-
December 2023 by Steffi Mahajan
Worst place for car wash. Went here and after paying 50$ for cleaning. The car was not cleaned properly I could see stains on the car and inside. After telling them that it’s not clean properly the old guy there started shouting saying that we are insulting him and his workers by telling then they have not done their work properly. After telling them that’s what I paid for. He said it’s the best they have provided. Don’t waste your money by going there.
-
December 2023 by Chetan Mahajan
I could have given a zero star if that was possible. The owner was very disrespectful and didn't even listen to a word I said. The car was not cleaned properly. Had stains, water marks and spots all over the place. The interior was not cleaned at all. I requested him the service people to please take a look and atleast help taking care of the issues that were clearly visible. The owner was not ready to listen a single word and started saying my guys won't touch anything and you should be happy with what we have done. He was being rude and not ready to cooperate.I think the rating for this place is justified
-
December 2023 by Kishore Vanapalli
Came here for carpet cleaning for my Odyssey. They said it's $300. I don't know what they do for $300 so I walked out. I already saw the poor reviews so I did not want to take the risk.
-
November 2023 by Prashant Ravani
After finishing the car wash inspection, I pointed out few dirty spots. The guy didn't care to put any effort in there and said can not clean it. I said, why I should come back? His answer was don't come, we don't want you either.Poor job and no customer service.Services: Auto detailing
-
October 2023 by Gautam Madaan
Was referred to this place by a friend of mine. He gets his truck washed here regularly. My experience however was not great. Tesla is charged flat $50 for cleaning. Don't know the reason.With that pricing I was expecting a near flawless cleaning. However when I got the car the vacuum wasn't done properly for both front and rear seats. Some parts on the outside of the car were still wet. Best of all, there was dry tissues and candy wrappers, that could've been vacuumed, were still all there.Overall, not worth the cost at least for a Tesla owner.
-
October 2023 by Vinnie P.
I feel really bad leaving this review, because on a personal level the people that either own or run this business have always been pleasant to deal with. They actually seem like nice people.Unfortunately there's some issues, primarily since the pandemic they have obviously been forced to raise their prices, probably in order to stay in business. I can sympathize, since it also hits my pocketbook, and it wouldn't be so bad if they provided the same level of service that they always used to.Equally as unfortunate, it seems that over the years the quality of the wash itself has gone on a drastic downward trend. If you're going to charge folks 60 bucks to wash a car, then the least you could do is make sure that the windshield is clean. Good grief I know these people work hard to clean cars, but an 8-year-old could have done a better job cleaning the windshield and the windows than my last service.They did an okay job on my carpets, but the inside there was still spots of dust all over the internal molding and armrest. I guess they must have had an off day.
-
September 2023 by Michele B.
Pleasanton hand car wash did a great job on my car recently. I had parked under a tree in downtown Pleasanton overnight and, the next morning, I found my car covered in tree sap!! Please see the pictures of before and after. It was so bad that I thought I was going to need a new paint job. I drove straight to the car wash and discussed situation with the owner of the car wash. He said it was very important to get the sap removed immediately to avoid any damage. He got my car right in to get it washed and did some extra treatments to get all the sap off. They were super nice and responsive, and the results were awesome!! I would highly recommend this place!
-
August 2023 by Rajesh Parekh
Took my car for a wash after it had been dirtied sitting under a silk / mimosa tree. These trees tend to shed quite a bit this time of year. Instead of the standard $40 wash, the worker said the car would need tree sap cleaning, quoting $190 for this service! He said, "I'm not trying to just take your money - your car really needs this." I took it to an $8 machine car wash, and you can see the results in the pictures. I understand businesses' main purpose is to make money, but when you are so disingenuous with your customers, you lose them...
-
August 2023 by Jay K.
Please don't waste money and save your car. Here is what happened to my merc suv. Took in after a beach trip. Paid for the 45 dollars cleaning option. The cleaners did not see the 3rd row and completely and left all the sand in the car. Took it back to them to just show what they missed. Was asked to drive back into the vacuum area. Car came back , it was cleaned up but someone had broken the seat lever that would fold the second row. Realized this after I drove home when kids wanted to get in the 3rd row. Either go some place else or do it yourself or dont clean your car. ALl of them are better options than going to this place.
-
July 2023 by Anissa B.
I have frequented and have been a paying customer for this business at least every few months for 5+ years. Today, I received the WORST customer service I have ever received from any business. Let me explain the situation...My husband and I went to drop off my SUV for a simple car wash at noon. We went to do a quick errand and came back within 1-hour to find the carwash CLOSED, NO ONE onsite and my car was NO WHERE to be found. No sign, no contact #, nothing. To be clear, the business hours posted showed it closes at 5pm - I had no idea that it would close unexpectedly and unannounced.I called the business # twice and left 2 voicemails requesting the owner to contact me immediately. We went to the business next door to ask if they had a # for the owner and they offered to try to contact him for us. I received a blocked call an hour later from the owner stating he closed the business early due to the heat. He was rude, patronizing and spoke over me. I told him I would like my vehicle back and he refused stating "I hadn't paid before I left the premises, therefore I could get my car tomorrow."Again, we went to run a quick errand and had returned within less than an hour, by 1pm.I called the Pleasanton Police to request a civil standby to retrieve my vehicle. The assigned officer was kind and responsive - he attempted twice to communicate with the business owner who refused to cooperate. Amazing.I will retrieve my car tomorrow, and I will pay for services rendered as always intended and as I have done so for the last 5+ years. I will file my complaint with the Better Business Bureau and I will NEVER return.
-
July 2023 by Amrita P.
Had my car washed and detailed. Great customer service. Did excellent job. They got my return business.
-
July 2023 by Al Ghat
Went here out of urgency to get my car washed. Topically I would clean my car interior and exterior at home myself knowing car wash services are mediocre compared to what you pay for the service. However, I thought I would give this place a try. I paid $39.99 for an exterior/interior clean. 20 minutes later as expected they were done, mediocre as expected. Maybe some workers are better than others, but I would expect at least hit the spots that still look dusty. No wonder this place has a 2 star rating. Not sure if I'll visit again. I would expect a partial refund or something to make it right. Probably better off driving through Shell at a cost of$11.99 and cleaning the interior yourself.
-
June 2023 by case amoni
This place is a total ripoff… I took my car there today and when I got back home I noticed the front and rear bumper was still dirty and noticeable spots all around the vehicle, I literally wash the whole car again.. read all the reviews and don’t waste your money.
-
June 2023 by Theresa D.
Car was still dirty after wash. It was not vacuumed or wiped inside. The rims dirty and still had bugs on car and dirty water spots where they didn't dry car but wasnt clean. I asked the man why the car wasn't clean or vacuumed? His response was you bought the cheap wash that was $35.99. Regardless of what package I bought, shouldn't the car been cleaned? I have the pictures To dispute this poor service. I will be contacting my bank to dispute this charge.
-
June 2023 by Case A.
This place is a total ripoff... I took my car there today and when I got back home I noticed the front and rear bumper was still dirty and noticeable spots all around the vehicle, I literally wash the whole car again.. read all the reviews and don't waste your money.
