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January 2024 by Deepa Murthy
The only reason for 1 star is for a particular store associate. I don’t know her name but can describe her. She is a Latino, thin and petite looking with the loudest voice on the store. We were browsing for the pajamas and she was standing there looking for sizes and helping other Latino lady. She just blocked us and was taking so much time. I just wanted to grab the first pajama and she was so loud did not let us and told us to wait coz she was looking for some size which was not even there. She literally took 10 mins to look for the size and did not even bother that we were waiting there. I hate such attitude when they try to do favors for customers who are from the same race and be rude to others. This place needs to hire someone who is more mannered and well trained associate.
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December 2023 by Ranee Spencer
Haven’t been in a VS in years anddrove all the way from Hayward to get a gift for my husband. Showed up at 8 and picked out two bras to try on, go to the fitting room and they closed it. They said they close the fitting rooms one hour before close? How does that make sense, is that corporate policy cause how are you supposed to buy any bras without trying on? Got annoyed I wasted my gas and time coming and basically had to leave cause I couldn’t try anything on. If the store hours are till 9pm, you should allow customers to shop freely till then.
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October 2023 by Brayan V.
I recently purchased some products from Victoria's Secret for my girlfriend, and I must say, she was absolutely thrilled with them. The quality of the items exceeded our expectations, and the attention to detail in the design was remarkable. The lingerie fit perfectly and made her feel confident and beautiful.. The customer service at the store was exceptional, with the staff being knowledgeable and helpful in assisting us with our purchase. Overall, Victoria's Secret has certainly impressed us with their new products, and my girlfriend couldn't be happier. Victoria's Secret's new line of sexy wear is truly amazing. The attention to detail and quality of the garments is evident in every piece. The designs are alluring and sophisticated, catering to a wide range of tastes. The materials used are luxurious and comfortable, ensuring a perfect fit and feel. From the delicate lace to the intricate embroidery, each item exudes elegance and sensuality.adding to the overall allure of the collection. Victoria's Secret has once again proven why they are the go-to brand for sexy lingerier
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August 2023 by katherine Granados
Really bad experience here at the Stoneridge Mall Victoria Secret me and my sister walked in when a older lady approached us while we where looking and some underwear etc and said there weren’t many our sizes that was very rude and felt body shamed at the same time hope you guys do something about it. thank you
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July 2023 by Tselote tessema
The worst Victoria secret store I have ever seen. Customer service is horrible . I will never go in that store ever again.
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May 2023 by Joanna B.
Best VS ever! This store is amazing. Fortunately it is not crowded. Welcome: They greet you without bombarding you. Staff here seems genuinely glad to have you in. Staff: Optimistic that they can help! They alert you of upcoming sales without being too sales-y. If you shop VS this is the one to visit!
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April 2023 by L C.
I saw signage in the store about a $20 rewards card with ANY purchase so I went ahead and purchased some merch. Upon checkout I noticed I did not receive the rewards card and inquired about it. The store rep told me that it's only for purchases over $20. I was very confused as the sign specifically stated it's ANY purchase and even showed her the sign in the store (I took a photo and showed her). Unfortunately the rep was very rude in her reply. She stated "I did not make the sign so I can't help you there but it's only for purchases over 20$" and proceeded to wave the next customer over. During the entire transaction I felt rushed and honestly miffed at the situation as I was respectful in my question. I'm not sure if it's because I'm a POC or not, but it sure felt like I was being discriminated against. I noticed she was nice to the customer in front of me but her entire demeanor changed when it was my turn. After I got shooed away, I went back to the line to initiate the return of the exact items I just purchased because the sign was unclear about the requirements and my purchase amount did not make the requirements to take advantage of the deal. At that point I was waved over and helped out by another rep. I repeated my concern, showed her the sign in person again, and the new rep literally said "oh no, it's for ANY purchase so let me ring you up for the card." so at that point I feel even more justified in my concern about my previous transaction with the first rep. Honestly I'm not asking for any reply, just want to inform you that the reps need to have better empathy and perhaps actually be aware of the recent promotion. Maybe just offer "oh hey you can get more items to get to $20 and I can ring you up all together to take advantage of the rewards /sorry for the inconvenience.... Etc. All in all I'm really disappointed at my experience today in this specific store and will not be back in person in the future.4/7/23Trans 4400Reg007Cashier 3725679
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April 2023 by Lily C.
I saw signage in the store about a $20 rewards card with ANY purchase so I went ahead and purchased some merch. Upon checkout I noticed I did not receive the rewards card and inquired about it. The store rep told me that it's only for purchases over $20. I was very confused as the sign specifically stated it's ANY purchase and even showed her the sign in the store (I took a photo and showed her). Unfortunately the rep was very rude in her reply. She stated "I did not make the sign so I can't help you there but it's only for purchases over 20$" and proceeded to wave the next customer over. During the entire transaction I felt rushed and honestly miffed at the situation as I was respectful in my question. I'm not sure if it's because I'm a POC or not, but it sure felt like I was being discriminated against. I noticed she was nice to the customer in front of me but her entire demeanor changed when it was my turn. After I got shooed away, I went back to the line to initiate the return of the exact items I just purchased because the sign was unclear about the requirements and my purchase amount did not make the requirements to take advantage of the deal. At that point I was waved over and helped out by another rep. I repeated my concern, showed her the sign in person again, and the new rep literally said "oh no, it's for ANY purchase so let me ring you up for the card." so at that point I feel even more justified in my concern about my previous transaction with the first rep. Honestly I'm not asking for any reply, just want to inform you that the reps need to have better empathy and perhaps actually be aware of the recent promotion. Maybe just offer "oh hey you can get more items to get to $20 and I can ring you up all together to take advantage of the rewards /sorry for the inconvenience.... Etc. All in all I'm really disappointed at my experience today in this specific store and will not be back in person in the future.
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December 2022 by Kylim B.
Staff greeted me nicely but the cashiers on the other hand , very disrespectful with an attitude, was shopping for some perfumes and it was a sale goin on so when the sale price wasn't applying to the perfume during checkout I asked how come it's not coming up as the sale price? Cashier just kept rolling her eyes and seemed annoyed at us when it was thier system that wasn't showing the correct price whole time I was expecting a change in attitude but no stayed rolling her eyes and didn't even say anything and just handed me my bag , I would understand her attitude if i was being disrespectful but it's the fact that I was being respectful so that's why it came as much as a surprise. so if your being treated with respect then you should give the same respect back, even when I told a another staff how I was treated they didn't seemed to care and kept doing what they were doing , not sure her name but for sure didn't like her attitude just treat people with respect especially if they didn't do anything wrong to u ,that experience just ruined my mood honeslty don't want to go back
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November 2022 by Shannon Johnson
If they ever bring back the scent " ENCHANTED APPLE" that would be a dream come true. I will stick with Pure Seduction until then...
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November 2022 by Grisel Marina Vargas
They only hold up to 38 size. So much for inclusiveness and body positivity. The girl who assisted me was amazing though.
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October 2022 by Abby P.
OH MY GOD!!!!!! THE STAFF IS AMAZING!!! My boyfriend visited yesterday for something to give me for our anniversary which was that same day. he knew I always wanted VS perfume & he told me the staff was so so HELPFUL!! I also received a free tote bag that I believed when with the purchase. 8 hours later I'm all dressed up and I wear my tote and it got stains from my shirt!!! I was heartbroken!!! I hoped to come in the next day that they could give me a new one because I really loved the bag & they did!!! I almost wanted to cry!! The lady was so nice, I showed her the receipt and explained my situation and she remembered my boyfriend and gave me a new one right away!!!! I gave her a hug and everything! I will come back again!!
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October 2022 by •
I know that people generally come here for the overpriced bras or lace underwear, but no one realizes how underrated their body mists, perfumes, and lotions are! They’ve got amazing scents, and it’s such a great deal when they’re on sale. I recommend the Cactus Water and Pineapple Cove scents.
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August 2022 by Vee Yue
I know that people generally come here for the overpriced bras or lace underwear, but no one realizes how underrated their body mists, perfumes, and lotions are! They’ve got amazing scents, and it’s such a great deal when they’re on sale. I recommend the Cactus Water and Pineapple Cove scents.
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August 2022 by Becky Ghita
Im never shopping at Victoria secret ever again. I really don't know why all the girls always got an attitude. I was in no way rude and these girls are so snotty with their response. Im going back to go return the items i bought because it was that bad of an experience. I asked the cash register lady when their going to have coupons again and she completely ignored my question even my friends i was with noticed how rude everyone is. I have no problem buying calvin klien from Macys where people show respect. The hiring manager need to have a serious sit down with these girls.Cashier: 1576234Trans: 66602:10 pm
