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July 2024 by Dharmesh Patel
Great selection and even better prices compared to other big box retailers
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June 2024 by Alex Kline
Came here to get a hose bib and for some stupid reason I could not figure out how to explain exactly what I needed. Albert was beyond patient with me and took the time to explain everything to me, even though I kept thinking he was giving me the wrong stuff because i was explaining it wrong. Then suddenly the fog cleared and I understood what he was saying and he had handed me the right part right when we started talking. These guys are great, very helpful, have great customer service, and are incredibly friendly. Albet, thanks again man, this is the hardware store you want to go to. 10/10
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October 2023 by Crystal Waldrep
Awesome place and people
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October 2023 by AARON M
Nice people always helpful
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August 2023 by John Grubbs
Almost like the General Store from the 1800's but with modern goods.
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June 2023 by Eric
Attitude matters.A huge aspect of running a business is the attitude you have towards people and neighbors, both existing customers and potential new ones. This shapes public opinion and is inescapably linked to how people are treated in every other aspect of a business.The ownership of Workbench on Main makes their attitude of disrespect quite clear before you even decide to park and come inside and potentially become a customer, via the extra conspicuous “Tow Away” parking signs everywhere. They *regularly* have cars towed; sometimes they also have tow trucks waiting in the lot. The laughable $15 pay-for parking sign during any kind of event downtown also helps reinforce this. Employees of nearby businesses are also treated the same way.This despite the fact that many, many people come to downtown for more than one thing and often stop at additional businesses they see while they are there.Sure, you could make the argument that they *can* do what they want (apparently they own the whole parking lot). However, they have obviously failed to consider if they *should*.This other half of business decisions is often what determines if a business stays in business - the “is it really worth it?” and “how will this affect the perception of new and existing customers?”.For my wife and I, the result of this attitude was the decision to never again shop at this business. We will spend our money at other businesses that have the common sense to address their customers with at minimum, the benefit of the doubt, if not respect. We will advise all our friends and family to do the same.
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June 2023 by Nathan bounour
Trinidad was a super helpful employee. Helped me by cutting a new key for our home, great conversationalist. Prices were so cheap I tried to tip him for his assistance. Could not convince him to accept, very humble and I appreciate good service like his.
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June 2023 by Frank X. Sanchez
Always a little bit of everything, employees are awesome and helpful, store cat is so sweet
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June 2023 by Lori S.
As a regular customer to downtown Pleasanton, I was informed that I could not park in that big lot or I would be towed. I used to like to shop here, but no longer will be patronizing this business.
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April 2023 by Coach K.
I went in to get some tape/Velcro The cashier showed me a more efficient way to attach the device and I did not have to buy anything. Cost him the sale. Really solid customer support always from this HW store.
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December 2022 by Gregory Williams
Had what I needed, and the employees were attentive to their customers.
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October 2022 by Tammy Davidson
Love the older knowledgeable men who are always so helpful. I always find something I've been needing for a repair or project.
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October 2022 by Yazdi Tantra
Good variety and value
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October 2022 by jack ligon
I submitted a response over 3 weeks ago
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October 2022 by Sean Matheny
This place is great, they have a ton of random things and all sorts of items, but the real reason is the customer service, they will talk through the project with you and go over any questions you may have. They didn't try and upsell on things I didn't really need, which is gold in my book
