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March 2024 by Justino M
Great experience moving into my Public Storage unit here. Tristan was extremely helpful, informative , professional and courteous. This was my first time renting a storage unit and I felt very reassured and in great hands the whole time. My unit is easily accessible and I was able unload 60 or so boxes into the space easily and quickly. Heavy duty lock on unit. Easy secure access with iPhone app.
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March 2024 by XO Davis
Tristan was very helpful. Highly recommend storage facility
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January 2024 by Veronica Franco
Tristan is super helpful. Has helped me on several occasions. Very attentive
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October 2023 by Jay Sorathia
Tristan- the professional, pleasing, wonderful, and very customer focused taking care of someone like me who has minimal knowledge of renting of storage process, I recommend everyone who comes to this storage for their use. Thankfully-Jay
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October 2023 by MICKIE DEFREITAS
Tristan was great, showing me around Public Storage and the precise location of my rental space. He thoroughly explained the details in a simple and concise manner. Thank you!
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October 2023 by Jon Burchett
They get 5 stars because of Tristan. After a long day of moving to get to my storage at another public storage facility I found out that I can't get to my storage because they are digging up the lane that leads to the unit. No notice or anything. Could have sent a text at the least. From 1130am until 820pm I had obstacle after obstacle in my way and a lot of people telling me they can't do that and what did I want to make this right. I don't want to come up with the solution for a problem I didn't create. Anyway Tristan came to the rescue and did what Noone else could and helped save the day. They need more people who can say yes and come up with a solutions. Thanks Tristan. As for the rest of public storage and the facilities I give? You. 2 stars....edit, the 2 stars should be for the other properties. I will correct thus. The Boulder st facility is not part of my problems that day and did nothing but help me.
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May 2023 by Carlos Peraza
Michelle was super friendly and helpful, thank you!
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May 2023 by Melissa Ortiz
Well I called the Pleasanton facility and I spoke with someone named April I already have a storage in San Leandro but am moving that way and I talked with April as if I known her for a long time she has great people skills and was very kind answered every question I had it just seems like she brightened my day keep up the awesome job April ur an amazing employee
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May 2023 by Franco
Professional customer service ?. Above and beyond the call of duty. Mike assisted me with a higher level of service and found me what I was looking for at a great affordable price. Would highly recommend stopping by or going online for rates and availability.
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April 2023 by Franco Giron
Professional customer service ?. Above and beyond the call of duty. Mike assisted me with a higher level of service and found me what I was looking for at a great affordable price. Would highly recommend stopping by or going online for rates and availability.
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April 2023 by Gabe
Michael was very professional, friendly, knowledgeable, and efficient while helping me secure my unit. Thank you Michael! Excellent customer service ?
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February 2023 by Peter Ybarra
My locker was broken into and the managers would not respond to any of my phone calls or messages left. The corporate customer service was no help. All they wanted was payment. Not a good place to store your valuables.
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February 2023 by Rusty L.
The place is fine, and I appreciate that they noticed and called me when I accidentally locked it incorrectly (although it took about a week), but after selecting the unit based on price/square foot, I was unpleasantly shocked when they increased the rent by 40% after 5 months with less than a months notice.At that point I had the choice of getting fleeced, or finding a new unit, moving everything (and probably paying another setup fee), and probably having to move again after 5 months.And to add insult to injury, I see that the same location has an identical unit available for less than my original price, as a discount from a price less than my current price.
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October 2022 by deitra bettis
Place was really clean and the manager on duty was excellent I had gotten my self locked out.It was her day off an she still assisted me Jennifer is greatest manager.
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September 2022 by Patrick Cyril
Wonderful location and easy to work with, especially Marshall who works in this location, I would like to give for his service 5 stars. Great guy, lots of patience, listening quality and willing to find creative ways to assist customers. Keep up the good work, Marshall. We need people like you. Thanks
