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October 2023 by Bill Jones
Amazing clothes and pretty decent customer service compared to other retail stores. -1 star for the return policy. They are a bit strict just a heads up, but some of the customers I've seen there in line are big babies. Just show the receipt and the tags and they'll give you the return. The stories of excuses I hear are hilarious sometimes.
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September 2023 by Affinity's Bluebird Note International (ABbN)
best shopping experience I have had in years. A sales person who was appropriately engaged and attentive. She heard things I said and then revisited them.good
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July 2023 by Aileen H.
Uniqlo used to have great pants, sweaters, hoodies and sweat pants. Uniqlo was my go to for these items. Now it doesn't matter what time of year it is they are always out of stock of the items I liked. Uniqlo needs to adequately stock their stores and warehouses. Why email me a promo for products which are unavailable? Uniqlo should also increase selection so you dont have to chose from the same dismal selection of drab colors. Their colors used to be better but now its awful; guess it doesn't matter they are always out of stock of everything I want to buy.
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July 2023 by Ana L.
Ridiculous management. They touted in their app that if you want something right away, you can order it online and choose the store where you can pick it up in under 2 hours. I bought something online because my coupon I got from them only works online. I chose this Stoneridge store because it offers In-Store pick up. I also chose Pay In Store in less than an hour. The clothes that I ordered, I literally tried them on in the store so they were available there. Well guess what? When I paid in the store and asked for the merchandise that I could be literally holding, I was told by the "manager" that I have to wait for an "email confirmation". What d*** policy when in their app it says under "Order & Pick" - "Get the product you want in-store, even if it's out of stock online." Someone has missing brain cells somewhere in there.
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June 2023 by Farooq Quadri
Unique place for certain clientel. Small size people can get quality clothings
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June 2023 by liyah
I f%]*~£ing love it here!!
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May 2023 by Megan N.
I got the free alterations done on my new pleated pants at this uniqlo (a free service they offer)...in theory this was a great idea. You buy the pants, and then they can alter it for you in about 30-45min. Walked around the mall to pass time. It was great until I saw how they turned out...I refuse to wear these in public until i get them fixed elsewhere (hopefully this can be fixed...). I spoke with the customer support people, and they said that since it was altered, I cannot return them/be refunded new pants. If you're looking to get alterations done, it is more worth your time to get them altered elsewhere. Had I known this would have happened, i would have never agreed to get them altered here. Truly a terrible and traumatic experience. $100 down the drain!update: i contacted UNIQLO customer service and i sent them these pictures. they said someone would contact me within 24-48hrs. it's been 4 days and no reply. Terrible.
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April 2023 by Alfred C.
Beware that if you change your mind on your purchase, you'll have to travel back to the store you bought it from. What a lousy policy for a chain store. So basically you're telling me to go shop somewhere else because if I change my mind, I'm not welcome. I wasted two extra hours on a beautiful sunny Saturday just to return something I decided I didn't want anymore. In addition, if you buy something online with their website, forget about returning it conveniently in a store. Just throw it away or pay shipping to return it, which could cost more than the actual item. If you guys really want to learn how Amazon becomes so dominant and successful, look no further than their return policy. Goodbye, I'll never shop in Uniqlo again.
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March 2023 by Lara Cameron
Visited Uniqlo in Stoneridge Mall to exchange few online orders due to size issues.There was no receipt inside my online order packet. The girl in the counter said that if i don't show her the invoice, she will have to bill me for the full price, whereas i got it on a deal online. That's not fair Uniqlo. You forget to place the invoice inside the packet and corner the customer? Why doesn't the invoice directly come to your email? Why should there be a link in the email to access the invoice? Cashier would not even help me to choose free wifi as my data didn't work in that mall!I asked myself if Uniqlo has a free wifi for the guest, and all that she said was if is there, it would be in the list!Seriously? Is that the way you talk and guide/help a customer?Pathetic reception!!Luckily i could get connected to the store wifi and pull up the invoice, or else what? Get billed for a high price?Uniqlo doesn't mind looting in public officially despie high prices on the clothing!Please learn from other store brands how they send invoice and make it easy in returning stuff they bought... And please get your staff to learn how to treat customers so they would want to visit you again but not take time to write a review like this.Grow up!!
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March 2023 by Michael W.
I love shopping at UNIQLO stores even before they're in California. I shopped at every UNIQLO store when I saw them around, and I shopped online at uniqlo.com too. However, this one, I hope, is this one only. Not the entire chain is started misleading the price tags on the shelves! UNIQLO is the same as any retail store. They have promotional items to help attract people who want to buy the products for better value and pick up a few more things when they're in the store. This store puts a big on-sale price in front of the items to make you think everything on the shelves is on sale. They attract so many customers to pick up the items because of the excellent quality and price. However, when you pay for the items at the cashier counter, they are scanned with the regular price. We caught it, and the answer is the sale price is for different colors. I saw the customer next to me run into the same situation. What colors are on sale? The answer is I'm not sure. How come it doesn't say on the signs? How come one of the colors we took is right behind the on-sale sign is not the color on sale? What's wrong with this store? I hope this is not the whole Uniqlo chain. I'll try another Uniqlo next time, or I'm no longer shop in this company if the entire company is doing the same crazy thing!
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October 2022 by Vishaal Ekbote
Beautiful store, well lit and arranged - Friday afternoon visitStore team was very helpful and answered all my questions and tried to provide accurate updates wherever possiblePurchased a couple of items and they fit great!I will be back :)
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September 2022 by •
A little bit on the pricy side, and the staff aren’t that great either. However, the clothing itself does have decent quality. Two stars for the quality of clothes, but I recommend going to a different location.
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August 2022 by Vee Yue
A little bit on the pricy side, and the staff aren’t that great either. However, the clothing itself does have decent quality. Two stars for the quality of clothes, but I recommend going to a different location.
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August 2022 by Crystina Zhang
Good luck if you are tired, there’s no sitting in this store. Clothing selection poor. Feels old, worn and uninviting. Uniqlo have really gone downhill since I last walked into a store of theirs.
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August 2022 by Josh D.
Member name Noah was vert helpful with my items that I purchased, Thank You for your customer service.