-
November 2023 by Patrick B.
I've been a loyal customer for many years the staff is always helpful and efficient. They accept my packages happily and ensure I always get the packages in a timely manner.
-
October 2023 by Kourtney S.
Terrible customer service! I would not recommend coming. It didn't even deserve 1 star
-
September 2023 by Jojy Varghese
Pretty rude. When i protested for tge rudeness he Said “i know you people”
-
August 2023 by Omar F.
Ledy did a fabulous job in helping me with my business. Thank you Ledy!
-
August 2023 by Nal v.
I did not look at the reviews before heading to drop off the package here, he was quite rude and snobbish way of replying back, i was dropping off an international DHL package and somehow left with hesitation. Next day i don't get any updates about the pickup and go to the store to enquire and he is outright RUDE and asks me to take the package back, when i say ok and want the package back, he brings it out and throws the package and says to Get Out. I tell him, he can't throw the package that way and its a fragile item and he yells to get out of the store. I tell him - he is rude and thats not the way to talk to customer, he shows his middle finger and screams to get out and gets abusive. I ended up recording parts of him doing all this. Its crazy he yells and screams at customers and threatens and intimidates them. He may need help and is a senior person but the way he speaks, it throws the customers off and can disturb them. I felt very intimidated.
-
July 2023 by Jim O.
Bad Billing-Zero Customer Service-Attempted Extortion of 3 months Mailbox Fees-Was with them a number of years. Over the last 3 months they billed me over $400 for a mailbox! When I questioned why, said he was behind on billing....really. Went in to return my key as I was fed up with it...He refused to give me my keys deposit back! Said he hadn't billed me last 3 months. BS..I went back and checked my receipts. Let's just say we exchanged choice words ....NEVER EVER will walk into that place again!!!
-
June 2023 by Al S.
Guy working the front does not provide ANY kind of customer service. Flat out rude and would definitely avoid this place for I9 verification. Hopefully he entered correctly since he only asked for 1 of 3 IDs needed for the I9.
-
June 2023 by Jon L.
If you're looking for some terrible service and flat-out being insulted, then this is where you'd want to bring your business. Stop by here for some notary service and both the notary and the clerk were extremely rude and condescending. All I asked was whether notary service is available today since it was not available yesterday when I came in and they immediately gave me some nasty responses. Stay far away from these guys. Worst of what Pleasanton has to offer
-
June 2023 by Ming L.
I have never been more compelled to write a review for any business until the terrible experience i had with the owner of this shop. If you are interested in ruining your day or your mood, come here. You will be greeted with someone that's always grumpy on the phone or in person. He carries an attitude and has no idea what good customer service means. If there is negative ratings, this place would deserve that
-
April 2023 by Pradeep Cheruku
Person in store was Very rude, avoid if you have other options! Would give zero stars if possible
-
December 2022 by Liz L.
IF....I could give 0!!! Please beware with doing business with ipostal1 as the people who run the 5424 SUNOL BLVD STE 10, PLEASANTON CA 94566 location are violently rude and disrespectful and are completely unhelpful with locating mail that has been delivered. I am shocked by the way I was treated & spoken to when calling to enquirer about a package that was showing delivered to my box here. A Indian man belligerently screamed at me when I asked him if it were possible my package that said "delivered" the previous day could've been delivered on Saturday or Monday because the tracking said delivered on Sunday in which they were closed. When he initially answered the phone, as soon as I spoke the words, "I am looking for a package", he cut me off and extremely rudely said "this is not FedEx". Caught off guard, I responded, "I'm sorry, is this ipostal1"?, I "tried" to explained to him I was looking for a package that says it was delivered Sun 12/18/22. He got incredibly irate, and without him putting me on hold and taking the time to look for the package, he angrily stated they were closed on Sundays and I was forcing him to find my package. After him screaming at me all types of absurdities and without allowing me to get a word in, he hung up in my face. I am shocked & cannot believe the outburst, rage and evil that was coming from him. He is clearly dealing with mental disruptions and should not be working for the public. I've never experienced such an unwarranted vicious response. I've had this address for a few years now and this was only my second time ever having to call them directly about an item. I am immediately closing the box and hoping the company will prorate a refund. However, judging from who they have owning/managing these stores, I do not expect a positive response to that request.
-
October 2022 by spam sucks
This owner clearly wanted the pride of being a small business owner, without the hassle of actually working with customers. He has ZERO etiquette, he appears to be annoyed if he has to perform light troubleshooting tasks, such as his screen freezing and is somewhat aggressive and hostile if you utter a word. This is not a pleasant neighborhood business, unfortunately. Perhaps the owner should sell his outdated business (if anyone is willing to buy it) and retire where his only challenge would be to pick green or black tea for the day. My mother came in to ship a box and said he was so rude, she would not return, now I can see why. To be quite honest I would feel concern for my mother’s safety if she came back. Would absolutely not recommend this place.
-
September 2022 by Salil Prasad
This man is really crazy and dangerous to public. Do not go there. I went to pick up my mail and he started accusing me for not scheduling pick up in advance. When I showed him the proof of scheduling on my phone he raised his voice and started yelling. When I told there is no reason for him to yell, he became more aggressive and assaulted me with his hand and started moving towards me. Police report has been filed against him. Do not put yourself at risk as he is very unpredictable and aggressive.
-
July 2022 by Vidhya Shankar
I went in to drop off a FedEx package. My first time coming in here. Thought I'll save some time going to this place close to my home. What a terrible experience! The man behind the counter is rude and acts irritated to answer any questions you may have. He snapped at me just because I asked him when I should expect my package to be delivered. He obviously doesn't care for business and is not getting mine anymore. Seems like a pattern of terrible culture in this store. Wish I had read reviews here first.
-
July 2022 by Prashant Srinivasan
The person in the store does not care for customer satisfaction. He is rude and dismissive at best. I will not visit this store again.
