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May 2024 by Katie Baker
We love Kindercare! All of the teachers are wonderful and they take great care of my child.
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June 2023 by Maria V.
This place was a madhouse when I visited. Seemingly no structure or if there was, it was definitely chaotic.
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April 2023 by Xclusive Speed
Excellent center! Incredible support staff! Been with KinderCare for over 3+ years, with two kiddos, & this site and exceptional on communication, which was big for us! Highly recommend:)
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February 2023 by Erin B.
My family has been at KinderCare for eight years between my two children. We were at a different location for my oldest, where we weren't super happy with many different things. I am beyond thankful a spot opened up in Pleasanton for my youngest. She LOVES coming to school everyday and adores her teachers, as do I. All of the teachers are so positive, friendly, and caring, and they each have a wonderful way of making each child feel loved and special. They keep the families updated throughout the day with the app, and it's so wonderful to see photos and get updates of my daughters day. Hope, the center director, is thoughtful, kind, and incredibly communicative with the families. She also listens to all concerns and takes appropriate action to continue to best serve the families and teachers. The center is clean, well maintained, and safe. I know my daughter is in fabulous hands when I leave her here, and I never hesitate to recommend this center to others (and have to a few families!).
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February 2023 by Gersey C.
The Pleasanton Kindercare is full of caring teachers and also generally follows Kindercare corporate standards. These are all good things that deserve higher marks. My poor rating is specifically about the rude and offensive behavior of one employee at the Pleasanton branch of Kindercare in 2022. The center director is disorganized, repeatedly asks for documents already given, clearly antagonizes specific individuals without reason, is generally rude and terse. But the worse part about this person is the MISTREATMENT of BABIES!When asked for a general schedule, this person could not produce a schedule despite being asked 3 times over multiple days. She was clearly unfamiliar with her own daycare's daily routine for toddlers and could not explain basic concepts such as when children get snacks.This center director asked my family for medical release forms twice when she was already given said forms over a week prior. She was not keeping track of client documents.The worst part of this person's behavior: my family witnessed this person rip a toy out of my child's hand because it was time for me to take my child home and the center director did not want my toddler to take the toy home and bring it back the following day. My child instantly cried and the center director also visibly caused my baby discomfort and pain by tearing at my child's arm and hand just to extract the toy. Once she got the toy and my child was crying, all the center director did was turn around and walk away. Truly a rotten soul.We left the center shortly after witnessing that horrible incident. Other Kindercare facilities we've been to since just allow my child take home a small toy from time to time and allow for return the following day.The center director threatens good-intentioned parents when they try to help their child transition newly into daycare. Example: I tried to feed breakfast to my child at home and then bring my child in to the center. I was yelled at by her telling me that I am not allowed to bring my child in "late." She also threatened that if a toddler will not nap and feed him/herself that there is not space in the infant room, implying we must leave the daycare.When asked what daycare staff are doing to help a baby transition from infant to toddler rooms, no good answer was provided, instead, we parents were told, our child simply "won't go down." Meaning for a nap.Other KinderCare facilities have specific transition criteria and help their infants become toddlers by allowing transition time via gradual achievement of specific milestones (e.g. walking, self-feeding).I truly encourage Kindercare to review this person's behavior/values to see if she lives up to their corporate standards.
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January 2023 by Rachelle Ticzon
I have three kids that go here and I absolutely love the family feel that I get from all the teachers. They really care about my children and the kids are always well taken care of.
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April 2022 by V K.
This place is completely disorganized. They are understaffed , has inexperienced teachers, and director definitely doesn't seem like she is capable of the job. I felt like my kid hardly learnt anything. My kid has always been sick since going there. Every now and then they ask to pick up the kids early stating various reasons which was very inconvenient for us. I should have gone with my first instinct when i called this place and was never able to reach the director or any other person in charge on phone.
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January 2020 by A Parson
This kindercare location has an amazing management team that supports a stellar staff. My daughter has attended several expensive childcare centers in Pleasanton and this one by far has the most loving and well-trained staff. They go out of their way to support my daughters. They have been a life changer for our family.