easiest one is shown in the photo below. I have no idea if that is a really good price but I am betting it is. I have no idea how you can get a gallon of milk out of a cow for only $2.99 each. At this point I am concluding the shopping here is a bona fide NHE (non hassle environment) situation until I reached the check out counter where the discount confusion/verification set in. Enter Homa. Extremely nice rep at the counter. She ensured I got all my discounts and signed me up for some program to verify that. She even looked over the bill to validate they all took place. Thank you Homa! As a result of working with Homa, I saved $22.37 on a total purchase of $38.05. Boooya. The $22.37 will be much better spent on some sushi and saki as opposed to being used on plastic razors and two for one Rice a Roni.
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January 2019 by Erin T.
For Pharmacy - seriously amazing Pharmacy team. They are quick and lines move quickly (if they have one). The team will even work crunch time before closing if there's last minute events that occur. So happy we left Walgreens!
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November 2018 by Aman B.
This is the story of how this pharmacy totally helped us out! My wife ended up picking up a tough bug during a recent trip to India. After 6+ hours in the Emergency Room at ValleyCare we hit this Rite Aid to get two much needed prescriptions filled. My wife was not in good shape so we needed these prescriptions filled quickly. First we had tried the Walmart on Santa Rita as it was right near the hospital but they were on a 2 hour lunch break. We really could not wait that long. We then called the Riteaid to make sure they were also not on lunch. They gave us their lunch hour timing and we headed over. We got to this location about 20 minutes before lunch. The pharmacist noted that she would likely have to complete after lunch as there was not enough time before. I told her how bad my wife was doing and she got them done before. We were able to have the prescriptions in hand within 15 minutes - what a relief! You have to appreciate a pharmacist that understands a patient's need and delivers what is needed! We have always had good experiences with this pharmacy. I would highly recommend it to others. Much better service that the Walgreen's on Valley. Prices for prescriptions seem to be reasonable.
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April 2018 by Bob B.
Good products and service. Never had any problems here, after using their pharmacy and purchasing other products for years.