-
December 2023 by Chanel L.
Horrible service. Went to buy a gift and got no service. Employees are rude and lazy as well. They don't care and seem like they don't want to work either. They are just busy yapping amongst themselves.
-
July 2023 by Suha S.
I like the product but the customer service on the lady Leslie is garbage. Like she has a problem doing her job. I'm the only customer in the store and she had a problem showing me product. No conversation we just stood in silence as she showed me jewelry with an attitude on her face. So unfortunate really, I made my purchase and left.
-
June 2023 by Joel Madsen
My wife saw an add for their charm bracelet. You buy a bracelet and then you can personalize with all sorts of different charms to make it your own.We decided it would make a great Mother’s Day gift. Within a week of owning the bracelet, we were on vacation and one of the charms had already broken free.The company doesn’t stand by their product. There is no warranty. They offer no help. Customer service shrugged their shoulders.Buyer beware!
-
June 2023 by julia g.
We used to order online but a few weeks ago we decided to visit the Pleasanton Pandora since we were already there. I have to say I am impressed! The workers are so kind, knowledgeable, and helpful. Ariana specifically has been our favorite worker; in additions, she is so professional/patient with me and my family. She actually makes us want to go back & purchase more. So far we have bought 2 bracelets & about 10 charms.I also genuinely appreciated that not one worker was on their phone and they were completely attentive! I've gone into too many stores where everyone's just on their phones and it's annoying.
-
June 2023 by Joel M.
My wife saw an add for their charm bracelet. You buy a bracelet and then you can personalize with all sorts of different charms to make it your own.We decided it would make a great Mother's Day gift. Within a week of owning the bracelet, we were on vacation and one of the charms had already broken free. The company doesn't stand by their product. There is no warranty. They offer no help. Customer service shrugged their shoulders.Buyer beware!
-
February 2023 by Rico Olvera
Bought my daughter her first Pandora bracelet and charms. Great service and very helpful.
-
December 2022 by Shelli Sherman
Very helpful as my teenage son chose a promise ring for his girlfriend to celebrate their anniversary
-
December 2022 by Glor B
We came in to seek help with a bracelet clasp that kept coming loose. Victoria was very helpful and polite. Since the bracelet has been retired, she recommended a chain accessory which has been a comforting safeguard for whenever the clasp loosens. Upon request, she also showed us some pieces that complemented our theme. She was kind and showed compassion to a family situation that we shared with her. This was appreciated.
-
September 2022 by Brian S.
Really great service!! Ariana was patient with me and helped me find the perfect gift for my wife.
-
May 2022 by Michele Ryba
Nicely decorated, bright, helped quickly. If you need your Pandora jewelry cleaned bring it to themUpdate:. I took my bracket and charms in today (really should have taken a before shot) they did an amazing job getting them sparkling again
-
November 2021 by Renee Briscoe
So many choices and wonderful service. The girl behind the counter was so professional and so very nice! BTW my daughter loved her gift, Thank you so very much! She loved the Eiffel tower charm, she had planned to go when the pandemic started, now she's planned to go in 2022
-
September 2021 by Cv
Love the women there they are always smiling. Super helpful since covid they make sure everything is clean.
-
July 2021 by Lavender Meeks
I love the charms. Seen my next bracelet to work on. ❤️❤️❤️
-
May 2021 by Moana K.
I don't usually leave reviews but I felt the need to do so.. I love all the staff members, especially the girl w/.blonde hair. She was so helpful!!! I think her name was leanne.. I was a little taken by surprise by her manger & her rudeness. She has lil to no customer service skills, all she did was walk around with her purple hair correcting her co-workers with her nose in the air.. Whenever the co-worker would ask her something she would respond with a rude answer and constantly saying well you can't do this because we are missing items. than she continue to say well talk later like she was in trouble for selling 6 items. SMH. very rude. She definitely should be replaced immediately! She gave me a racist and unprofessional vibes. Protect your co-worker. This lady has a nasty attitude and so unprofessional... she treats her employees rude and disrespectful. 4* for all the hard workers but the lazy Manager has too go!!!!!
-
February 2021 by Marcella Valentino
Love the women there they are always smiling. Super helpful since covid they make sure everything is clean.