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July 2024 by Aisha Majdoub
THE ABSOLUTE WORST!!! DONT EVER COME! God, where do I even begin? So I called in for a hair booking appointment and they gave me one for 2 days later with a stylist named Arielle. We were texting on what we wanted and some styles weren’t achievable which is so understandable. Finally, we decided on a hair color that my mom would like since it was for her. We get to the appointment and everything seems fine. My mother wears a head scarf and has curly, which I STATED PREVIOUSLY TO THE STYLIST. She said she could still work on curly dry ish hair , saying it wasn’t an issue. When my mother sat down and the stylist was looking at her hair we decided taking bigger strands which make the highlights show better. What decided to do for my mother was to do a 360 hair color treatment with highlights, And this would cost over $400 which was fine, considering the fact that it was her sons‘s wedding the very next day. The first red flag was when she was dying, my mother’s hair color brown to become a lighter color when in fact, nothing even changed except some of the gray hires went away and even then there were so MANY STILL there. Moved onto the highlighting part where she took big strands of hair and highlighted it. This took her around 15 to 20 minutes when we were talking to another stylist while my mother’s hair was eating one of the stylist looks confused as to how we were going to color all the brown hair and do the highlights in a timely manner before the shop closed. Moment we didn’t think much of it That we had trusted her. Anyways, after the highlight marinated, The stylus went to go, wash off the hair color, and you can clearly see she was getting extremely nervous as a hair highlight was not showing still a lot of gray hairs, and she just kept adding a bunch of different products onto my mothers hairs, in hopes that something would happen like a miracle or something. As you can guess, after washing my mother’s hair four times with a bunch of chemical products she took her back to the seat where the mirror was, and my mother looked at her hair Was absolutely dry super Duper Duper dry and honestly, it literally looked like a birds nest. Was no color at all. It didn’t show up like the inspiration pictures. We were at the salon for over four hours. Find that it was already around 730 8 o’clock right now at night and I live in San Francisco which is a two hour commute. Yes, I drove two hours for her to do my hair in hopes that she would achieve the inspiration pictures that I had asked of her because of my brother‘s wedding the very next day. my mother didn’t want to say anything yet Cause she wanted to see the final hair review after it was straightened or blow, dried or whatever the basic protocol is to styling somebody’s hair but, no instead she had left my mother’s hair And diffused it for me 2 to 3 minutes and told her that she had another client coming in and that she couldn’t do my mother’s hair. Mother’s English is not the very best, and the stylus had taken advantage of that, and was being xenophobic and racist! This is an act of discrimination and it’s ABSOLUTELY DISGUSTING! My mother went back to the car crying because she didn’t know what to do as her most awaited day was approaching in less then 24 hrs. The next day I contacted them and they told me that she is a private stylist, and that there was nothing that they could do about it. They had suggested that she would come in and get her hair fixed again, but at that point it was too late I don’t get why the job just wasn’t done in the first place. Additionally, my mom felt discriminated and didn’t feel comfortable or safe having that woman touch her hair ever again as she had made it super Duper dry, super brittle, and had ruined everything for her
DO NOT COME HERE IT IS THE ABSOLUTE WORST SALON OUR THERE AND THEY TAKE NO ACCOUNTABILITY FOR THEIR ACTIONS. LETS NOT SUPPORT XENOPHOBIC AND RACIST COMPANIES WHO HAVE ZERO REGARDS FOR THEIR CUSTOMERS. I AM PUTTING PICS OF THE HAIR! THATS WHAT WE ASKED FOR VS WHAT WE GOT. SO TERRIBLE!
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June 2024 by Amalia Hernandez
I love Brilynn pickeril! She is great and amazing! She had great recommendations and listened to me. She is very professional and talented.
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June 2024 by Catherine R.
This review is for Cira she is AMAZING!!! Not only is she the kindest human and overall a really good person, she also knows how to cut and style hair. She listens and offers feedback to make sure you leave feeling good. I found her 4yrs ago after moving to Pleasanton, and my hair was so damaged when I first went to her. She's helped it become healthier and longer! I absolutely recommend her! I get compliments all the time on my hair, and it's all because of her!
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June 2024 by Nina S.
Cira, at Salon West 77 in Pleasanton is a wonderful stylist! Every time, I am thrilled with the job she does. When I first went to her a few years ago, it was a definite "SOS" situation from a bad former dye job, in addition to the fact I had very unhealthy hair from neglect. I had multiple shades and faded color in different spots and split ends everywhere. Cira listened to my concerns about my hair, and what I was thinking in terms of a hairstyle, but couldn't articulate well. She is a true professional, and seemed to understand what I was wanting. Cira went to work and did some magic! I went from feeling frumpy and dumpy, to walking out of the salon, head held up high, and confident with my appearance! She is truly a master at color and knows what shade of dye to recommend. Cira educated and empowered me, the best ways to care of my hair, as we brought my hair back to life.
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May 2024 by J L.
I found this stylist Cira last year after moving to the East Bay for a color job. Was she great? No. Did my hair feel dry after the color jobs? Yes. But it wasn't too bad, and with so much going on, I just kept going with it. I went in for a root touch-up and gloss and she kept emphasizing that she is a long hair specialist, and I fell for it. Given that my usual stylist was busy, I thought I'd give her a try. I instructed her clearly: I wanted my top layers to be one inch below my chin. I didn't want a top-heavy haircut like a mullet; I needed blended layers and no more than an inch trimmed off my waist length hair. She proceeded with the cut while positioning me so that I couldn't see what she was doing in the mirror. To say it is the worst haircut of my life is an understatement. I ended up with top-heavy, mullet-like layers that are all one length. It's awful. When I went back to my usual stylist, she said it was already too short to fix. Meanwhile, Cira kept asking me to come back so she could "fix" it, like I'm going to be stupid twice. She refunded the money for the haircut, but like that $100 is going to fix anything. When I told her how bad it was and how she ruined my hair and my mood (especially with my friend's wedding this Saturday), and that I would post about it on Yelp, she said I was not a nice person. Of course, I'm supposed to take my $100 and forget about the disaster she created? I had to rush and im not a proper blow dry person - cause that looks dated and the hallmark of a good haircut is that it will look great when you just dry it with fingers - i should know , i have done this all my life. She said that she needed to blow dry the whole hair and then see how it would look- well u blow dried the front and didnt you see how it looked ? One single block of hair .. chk out pics One more thing to add: other reviewers have mentioned similar issues. She charged me way more than what's published on their website. I paid $72 instead of $50 for the HC, $gloss was $80 compared to $35 the roots were $90, much more that the website. The gloss was already washed out with the next shampoo and the hair looked really dry - see pics!!
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May 2024 by Emily R.
Arielle is the best! She was able to take my inspiration pictures and turn them into a beautiful cut! I live in LA now and still go to her for my haircut and color whenever I can!
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May 2024 by Abigail Moore
I have been a client of Brilynn's for a year and she is incredible! Not only does she listen and execute with intention, but she is eager and willing to doing what is truly best for my hair. After 7 years of dying my hair red, I expressed a wanting to return to my natural color. Through this journey she has maintained the health of my hair and continues to provide open availability for maintenance appointments and any follow-up questions I have. Brilynn is kind, talented, and passionate about her craft. I would highly recommend her to someone seeking a dedicated stylist with a sunny personality and creative approach to hair.
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May 2024 by Tinna Lee
I was very nervous about coloring my hair having not colored it in over 20 years. Arielle was wonderful and was really thorough going over what would work for me. I’ve been back for multiple services since then and it’s always a great experience!
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April 2024 by Ashley Burnstad
Amanda is amazing and the staff at this salon are all lovely. I have long, thick hair and I’m super particular about my blonde - she absolutely nails it. I think she has moved salons to Onyx & Mane so I will be following her.
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February 2024 by sanaz kamkar
My experience at this hair salon was thoroughly disappointing. Despite having made an appointment, I was informed upon arrival that their stylist lacked the expertise to handle short hair. It's perplexing why a salon would employ a stylist with such limitations, resulting in a frustrating and inconvenient visit. The mismatch between advertised services and actual capabilities left me with a negative impression of their professionalism.
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February 2024 by Vanessa Camacho
Love it here! Samee has been my go to girl, she’s the best :)
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December 2023 by D Fortes
Great salon that comes highly recommend. Awesome vibe with lots of amenities to choose from. Amanda always does a phenomenal job every time on my hair!
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August 2023 by A A
Hair stylist was rude and rushing to finish up with out actually cutting my hair properly ended up paying more than $120 for what is considered as an uneven quick trim. She didn’t even offer something to drink. Plus charged me with more than what they said it would cost. I had to go another place to get my hair fixed. I don’t recommend this place, there are far more better businesses to spend your money at.
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August 2023 by A M
Amazing job by Sara love my hair!!
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August 2023 by Diwakar Prabhakar
Excellent food!